Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.72

4.7 Rating 834 Reviews

93 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 834 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Eternity The Jewellers 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

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“The bracelet was perfect, it's a birthday present and I'm sure my niece will love it”

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Posted 5 months ago

“Item arrived exactly as shown paid for gift package it is lovely haven’t given the gift yet but I am very pleased with my purchase and super fast delivery”

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Posted 5 months ago

“The ordering process was extremely easy and my husband's fabulous sekonda watch was delivered on the date stated. I would definately recommend Eternity the Jewellers .”

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Posted 5 months ago

“The chain I ordered was the correct length, very pretty.so pleased I bought it.Delivery was fast.I would recommend this jewelers to all.”

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Posted 5 months ago

“Charms are lovely, but after paying 7.99 for next day delivery and not got them after emailing your company and getting no reply won't be paying the extra charge again”

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Posted 6 months ago

Hi Sarah Thanks for your review. We do not seem to have received an email regarding the delivery charge. We have however investigated and found the following:- 1. Your order was placed at 3.44pm on 5th August (after cut off time of 3pm for same day dispatch) 2.We dispatched by Royal Mail Special Delivery on 6th August 3.Royal Mail attempted delivery next day 7th August tracking code on their website (DS706778375GB) but no-one answered and the parcel was delivered the following day. I hope that clarifies matters. Team Eternity

Posted 5 months ago

Hi Sarah Following your review we have investigated this matter. Your orders was placed at 3.44pm on 5th August (after cut off time of 3pm for next day delivery as per our website delivery information). We dispatched your order on 6th August and an attempt by Royal Mail to deliver on 7th August was made but no-one answered so it was attempted successfully the following day. Team Eternity

Posted 5 months ago

“Service was good . The double charms are lovely and a great price too. Will certainly be ordering again . Thank You 🤩”

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Posted 6 months ago

“Charms arrived on time. Both are gifts one already given. Delighted with them.”

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Posted 6 months ago

“I've been looking for this for a while at a price I was happy to pay, I was a bit sceptical but wasn't disappointed. I'm absolutely thrilled with my purchase.”

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Posted 6 months ago

“Pleased with my item, excellent price and quality. The only reason I didn't give 5 stars was because I had no idea when it would arrive, the lack of communication via email was very poor. If this improves I would definitely buy from here again.”

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Posted 6 months ago

Hi Kirstie Thanks for your positive review its greatly appreciated. Just to confirm that we automatically email you upon receipt of your order and then again when your order is dispatched. We are unsure why you did not receive these 2 emails as they were generated auatomatically - perhaps in your junk mail?

Posted 6 months ago

“Brilliant company to deal with both online and in store online delivery came really quickly and included gift box and stickers in store the girl who dealt with me was really patient and very knowledgeable as I kept changing my mind never felt rushed very pleasant girl.”

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Posted 6 months ago

“Lovely sparkly stud earrings, purchased as a gift for my daughter. Easy to order, delivered promptly and well presented. They look beautiful on. Very pleased with my purchase and professionalism of Eternity The Jewellers.”

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Posted 6 months ago

“Super fast delivery beautiful earings fantastic price ,my niece loved them .”

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Posted 6 months ago

“Easy transaction, good value for money, fast delivery. Would recommend.”

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Posted 6 months ago

“Rose gold necklace & earrings were for my sister’s birthday 🥳 she loved them x Thank you so much x”

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Posted 6 months ago

“Beautiful”

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Posted 6 months ago

“Bought these for my daughter she absolute loves them !! Really nice they are ! Quick and efficient deleivery 10/10”

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Posted 6 months ago

“Beautiful earrings, very good quality! They come in a beautiful gift box with a gift bag (you have to pay extra). 100% recommend this company.”

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Posted 6 months ago

“Very easy to order and quick delivery.itwm arrived securely and as described. My son was very pleased with the watch for his birthday”

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Posted 6 months ago

“Excellent customer service. Will definitely order from Eternity again. 🥰”

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Posted 7 months ago

“I am afraid to say that the backs keep coming off and the stems that go through your ears are so uncomfortable, so will only use occasionally”

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Posted 7 months ago

Eternity The Jewellers is rated 4.7 based on 834 reviews