Name: Essential Wellness
Address: Suite 101, 6 Queen Street, Huddersfield, Kirklees
Rating: 4.20

“I bought a knee strap for my elderly father but it wasn't suitable, I returned it and got a prompt refund. I would have given 5 stars but I sent 2 emails to the company advising of the return and never received any reply.”

Helpful Report

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced in trying to reach out to us through email. After a thorough search, we were initially unable to locate any messages from you in our main inbox. However, upon further investigation, we discovered your emails were sent using our non-customer email address, which caused us to miss your emails and not reply to them and we sincerely regret this as our goal is always to provide the best possible customer service.

“Good product which gives good support.”

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Thank you for your review! We greatly appreciate your feedback.

“Sprained my ankle for a second time and this has helped keep it stable and not give way again whilst healing. Only issue is doesn’t fit in my trainers.”

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Amazing! Thank you so much for saying.

“The Ankle brace is really annoying, was told to get this type, it takes 10 mins to get on and 10 mins to take off. They was it’s made isn’t the best.”

Helpful Report

Oh dear, we are really sorry to hear that the ankle brace isn't meeting your expectations. Your feedback is important, and we will make sure we address these issues. Thank you.

“After ligament damage to my ankle I used this to support the ankle as I transitioned out of the medical boot and I started to get back to normal. It has been fantastic.”

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This is amazing, thank you for your review! We greatly appreciate your feedback. All the best!

“Very effective support for my troublesome new. Allowed me to ski with confidence. It was was fairly simple to apply. Very efficient to order and arrived promptly. Many thanks.”

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Amazing! We are thrilled to hear that our support product helped you. It's great to know that our ordering process and delivery met your expectations. Thank you for sharing your positive experience!

“Pleased with item. Came within time limit.”

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Amazing! Thank you so much for saying.

“The knee support I bought is comfortable and stabilises my joint when I walk. It was delivered quickly and in the timescale advised by essential wellness.”

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Thank you for your review! We greatly appreciate your feedback.

“Bought a Knee Compression Sleeve, Lighter More Breathable Support × 1 XL, was a good fit and after a week of wearing still feels good a supportive. No issue with product but didn't get any confirmation of when delivery would be made or tracking number just turned up after 4 days.”

Helpful Report

Thank you for your review! We're thrilled to hear that our Knee Compression Sleeve has met your expectations and is providing the support you need. Your comfort and satisfaction are our top priorities. Regarding the shipping, we appreciate your understanding. As you opted for free Royal Mail shipping, delivery can take up to 5 business days. We understand the importance of timely delivery and tracking information, and we apologize if this was not clear at the time of purchase. For future orders, please note that we do offer a faster, first-class shipping option. This service provides quicker delivery.

“My left knee is very badly worn and I have bad Arthritis …. And I could not walk because of pain and lack of support within my knee. The knee brace has given me the support on my left knee and I can still wear smart trousers to go out and bc about until my knee replacement operation in the coming month”

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We greatly appreciate your feedback. Thank you for sharing your experience with us. We're thrilled to hear that our knee brace has made such a positive impact on your life.

“Ordered knee brace online, turned up in good time. Good product, well made helps keep my knee straight when out walking.”

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Thank you for your review! We greatly appreciate your feedback.

“I purchased 2 knee braces as I was going skiing for the first time after 14 years! And my last trips I hurt my knees badly so wanted some support. They were fantastic! I could ski and came home with no injuries!! I was delighted! Thank you!”

Helpful Report

Thank you for your review! We greatly appreciate your feedback. Your satisfaction is our top priority, and knowing that we could contribute to your delightful experience means a lot to us.

“IT HASNT ARRIVED!!!!!!!! Please investigate”

Helpful Report

Thank you for reaching out to us, and I sincerely apologize for the inconvenience you're experiencing with your order. We understand how important it is for you to receive your items on time. Upon reviewing your situation, I can confirm that we received your email today. Since your order was dispatched using standard Royal Mail shipping, it was expected to arrive by today. If, unfortunately, you do not receive your order by Wednesday, please rest assured that we will consider the order as lost. In such an event, we are more than willing to process a refund for you. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Thank you for your patience and understanding in this matter.

“Haven’t tried it out yet, but seems a well made knee brace for the price.”

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“Excellent advice, simple website to follow making it easy to make a decision, thank you”

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Thank you for your review! We greatly appreciate your feedback.

“Recomended to me by a previous customer. Couldn't fault the service and the product.”

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Amazing! Thank you so much for saying.

“Has helped my husbands knees. He says it's comfortable to use.”

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“Good promot service. Support belt for lower back worked as hoped. Will wear fir certain tasks like weeding knowing it will help prevent injury. Would recommend.”

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“Good product thanks”

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Thank you for your review! We greatly appreciate your feedback.

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Essential Wellness Reviews