Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.70

4.7 Rating 847 Reviews

93 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Eternity The Jewellers 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest not happy the back of the klasp keeps popping open leaving my earring to fall out considering I've paid 350 pound very disappointed”

Helpful Report

Posted 3 weeks ago

Hi Nikita We are really sorry to hear about your earrings. This is most unusual and unfortunate. We do now have an alternative pair of earrings with a stronger fitting available , see link below:- https://www.eternitythejewellers.co.uk/search/77121383. We can arrange for these to be swapped over for you - please let us know. Kind regards Team Eternity

Posted 3 weeks ago

“Won't order again. Ordered on the evening of the 6th Feb. In the evening. As per the delivery information on the website the order should then left 7th Feb. Only received my tracking number 11 Feb. This after emailing for information on the 8th Feb. Royal mail only delivered on the 18 Feb after paying for 2 to 3 day delivery. Due to the delay the gift wasn't in time to be sent to South Africa.”

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Posted 1 month ago

“Why send me a massage to review something that I haven't received?? Taken my money and they sent me nothing. I sent an email asking where my purchase was and received no answer!!!”

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Posted 1 month ago

“I have not received anything from you I'm still waiting”

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Posted 3 months ago

“Cancelled order within 10min of order (2 emails). They shipped anyway and made me pay for return”

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Posted 3 months ago

“I haven't received my order and have tried to contact you through email and phone and heard nothing back.”

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Posted 5 months ago

“Charm was scratched got promised refund which I didn’t receive”

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Posted 6 months ago

Hi Alison We are sorry your charm arrived scratched - this is genuinely most unusual. We replied with an apology and offer of a refund requesting web order details which we did not receive. We contacted you on 11th September to confirm the refund would be processed on the return of our Web Director. This has now been completed

Posted 6 months ago

“Charged for item. No tracking information and order never arrived.”

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Posted 11 months ago

“Terrible service earrings came tried to return to get a refund company ignored me £35 down the drain”

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Posted 1 year ago

Hi Lily We are really sorry to hear that you wanted to return your earrings. I can confirm that we have NOT received any emails from you regarding this matter. Please contact us by telephone on 01415566762 so we can arrange for the return/refund to happen. Kind regards Team Eternity

Posted 1 year ago

“The back came off one of the earrings after three weeks .”

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Posted 1 year ago

“I've never received this bracelet bad service”

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Posted 1 year ago

Hi Haley As explained on the telephone. Your parcel was posted via Royal Mail Tracked 24 service which normally delivers next day. We also furnished you with the tracking code. Apologies for any inconvenience caused. Team Eternity

Posted 1 year ago

“My 1 year old grandaughter jumped on the bed .the earrings went through her ear and bent . Not happy with the item cant be used now”

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Posted 1 year ago

“Cannot leave a review as have not received my item 2 weeks after ordering”

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Posted 2 years ago

“cheap quality”

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Posted 2 years ago

“Ordered two necklaces as gifts both broken in less than 7 days was told to return them and now no response!!”

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Posted 2 years ago

Hi there Both pendants and chains were Quality Control checked prior to leaving our Head Office. We are really sorry to see that these have both managed to break within 7 days which is an extremely rare occurence. We have nevertheless refunded your account. Team Eternity

Posted 2 years ago

“Terrible customer service! I’ve ordered 2 pairs of earrings with express delivery, I was contacted by them later that day to inform me that they didn’t have one of them in stock and due to a system error on the website was still showing as available. Nothing wrong so far. We agreed that I will only buy the pair that was in stock and since I couldn’t wait for the other one to be back in stock I would get my money back for it. I got the one item delivered but never got the refund for the second pair. I have sent multiple emails chasing the refund and never got a reply from them! So beware when ordering! I would honestly avoid them!!!”

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Posted 2 years ago

“I paid next day delivery for my daughters earrings ready for our holiday! 3 days later still not arrived!”

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Posted 2 years ago

Hi Jazmin I am sorry to hear that you did not receive the earrings on time. I can confirm they were posted special delivery guaranteed next day on 4th May. Your tracking code is NE 6551 4212 9GB and Royal Mail website states an attempt was made to deliver your parcel. Kind regards Team Eternity

Posted 2 years ago

“Service was efficient , delivered next day. Unfortunately the product ( gold stud earing ) was useless. The stem was simply too short to go right through my lobe , never had this problem before , almost half the length of other studs I have , total waste of money.”

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Posted 2 years ago

“One of the earring was bent and there was no clip for the back 😠”

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Posted 2 years ago

Hi Peter Thanks for your feedback. As a privately owned family business, we pride ourselves on great customer service and can only apologise about your earrings. All our products are thoroughly checked before dispatch and I can only imagine that the earrings have been damaged in transit. We always pop them onto inserts and double bubble-wrap to protect them. Perhaps the earring back has fallen off after picking and has not been noticed thereafter. Please accept our sincere apologies and we will arrange for another pair to be sent to you tomorrow. Kind regards Team Eternity

Posted 2 years ago

“Purchase some earrings they are faulty and sent registered post not even a email to say they been received sent several email no answer!!! Worried this is a dodgy company”

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Posted 3 years ago

Hi Lucinda We take every review we receive extremely seriously and have checked back and we can confirm that we have responded within 24 hours to EVERY single email you have sent us regarding these earrings! We have also offered to replace the damaged earrings returned to us (or find you a suitable alternative). Team Eternity

Posted 3 years ago

Eternity The Jewellers is rated 4.7 based on 847 reviews