Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.71

4.7 Rating 837 Reviews

93 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Eternity The Jewellers 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent service and value”

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Posted 4 years ago

“Good quality jewellery, fast delivery, very happy.”

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Posted 4 years ago

“Just what I wanted”

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Posted 4 years ago

“No problem with Eternity jewellers all very good and would use again. The only issue I had was the packaging was all ripped and open,maybe down to Royal Mail maybe.”

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Posted 4 years ago

“Quick delivery and lovely quality Secsy watch”

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Posted 4 years ago

“First time that I have used Eternity. The process was simple and straightforward. Goods arrived on time and well packaged. I would definitely use them again and would recommend them.”

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Posted 4 years ago

“Loved the earrings I ordered, they look very chic. Presentation gift box very sophisticated too. Ordering and delivery very efficient. Will definitely use this company again and recommend to friends and family.”

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Posted 4 years ago

“Very prompt delivery. Incredibly helpful staff - needed to get different size chain and Greg was very obliging. The locket I bought (for a gift) was super value and a beautiful piece of jewellery”

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Posted 4 years ago

“Lovely sparkly earrings, delivered quickly, well-packaged. Very good value for white gold earrings, not flimsy and a nice size.”

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Posted 4 years ago

“I bought a pair of stud earrings i liked them so much I ordered another pair thanks 😊”

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Posted 4 years ago

“The earring is very nice but the back is a little bit too small”

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Posted 4 years ago

“I recived a email saying my order was dispatched 10 days ago and it still hasnt arrived. When I contacted company on Saturday to get tracking number they gave me it and said it was in transit but when I went onto Royal mail track and trace there was no information available so unless they have a crystal ball I don't know how they knew it was in transit.”

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Posted 4 years ago

Hi Michelle I see from the Royal Mail website that your earrings arrived and were signed for this morning . As we stated on Saturday Royal Mail parcels are sometimes running a little late due to COVID-19 as well as current lockdown restrictions. We know the parcel left on 16th November (uplifted by Royal Mail) and we are also really disappointed that it took longer than normal but this unfortunately is outwith our control. I hope you are delighted with your purchase . Take care Team Eternity

Posted 4 years ago

“Ordered a birthday present online for my wife it arrived within 3days bubble wrapped and secure well impressed with the service considering the times we are in with this pandemic.”

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Posted 4 years ago

“I ordered some earrings online which was very easy. They arrived within a few days and are just as they described. Good service, great quality and value for money.”

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Posted 4 years ago

“I was very impressed with the speedy delivery time. The item I purchased was cheaper than high street retailers. It's a gift, I'm sure the recipient will love it as much as I do. I'll definitely purchase from here again”

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Posted 4 years ago

“Exactly what I wanted except the back is a little bit too small”

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Posted 4 years ago

“Very quick with delivery. Product is very good value for the money.”

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Posted 4 years ago

“Got the watch for my mum and she loves it cheered her up big time the oly thing I was disappointed with was the £6 delivery and to find out the shop was only walking distance from the house could have collected it and saved £6”

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Posted 4 years ago

“I was disappointed and upset today at being asked to pay £3.50 for a small standard gift box or if required £7.50 to have the item gift wrapped. As I purchased two items totalling £219.00 I would have expected the boxes to have been provided as a matter of courtesy. I have emailed Eternity to voice my complaint. Mrs Ann McPherson address has been forwarded with my email”

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Posted 4 years ago

Hi Ann I have read your review and can confirm we have not yet received your email. We are truly sorry however that you felt disappointment at being asked to purchase your gift boxes/bags. Our Company takes pride in the true value we offer to customers and we do not include the packaging posts to ensure we remain super competitive on price. I do agree however that after spending £219 you would not expect to be charged for the gift box and gift bag. Please email your address and we will gladly post out to you the complimentary packaging. Team Eternity

Posted 4 years ago

“The jewellery I purchased was beautiful. Only downside was I couldn't track my parcel. Luckily I was in the day it arrived. It came earlier than expected too, so i was very happy with that. But would 100% recommend for the jewellery”

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Posted 4 years ago

Eternity The Jewellers is rated 4.7 based on 837 reviews