Essential Adventure Reviews

Name: Essential Adventure
Address: Newminster House, 27-29 Baldwin Street, Bristol, Somerset
Rating: 4.79

4.8 Rating 469 Reviews

99 %

of reviewers recommend Essential Adventure

Company Reviews

Metrics

Info

4.8

Based on 469 reviews

Customer Service
Communication Channels	Email, Telephone

About Essential Adventure:

We arrange adventure activities and activity holidays. Our range of services is vast, from a single activity event, up to a week long all inclusive activity holiday. Whether you're looking to book an activity day for your mate's birthday, a stag or hen weekend, or a week long school residential, we've got what's required to provide a seamless booking and an unforgettable experience at the end of it!

Visit Website

Phone:

01752418042

Email:

info@essential-adventure.co.uk

Location:

Newminster House,
27-29 Baldwin Street,
Bristol
Somerset
BS1 1LT

Write Your review

Tell us how Essential Adventure made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Essential Adventure 5 star review on 16th April 2022

Anthony Charman

Essential Adventure 5 star review on 23rd August 2021

Piers C

Essential Adventure 5 star review on 1st September 2020

Tim Lambert

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, good communication”

Helpful Report

Posted 5 years ago

Hi Dani, Thank you for leaving us a review and we're very happy to hear that you were happy with our services. Many thanks, Essential Adventure

Posted 5 years ago

“The event (life drawing for a stag do) was well organised and my special request (to draw the stag as a joke) was catered for. Essential Adventure themselves however are really quite needy when it comes to feedback, and i was called on multiple occasions as a follow-up before i had decided to go ahead with the booking.”

Helpful Report

Posted 5 years ago

Hi Andy, thank you for your feedback. Maintaining regular dialogue with potential customers is very important in the early stages of an enquiry to build that relationship and trust. Looking into the specific notes from your enquiry suggests that Matt only contacted you twice: once on 28th May and another on 4th June. At this point we closed your enquiry suspecting you weren't interested. We're sorry if you felt this was too much, but you didn't tell us at the time so we were unable to amend your contact frequency. I then see that you re-contacted us on 10th June to book your event. As we were not told at any point that you weren't happy with our pre-booking service, we continued with our usual procedures, which frequently feature in our positive customer reviews. We also like to have feedback from our customers following any events and the notes show that we only contacted you twice for your feedback. On the second contact attempt on 8th August you spoke to me on the phone and said that everything went very well. I hope that this clears up the reasons for our level of contact with you and hope that you will use our services again in the future. Many thanks, James

Posted 5 years ago

“Very professional and helpful, was very easy to use and made it less stressful to book, the portal for payments was a great tool to help pay for the event.”

Helpful Report

Posted 5 years ago

Hi Alex, We're glad that we helped to take the stress out of booking a stag do, it's good to hear that we're doing what we aim to do. Thanks for you review and glad that our services were helpful for you. Many thanks, Essential Adventure

Posted 5 years ago

“Took the stress out of booking a stag do. Regular updates made and when there was a problem it was sorted”

Helpful Report

Posted 5 years ago

Hi, Thanks for you feedback. We're glad that the last-minute changes were enjoyed and that you found the whole process relatively stress-free. Many thanks, Essential Adventure

Posted 5 years ago

“It was absolutely brilliant, thank you to you, your team and the murder mystery team for all they did. Everything went smoothly, all the rooms were ready, spa was ace, all our treatments and food choices were correct, honestly i can not thank you enough! Everyone had an amazing weekend including the bride and we laughed so much during the murder mystery, would defo recommend this to anyone. Thank you all so much, Em”

Essential Adventure 5 star review on 19th July 2019

Helpful Report

Posted 5 years ago

Hi Emma, It definitely looks like you had a load of fun with the Murder Mystery and so happy to hear that everything else went well too. Many thanks for you great review, Essential Adventure

Posted 5 years ago

“We had a great weekend away on the canoeing and bushcraft weekend as part of a Stag Do. Both Essential Adventure and our instructor they linked us with (Andy) were excellent. They made amendments to allow for our groups needs and made every effort to keep us informed of changes due to the weather.”

Helpful Report

Posted 5 years ago

Hi Chris, The Canoe and Bushcraft trips that we run with Andy are always great and we're glad to hear that your experience was no different. Thanks for your valued review and we'll be happy to help if you need our services again in the future, Essential Adventure

Posted 5 years ago

“They did their best to rectify a situation. They were very friendly and chatty on the phone.”

Helpful Report

Posted 5 years ago

Hi and thanks for your feedback. We hope that you will keep us in mind for any future events. Many thanks, Essential Adventure

Posted 5 years ago

“I was struggling to organise a special birthday party for my wife when I found Essential Adventure, from the first contact to the actual event their professional handling ensured the event without a hitch. The hotel was brilliant and our murder mystery dinner had us entertained the whole evening. Wouldn’t hesitate to use them again.”

Helpful Report

Posted 5 years ago

Hi Nigel, Thank you for your kind feedback. We always like to hear that customers have enjoyed the whole process and we will be happy to help you again in the future should you look at booking another event. Many thanks, Essential Adventure

Posted 5 years ago

“60th birthday weekend - found us a great venue, listened to what I wanted and took all the pressure away. The venue was better than expected suited all ages, sorted out a caterer nothing was too much trouble. Will keep them in my list for all family and work get togethers”

Helpful Report

Posted 5 years ago

Hi Julie, We're so happy that we could help to organise a great birthday weekend for you. Please don't hesitate to get in touch when you're looking to book the next event! Many thanks, Essential Adventure

Posted 5 years ago

“Very welcoming staff, food was delicious and we all had fun.”

Helpful Report

Posted 5 years ago

Hi Aga, It's great to have your feedback, so thank you and we hope that we can help in a similar fashion for any future work events. Many thanks, Essential Adventure

Posted 5 years ago

“Great communication. Really good website interface for organising group payments etc. Just made co-ordinating activities for a group of blokes much easier.”

Helpful Report

Posted 5 years ago

“We had a PARTY”

Helpful Report

Posted 5 years ago

“Group of 18 for a stag do in the new forest. Essential have a good deposit system for splitting cost but that's about it. There is no tailoring or any thought given to the 'package'. They just act as a middle man and book events and accommodation (something you can do yourself). They don't bother to tie up the event timings nor put any thought into travel (something you might assume was part of the service). In our case, we asked for bushcraft to be arranged for us on the saturday. Instead of hosting it at or near the bunkhouse venue where we were staying at (the venue it turns out hosts bushcraft) they booked a location 30 mins away. This is typical of their service. No thought. They arranged paintball but told us the wrong times. I found out by speaking directly to the paintball company. I found talking directly to venue or events (and cutting out essential) more efficient. Ie i would be told by essential we couldn't change the time of event, so would ring the event supplier and find this wasn't the case. Two stars because the deposit system worked well. That said there are apps which do that now. When i gave feedback there was no apology and they seemed miffed that we had expected a tailored, considered service. Don't bother, just book a venue and event yourself.”

Helpful Report

Posted 5 years ago

Thanks for your feedback Andrew. My name is Matt and I am co-owner and director of the company. I'm sorry to hear we didn't exceed meet your expectations on this occasion. I have worked extremely hard to build the business over the past few years. Our success is partly down to our ability to provide a valuable service to our customers, underpinned by excellent customer service. I can only apologise if we failed to display these qualities in full for you. I have provided a quick reply for you below in the mean time. If there's anything I can do further please don't hesitate to give me a call and i'll be happy to discuss further. ---- Q: Essential have a good deposit system for splitting cost but that's about it. There is no tailoring or any thought given to the 'package'. They just act as a middle man and book events and accommodation (something you can do yourself). They don't bother to tie up the event timings nor put any thought into travel (something you might assume was part of the service). A: Regarding the deposit system i'm glad you found this useful, it's a cracking feature and it's great to hear positive comments. In addition, as a travel agent style company we are kind of a middle man by definition. We put a lot of time, effort and thought into our customers' events as reflected in some of our other reviews; although do I apologise if you didn't feel this was the case. As a growing company we try very hard to offer the same level of service and 'personal touch' as I did when I set the company up years ago. ---- Q: In our case, we asked for bushcraft to be arranged for us on the saturday. Instead of hosting it at or near the bunkhouse venue where we were staying at (the venue it turns out hosts bushcraft) they booked a location 30 mins away. This is typical of their service. No thought. A: I'm sorry to hear you weren't satisfied with the travel for the bushcraft. We tend to work with our preferred suppliers because we have developed relationships with them and we have confidence in the services they provide, although it's not always the nearest option. It's a difficult balance although we take the view that experience is king. ---- Q: They arranged paintball but told us the wrong times. I found out by speaking directly to the paintball company. A: We do acknowledge there was a discrepancy with your paintball timings on the itinerary and we thank you for raising this. I checked back and the supplier had initially accepted our request for the arrival time of 09:30 via email; although they later advised you it was 09:00. I can only apologise. ---- Q: I found talking directly to venue or events (and cutting out essential) more efficient. Ie i would be told by essential we couldn't change the time of event, so would ring the event supplier and find this wasn't the case. A: We actively promote direct contact between the supplier and customer in some cases because it's nice to verbally "meet" your instructor before you arrive; especially with a bushcraft trip because it's delivered on a more personal level. It does also help make things a bit more efficient we agree; and that's why we put you in direct contact with Nige in this case. ---- Q: When i gave feedback there was no apology and they seemed miffed that we had expected a tailored, considered service. Don't bother, just book a venue and event yourself. A: Please accept this as a personal apology. It disappoints me hugely when we have feedback like this, where we haven't been able to meet or exceed expectations. I note that one of your comments by phone to James was that we hadn't provided transport to the events. The original quote which we sent and you accepted did not include travel. We don't include transport by default because it's often an unnecessary extra cost. It's an extra service we provide on request and we don't like to push extra options towards customers.

Posted 5 years ago

“Matt planned our day exceptionally. He listened in our brief and pulled it off exceptionally. He was able to make things happen that wouldn't usually have been possible. The organisation and communication was brilliant throughout.”

Helpful Report

Posted 6 years ago

“Joined us up with a fantastic murder mystery provider and an excellent weekend.”

Helpful Report

Posted 6 years ago

“We had an amazing day, the team were amazing and Danielle and James sorted out everything for us. It was so easy setting up payments and letting them know of our 100 allergies between us and everything was perfectly catered for. Would definitely use again”

Helpful Report

Posted 6 years ago

“Essential Adventure were fantastic from the start. Really helpful and kept in contact at all times and answered all questions and fears. I did worry as i had never used them before but i would not hesitate to use them again. From the Hotel that we were set up in and the friendly helpful staff to the actual murder mystery event, it was all fabulous. I had the best fun on my birthday and this event made my night. The actors we fun, friendly and set the scene well. All in all a 5 star service from essential adventure and their team!! Thank you all and top marks to our rep James Kelli Aspland”

Essential Adventure 5 star review on 15th November 2018

Helpful Report

Posted 6 years ago

“James organised everything for me over the phone. Very patient with me because some of my friends are not so organised lol. We had booked karting and paintball for mine and my sons joint birthday. 11 of us (all different ages) went and decided to make our own way, all times and addresses were spot on. Did ache for a couple of days after and bruises are still visible :) ....... Will come back again in the future THANKYOU”

Helpful Report

(Exeter) - Posted 6 years ago

“Amazing hen weekend at the Solihull Hotel Birmingham for the Murder Mystery Night. Would highly recommend this. Hotel was really of food standards the actors on the night were excellent so much fun Definitely will use you guys again Thank you all so much”

Essential Adventure 5 star review on 2nd November 2018

Helpful Report

(Birmingham) - Posted 6 years ago

“Saturday 27th Nov my daughter in laws hen party murder mystery actors and the whole setting the meal everything it was a fantastic brilliant night words can't describe how brilliant it was I'm still buzzing will defiantly do it again would like to say a big thank you to the 2 actors they were outstanding and funny it was the best weekend ever I h”

Helpful Report

Posted 6 years ago

Essential Adventure is rated 4.8 based on 469 reviews