Euro Car Care Ltd Reviews

Name: Euro Car Care Ltd
Address: Unit 3-4, Beaufort Court Mansfield Road, Derby
Rating: 4.86

4.9 Rating 808 Reviews

97 %

of reviewers recommend Euro Car Care Ltd

Company Reviews

Metrics

Info

4.9

Based on 808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Euro Car Care Ltd:

Eurocarcare Ltd.
Specialists in Discount Parts, Service & Repair of Citroen, Peugeot, Renault, Fiat & Alfa Romeo. Express shipping daily worldwide. Next day delivery to UK and Europe.

Visit Website

Phone:

01332345869

Email:

parts@eurocarcare.net

Location:

Unit 3-4, Beaufort Court Mansfield Road
Derby
DE21 4FA

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Euro Car Care Ltd 5 star review on 16th February 2022

Mr Jakob E

Euro Car Care Ltd 5 star review on 2nd February 2021

Mr Justin P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had ordered a set of pinch bolts for next day delivery and never received the parts a placed the order on the 20 th and still haven’t the parts”

Helpful Report

Hi Graham, Really sorry, but it is customary in the UK to PAY FOR GOODS prior to them being shipped out. If you choose to pay by BANK TRANSFER and omit to actually send any funds, it stands to reason that your goods will not arrive next day. If you still require the bolts, please have a word with your bank or reorder and pay by card or Paypal. Kind regards

“I am a little disappointed that no-one has respondered to my email asking to send a light that is in stock and then send the one on backorder as I need that light”

Helpful Report

A bit unfair Steven. It was made very clear that one of your lamps would be on back order. NO prior arrangement was made to ship one out early, but I did it at your request as soon as you requested it. There will be an additional charge to ship out the second lamp when it arrives. Kind regards, Mick.

“Excellent service. Super fast delivery.”

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“Nice to Deal with, anytime again 👍”

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“Very happy with your service but very disappointed with your delivery system. The part I ordered was so small, compact and weighed just approximately a few grams yet I was charged £25 delivery for an item that could have been put in a padded envelope and posted through Royal Mail. Because of this I would certainly think twice before ordering agai. Sorry for being so blunt but i say it as it is and because of this your rating is low.”

Helpful Report

Hi Henry, Thank you for taking time out to comment. Unfortunately our entire online parts operation is me. Sadly I do not currently have time to travel to a Post Office with the occasional packet, so I do rely on DPD & TNT to deliver our orders. One of my main policies is to NOT PROFIT from shipping. This goes for everything shipped worldwide. So it does smart a bit when that is the only gripe. I do not dictate pricing policy, I only pass it on. Currently it is cheaper to ship to the other side of France than it is to ship to NORTHERN IRELAND. I have negotiated the best prices I can and that is all I can do. EVERYTHING is expensive these days. We have a shop and we welcome collection of items. If you do not wish to pay for delivery, please do drop in and collect. Buying for us is a choice. There are no hidden costs. Would one walk to the other side of town to buy sourdough bread because the local shop does not stock it, and then complain to the sourdough shop that the sourdough shop should not be so far from one's house because it's too far to walk? regards Mick

“Excellent service - 2 weeks for the parts to arrive here in Perth, Western Australia! Beautifully and carefully packed. Many thanks to Mick Butler for his most helpful service and congratulations to Eurocarcare for outstanding service!!”

Helpful Report

“Great service can’t be better very happy all round. Very quick delivery.”

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“Professional,helpful,friendly,prompt”

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“Great service. part was dispatch promptly”

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“Good customer service on phone but waiting for my parcel tracking number to be sent.”

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“Good quality parts at a competitive price with prompt delivery. Thanks.”

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“no parcel tracking number Please reply to my email. Your bill that came out, paid but got a refund, very confused and no refund came to my credit card.”

Helpful Report

Dear Sakda. Thank you for taking the time to award us a one start review. With respect, I would suggest that the time may have been better spent reading the multiple emails that I sent you explaining the situation. As you point out, your were instantly refunded by us as unfortunately we were unable to fulfill your order. As you may or may not be aware, Paypal payments & refunds are instantaneous . However, Credit/Debit card refunds take one or two days. Certainly here in the UK. This is the banks doing and not ours. Things may be different in Thailand. Once again, I apologise for any inconvenience caused and trust that your refund will have by now reached your bank. Kind regards. Mick

“Initially i could not find how to order.This was resolved and I believe service is excellent .I have previously used the site ,will used it again and advise other Renault owners to get on the site”

Helpful Report

“Impossible de trouver ces pièces chez les grands distributeurs de parts... ? Eurocarcare. Expedition dans un temps RECORD à l'étranger, rien de superflu... Je ne croyais pas que des entreprises de ce genre existaient encore, il n'y a qu'en UK qu'on trouve de tels passionés. merci. J'ai même fait une video youtube pour feter ça : https://youtu.be/QOCSVrhAP98”

Helpful Report

Merci d'avoir pris le temps de nous donner des commentaires aussi positifs, et aussi d'avoir fait une excellente vidéo sur youtube. J'espère que cela ne vous dérange pas, mais j'ai ajouté un lien vers votre vidéo sur notre page Web. Si vous préférez, je supprimerai le lien. S'il vous plaît laissez-moi savoir vos pensées. Merci encore Sincères amitiés, Mick

“Great experience.”

Helpful Report

“I received my citroen parts, delivered to Australia, in about a week. Just amazing. I haven't fitted them yet but I think the service was fabulous.”

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“Euro Car Care are a breath of fresh air. It is so satisfying to be confident that you are buying the right part, and that best possible advice is always available. Service is first class and demonstrates real commitment to customers. Would not go anywhere else. I am in Brisbane, Australia and Euro Car Care runs rings around the service and reliability that I had been receiving locally. Well worth a slightly higher freight cost…….and even then parts arrive more quickly than they had from local suppliers.”

Helpful Report

“Deadly service, only fault was the postage. Id rather it was just sent Royal Mail or something rather than TNT. £17 shipping for a £2.50 o-ring is a little mad, but still happy that I got it and great service otherwise!”