Eurofit Autocentres Reviews

Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.57

4.6 Rating 1,569 Reviews

90 %

of reviewers recommend Eurofit Autocentres

Company Reviews

Metrics

Info

4.6

Based on 1,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“eurofit bilston is the most disorganised place ive ever had the misfortune of dealing with , they changed the wrong part of my exhaust and then the mechanic swore at me when i told him it was booked for middle section instead of the front pipe , shocking service and very rude staff”

Helpful Report

Posted 8 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentres currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. Your review has been forwarded to myself as an operation manager I have investigated the matter and have responded accordingly. The manager Tania did explain to you on a previous Quote both parts of the exhaust system needed replacing because both section were leaking, you replied you were not willing to replace both parts (front and middle section) only the front section which was leaking and noisy. The manager acknowledged your decision. Later on your next visit, when your wife bought the vehicle to carry out the repairs, the manager explained to your wife the vehicle will be ready in 1 hour and made her a cup tea whist she waited. She then waited for a while and left and said to call her husband when the vehicle will be ready. Then 1 hour later when the vehicle was ready, the manager explained there was a considerable amount of corrosion on the middle section and it was leaking which can cause further damage to your vehicle so make sure you get it replaced as soon as possible. Shortly after the phone call you entered the reception area giving verbal abuse to Assistant Manager and demonstrating threatening behavior in an angry manner in front of other customers, saying you change the wrong section and wasn’t happy, the technician was called in and reaffirm that we recommended that both sections to be replaced, but you only asked for the front section only. Tania did offer to settle the matter in a courteous manner if you were willing to calm down, you replied affirmative and then Tania as a good will gesture offered you a discount on the fitted part and you were satisfied and after paying left the reception. Fortunately a customer waiting in the reception noted all your comments and has provided me the with information, the witness also has stated at no point did I hear any bad language coming from the technician the only person that was giving foul language was yourself. I do feel that The Manager Tania demonstrated professionalism and kindness towards you and the whole episode was a misunderstanding and hopefully won't be repeated again. I would just like to make aware we exercise a zero tolerance policy regarding abusive and threatening behavior towards our staff and technicians. We also have a job card that clearly states the recommended and actual work carried out. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do.

Posted 8 years ago

“popped into Eurofit Stafford Park to see if they could help us as we had been tying to book a air con service on line but were having problems. Neil was extremely helpful and sorted it for us straight away and did the service whilst we waited. when it was finished the air con worked better than it ever had, and we were very pleased as it was such a hot day, we can highly recommend them.”

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Posted 8 years ago

“Fantastic service from start to finish receptionist friendly happy to chat great all round service”

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Posted 8 years ago

“Pleasant staff and car ready when stated”

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Posted 8 years ago

“Could not have been more helpful,nothing seems to be a problem. asked the question they seem to have the answers. As my local mechanic has retired,I will be using Eurofit from now on. Cheers”

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Posted 8 years ago

“Great service, called straight away with MOT results and let me collect my car at a time suitable for me... friendly staff.”

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Posted 8 years ago

“Booked a MOT and full service on your website, the confirmation gone thro' but when rang your garage 3 days later they said it didn't show on their system. Would not use your website for booking in future.”

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Posted 8 years ago

“No appointment was booked with garage although booked and confirmed online. leaving one day to get Mot complete prior to expiry.”

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Posted 8 years ago

“very good customer service and reasonably priced”

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Posted 8 years ago

“Booked online & was in & out in 20 minutes for 2 new tyres. Quick, efficient & competively priced”

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Posted 8 years ago

“great customer service is the reason I always feel at ease and use this company.”

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Posted 8 years ago

“Great customer service with access to Sky Sports to pass the time whilst waiting for the work to be completed.”

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Posted 8 years ago

“Excellent customer service over the phone and in person. They really do look after you and make you feel comfortable. Being a lady a lot of places make you feel intimidated but I never feel that at Eurofit.”

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Posted 8 years ago

“Visited Eurofit Halesfield today as we as a family always go here exceptional service Paul was fantastic went above and beyond to sort my tyres out as a women drive they make sure all is safe beore they let you take the car away great service will highly recommend Thank You Paul”

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Posted 8 years ago

“Excellent service and friendly staff. I will always take my car there for repairs and they don't rip you off.”

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Posted 8 years ago

“Great service, realy helpful staff. Had a service, MOT and an Air Con service. Even though some extra was required to pass the MOT it ess still ready at before 3pm. Will use again and recommend.”

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Posted 8 years ago

“I find the service excellent and staff very help at this site and they take the time to understand what the customer is trying to explain in terms of mechanical issues before they actually look at it. Well done I say. JK”

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Posted 8 years ago

“I made the appointment on line for the M.o.t and when we got there it wasn't booked in with there system but they very kindly still did the m.o.t for us”

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Posted 8 years ago

“Just had new rear brakes fitted at Millfield Road. First class all round, very well organised, excellent prices. Highly recommended, will definitely use again.”

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Posted 8 years ago

“I was made to wait unnecessarily although I had provided through vehicle for repair in time. Time taken to MOT and fit through tyres was not too much.”

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Posted 8 years ago

Eurofit Autocentres is rated 4.6 based on 1,569 reviews