Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.70

4.7 Rating 847 Reviews

93 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Eternity The Jewellers 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not what I was expecting to receive, poor quality. The gold running off the heart into the silver”

Helpful Report

Posted 1 month ago

Hi Morton I am sorry to hear that you are disappointed with your charm. We literally sell thousands of these every year and we have almost zero negative feedback. I am happy to send another charm to of your choice as a gesture of goodwill from Eternity. Feel free to reach out to us to discuss via info@eternitythejewellers.co.uk. Team Eternity

Posted 1 month ago

“Ordered a 50th rose gold nomination charm to be delivered in time for my wife’s birthday. Received a plain one, got in touch with them and they replied after my wife’s birthday but wanted me to send the wrong order back like it was my fault”

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Posted 1 month ago

“I am afraid to say that the backs keep coming off and the stems that go through your ears are so uncomfortable, so will only use occasionally”

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Posted 9 months ago

“Nice earrings BUT they don’t stay clasped closed. Luckily I’ve only worn them indoors & managed to find them when they have come undone & fallen out of ears. & because they’re so light you don’t feel them come out. I have paid a lot of money for these & don’t feel like I’m getting what I have paid for! So if someone from Eternity jewellers would contact me to solve the problem that would be great.”

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Posted 1 year ago

“Not happy with th ear ring only av 2 touch them and they come undone nearly lost them a couple of times not worth the money”

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Posted 1 year ago

“Well considering I still don’t have my item so my daughter in law doesn’t have a present. Everything else ordered has been delivered.”

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Posted 2 years ago

“Bought a new gold18” neck chain for £94.00 and it snapped after my wife wearing it only twice I’m taking back to the shop to see if it can be repaired.”

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Posted 3 years ago

Hi there We are really sorry to hear that your wife has had an issue with a gold chain. Please contact us or pop into the store so we can assist you? Kind regards Team Eternity

Posted 3 years ago

“Poor, cheap quality and expensive don't waist your money”

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Posted 5 years ago

“Still haven’t received item after more than a week”

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Posted 5 years ago

Hi Muhammed We are so sorry to hear that your order has not yet arrived. We pride ourselves on delivering a consistent, fast,efficient customer service. There may have been a delay with Royal Mail but we will chase things up for you on Monday (hopefully your order will arrive by then). Team Eternity

Posted 5 years ago

Eternity The Jewellers is rated 4.7 based on 847 reviews