Eurofit Autocentres Reviews

Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.57

4.6 Rating 1,569 Reviews

90 %

of reviewers recommend Eurofit Autocentres

Company Reviews

Metrics

Info

4.6

Based on 1,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the bloxwich branch on 1 st November 2016 approached by a very rude young man on return for collection of my vehicle we were spoken to very rudely this being my first service being unsure of what was involved I asked a few questions about the car checks and was very rudely responded to by this man who seemed very uninterested in what I was was asking and very much rushed me along with a very rude attitude. Shame really as I have been to this branch before for a quick check over of my vehicle and the other staff member seemed very helpful but sorry to say my custom for the future has been lost.”

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Posted 8 years ago

“Always helpful, friendly and easy to approach. First class service!”

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Posted 8 years ago

“good prices, easy booking,”

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Posted 8 years ago

“Great Service and realistic prices”

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Posted 8 years ago

“According to the report the 4 tyres were all 6mm tread the front right I know is ready to be replaced. (they could not have checked) What else have they not done, Have I paid £139 just to have them fill the forms”

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Posted 8 years ago

“I visited the gorsebrook road branch with my zafira and had an mot. I'm very pleased with the service I received. Definertly recommended!”

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Posted 8 years ago

“Took my car in on the Tuesday morning. Left my RAC number for them to call to see if they would cover cost for repairs. Collected car in the evening and was told they have rang the number receptionist wrote down and waiting for reply. Next day I rang RAC and was told they had received no call from the garage. I rang garage and the receptionist said I have to ring AAmotorway direct I was puzzled and said I was not with aa. Anyway to cut long story short this went on for 3days and in the end it was rac who had to ring garage as they kept saying they had rang them or emailed them. Very poor service bad attitude from the receptionist will not be going there again.”

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Posted 8 years ago

“Fantastic service. Had to drop my car in an emergency kind member of staff dropped me home and the car was dropped back to me at work. Efficient and great value as always.”

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Posted 8 years ago

“Had to return the car twice as incompetent staff memember forgot to do things.”

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Posted 8 years ago

“A brilliant service as ever! Thanks Neil for the excellent way in which you handled my enquiry and resolved my car problem. I'm very grateful.”

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Posted 8 years ago

“Great service, always happy to help. Niel especially went the extra mile to help me get the best price”

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Posted 8 years ago

“Friendly cooperative and very trustworthy”

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Posted 8 years ago

“I have been using the company for a long time but never been treated as good as I did today by a young man named Neil he helped me so much and made me feel so comfortable he was polite and couldn't do more for me they should hire more people like him thank you Neil I will hopefully see you again soon”

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Posted 8 years ago

“Booked for an MOT online. Arrived on time, but was turned away because the time slot not available. Whats the point of booking on line??Your system is awful. Tollally unacceptable -- I have been buying tyres from you for years-- Will be looking for a new supplier!!!!”

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Posted 8 years ago

“dropped my Audi A5 off at the bloxwich branch for new front discs and pads while on my luch break, returned some hours after to collect the car having inspected the work went and paid. On switching on the ignition there were 9 miles more on the clock, it should take a half mile test drive at the most to check the brakes. I always take pictures of the mileage before i drop it off anywhere for work and confronted staff about it, they basically called me a liar and compensated me £20 back for diesel used. Never again will i use Eurofit.”

Helpful Report

Posted 8 years ago

Sorry to hear you were not satisfied with the level of service received at the Bloxwich branch. I have conveyed your concerns to the branch manager. After investigating this matter for you, the manager has assured me that the incident was resolved with yourself after you had viewed and examined the branch's CCTV footage. This showed your vehicle was road tested for 7 minutes and you were mistaken to suggest that 9 miles could have been driven in 7 minutes on a 30 mile road. As a good gesture we compensated you £20, this was to ensure that you left with a smile of good service from Eurofit Autocentres. I believe that we did everything in our power to retain our great customer relationship record. We are disappointed that this review has been written, even though the complaint was premature and you recieved £20 to retain your custom. If there any further information you can please forward it hello@eurofitautocentres.co.uk.

Posted 8 years ago

“We paid for 2 working day delivery. Part finally arrived on the 4th working day!”

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Posted 8 years ago

Hi I am very sorry to hear about this delay, however I think you have mistakenly reviewed the wrong company as we do not sell parts nor do we offer any type of delivery service. Many thanks for your feedback. Kind Regards

Posted 8 years ago

“Outstanding service from Eurofit again. Honest and trustworthy. This time I had an MOT and asked for a couple of small jobs to be done. It was fast and efficient. Will recommend.”

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Posted 8 years ago

“I booked my car into your Telford Stafford Park branch via the web for an interim service and MOT on Monday which is advertised on your web site at £69.99 and I got a email a few hours later form someone called Rob saying they could not do it that day because they where fully booked so I rang and asked if they could do it on Wednesday instead which was Ok and I was told it would be £110 and when I pointed out they had sent me an email stating it was £69.99 I was put on to someone who I think was Rob and told that was the right price, so I took my car in as planned and when I went to pick it up I was told it was £126, I told the guy he was joking and I had a email from Rob stating it was £69.99 which he eventually charged me. I did say over the phone when I rang up to see if my car was ready for collection that I wanted to book my wife's car in for a service when I picked mine up but after what happened I changed my mind and I will be taking it to another garage instead. Until I retired I was a manager and salesman in the auto repair and tyre service industry for 45 years and if this had happened in one of my depots I would be asking why on earth doesn't anyone know whats going on. A Lowe.”

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Posted 8 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. The main reason for the misunderstanding was that your vehicle details entered online were incorrect, so therefore the price given online was for a smaller engine sized vehicle under 1000cc hence the price (£69.99), the correct engine size for your vehicle is 1600cc which is priced at £125.00. I apologise for the misunderstanding and will ensure this doesn’t occur in the future. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do.

Posted 8 years ago

“I am slightly miffed because when I arrived I was given a quotation for my car tracking which I agreed. About an hour later I got a call about needing new tyres and if I had the tyres I would get 20% off the tracking. On collection of my car I was charged the original price aI was quoted and when I queried it apparently the original price should have been more! We are not talking a lot of money but More the principal! Apart from that all was good.”

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Posted 8 years ago

Thank you for your feedback, I apologise the level of service was not your satisfaction, however if you can forward me the details of the branch you visited. I will ensure the matter be investigated.

Posted 8 years ago

“Good and expertised service provided on each visit. Very friendly and customer focused.”

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Posted 8 years ago

Eurofit Autocentres is rated 4.6 based on 1,569 reviews