eShores.co.uk Reviews

Name: eShores.co.uk
Rating: 4.93

4.9 Rating 2,650 Reviews

99 %

of reviewers recommend eShores.co.uk

Company Reviews

Product Reviews

Metrics

4.9

Based on 2,650 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

eShores.co.uk 5 star review on 11th October 2024

Anonymous

Anonymous // 01/01/2019

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“We went to Vietnam using Eshores. They failed to tell us about the re-scheduling of internal flights in Vietnam and failed to notify us during our holiday through email when the airline sent emails to them about re-scheduling. Therefore, during our internal flights in Vietnam we spent 2 days in airports as the flights were re-scheduled 4-5 hours later. When I emailed them, they said I should have read the documentation. Why they couldn't just forward the email sent by the airline is beyond me.”

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Posted 10 years ago

Dear Asad, Thank you for taking the time to submit your review. I’m disappointed that due to flight delays your experience wasn’t as enjoyable as you, and we, would have liked. Unfortunately, due to the late nature of the change, when we received the notification from the airline it was already too late to advise you in enough time to change your plans. If you are willing, I would like to speak with you further so I can discuss the matter in more detail. Hopefully then we can better understand the situation and explore how we could have dealt with the situation better. Also I would like the opportunity to discuss ways in which I can restore your confidence in eShores as we do genuinely care about our customers. I will contact you to follow up. I’m sorry you encountered delays but I hope you enjoyed the rest of your holiday and I would like to thank you again for taking the time to give your feedback. Regards, Gavin

Posted 10 years ago

“Andrea was very helpful, had good knowledge of USA destinations and hotels. Helped us put together flights, hotels and gave us options and great info. Andrea listened and put together a high end, multi centre holiday at a great price.”

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Posted 10 years ago

“I dealt with Andy at Eshores who was very helpful in answering all of my questions and revising the itinerary numerous times. He provided excellent advice regarding which hotels to stay at and different options on flights as well. When we got to the hotels, they were aware of all of the room requests we had made through Eshores. Eshores also came in the cheapest of the few that I checked before booking. I would not hesitate to use them again.”

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Posted 10 years ago

“Online, the service we received was fantastic, your staff are very helpful and we will book with you again. Thank you .”

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Posted 10 years ago

“Matthew as very helpful and was able to sort am itinerary out for my family and me which suited us well , I work full time and never have the time to sort these things out myself thanks. Kate Laws”

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Posted 10 years ago

“This company arranged two trips for me last year 2013 and i was very satisfied with the service I received. The first trip was a multi centre taking in L A, Hawaii and San Fran, the e Shores staff (Dave ) was brilliant nothing was to much trouble and he was very helpful and patient when I needed to change a couple of things. This trip went without any hitches and we experienced a brilliant holiday. In November 2013 I decided to visit New York for a few days and again Dave at eShores helped me plan this trip and again I had a brilliant time with no hitches. I recommend eShores to anybody that is planning a holiday as they do exactly what it says on the tin. i.e. they deliver what they promise and at a very competitive price, in fact their prices were approx. £400- £500 cheaper than other well known companies that I researched. So if your looking for a stress free holiday which is very good value for money you can't get much better than eShores.”

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Posted 10 years ago

“We can't praise our experience, so far, highly enough. Your agent, Andy Rogerson, was fantastic working late into the night to help us plan our dream holiday. This holiday is to celebrate our 25th Wedding Anniversary so we wanted to get it right and that's what e-shore and Andy have helped us achieve. Thank you”

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Posted 10 years ago

“I found Andrea to be very helpful and knowledgeable, nothing was too much trouble and she was quick and very efficient in answering all of my queries. All of my requests were dealt with and any call backs promised were made at the time they said they would be. This good service resulted in us booking our holiday to Malaysia with eShores and we will definitely use your company again.”

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Posted 10 years ago

“Andy was most helpfull and spent time to get us the right holiday no pushy sales talk could not fault anything”

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Posted 10 years ago

“Dave was great. The brief I gave him was sparse in details, but he managed to put together an affordable package, coming up with different hotels when I changed my mind. His advice was helpful, he was very friendly and I would recommend eshores to anyone looking for help to tailor a package for a memorable holiday. Let's hope the actually holiday lives up to expectations.”

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Posted 10 years ago

“I”

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Posted 10 years ago

“Dave has been superb and very patient and we have now found our perfect multi trip itinery. Great service and will highly recommend to everyone.”

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Posted 10 years ago

“Helpful and patient as we made our final choices from the options Mathew provided.”

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Posted 10 years ago

“Very good service, nothing was problem. Representative investigated the quality of hotels and researched the best and cheapest flights for us. five star rating for eshores.”

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Posted 10 years ago

“Just come back from two weeks in Malaysia organised by eshores. The organisation was top notch we had 5 pick ups everyone on time. Hotels were excellent we wouldn't hesitate for them to arrange another holiday for us.”

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Posted 10 years ago

“The service provided was efficient and friendly from our first enquiry to our return to the UK. Flights were first class, all transfers were on time and of a good quality. All three hotels fully met and in one case exceeded our expectations. Roll on our next multi-centered holiday. Thank you Andy!”

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Posted 10 years ago

“Sam Healey was absolutely wonderful. She worked really hard to get us exactly what we wanted and did extra research to answer questions we had. We are really looking forward to our honeymoon in Thailand and the help Sam gave us really look the stress out of the whole process and it's lovely to know all our flights and transfers are taken care of so we can just enjoy ourselves. The service was also very quick and queries responded to promptly. Using eshores has really taken the hassle out of researching all the flights and hotels for best deals and locations and we are extremely happy with the service we received!”

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Posted 10 years ago

“Our advisor was Kadie and she was fantastic. Kadie was very thorough from start to finish and put herself in our shoes with recommendations. During our trip, there were issues in Bangkok but Kadie kept us updated with any developments. Unlike other companies from which we obtained quotes, Kadie provided suggestions which were very helpful as we did not realise the impact. For example, Kadie suggested we added extra nights in countries where we would be arriving in the evening to ensure we benefit from visiting the country. First class service and have already recommended eshores to friends and family.”

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Posted 10 years ago

“i booked a USA twin holiday last year to New york and Las Vegas , i booked it with Dave Felton i was so impressed with how helpful he was, i have just now booked another holiday and came back to e bookers even though i had very competative rates from others , sunseekers, on the beach and travel republic . i book lots of holidays for myself and others.”

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Posted 10 years ago

“found the service very good. the lad was very helpful couldn't do enough for us.”

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Posted 10 years ago

eShores.co.uk is rated 4.9 based on 2,650 reviews