eShores.co.uk Reviews

Name: eShores.co.uk
Rating: 4.93

4.9 Rating 2,693 Reviews

99 %

of reviewers recommend eShores.co.uk

Company Reviews

Product Reviews

Metrics

4.9

Based on 2,693 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

eShores.co.uk 5 star review on 11th October 2024

Anonymous

Anonymous // 01/01/2019

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“This is the first time I have used eShores, and I have to say that based on my experience so far, it most definately won't be the last ! I am so impressed with the personal service and attention to detail in tailoring the holiday to our specific requirements. Emma has been amazing. If the actual holiday is half as good as she is, then we will be overjoyed. Just can't thank or recommend them enough. Many thanks, John Sanders”

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Posted 3 years ago

“Excellent service from e Shores, from requesting a quote, Mathew rang to discuss what we wanted for our holiday, understood we wanted a mix of culture and beach, with stays in 4/5 star hotels. Nothing was too much trouble for Mathew, he emailed different hotel options to choose from, and suggested areas to stay. His quote with all flights and transfers sorted out for us, excellent service.”

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Posted 3 years ago

“Excellent service again from Dave Provides great options to help choose the ideal fit and also gives tips to help save money and enhance the experience”

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Posted 3 years ago

“E shores staff are very helpful, friendly and efficient. Emma suggested a few resorts that would suit our budget.and answered all my queries to get everything perfect. I've had a very good experience with E shores and looking forward to going on holiday.”

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Posted 3 years ago

“As a group of we have been fortunate enough to have travelled to Hong Kong, Vietnam, Singapore, Bali, Kuala Lumpur and Middle East (to name but a few) at various times. We've had to postpone a trip to Australia due to current restrictions but are hopeful for November 2022. All of our travels were booked through Kadie and it's a pleasure to know that she's back. We look forward to many more bookings with her and her team. We find the service exemplary. Any issues we've had have been dealt with immediately without fuss and in a stress free and helpful way.”

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Posted 3 years ago

“The customer service I have recently received from eShores has been amazing from start to finish. A big thank you to Hannah for all her help and guidance and excellent information regarding booking a surprise holiday to Thailand for my husband’s birthday.”

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Posted 3 years ago

“We were advised by Michelle our travel agent to cancel our holiday due to covid and the £675 deposit would be refundable against another holiday. We have tried to book another holiday and are now told we will only be able to use less than £200 of the deposit as the holiday we want to book isn’t a multi centre holiday. Due to ever changing rules with covid doesn’t seem a very sensible option. If we hadn’t listened to our wise agent our holiday would have been cancelled and fully refunded. Thank you for your wise advise - won’t be using a travel agency again will go it alone at least only have ourselves to blame! Can not get any sense from company as to why they will not refund full money against a holiday booked with them and very bad attitude when dealing with us.”

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Posted 3 years ago

I'm sorry to hear your feedback. I will speak to Michelle and we will be in touch to discuss this, because your credit can be used against any of our own holidays, so we will be able to find suitable options for you. From the notes, the issue Michelle was having was down to you wanting to transfer deposits from other passengers, which wasn't possible but again there are options for you to ensure you don't lose any credit. I will get Michelle to get in touch to assist further.

Posted 3 years ago

“eShores have been incredibly helpful and flexible in both organising holidays and navigating the minefield of plans having to be cancelled because of Covid restrictions and the resulting refunds. The refund process was mostly simple, apart from the continuing problems caused by the monstrosity that is RyanAir, so this was in no way eShores' fault. Chris is a credit to the company. Highly recommended.”

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Posted 3 years ago

“This is a review of the excellent service we received from e/shores and particularly from Leanne who helped organise our holiday and while we were on holiday as the rules kept changing COVID 19 ,Leanne was there for us and we would like to say thank you for your help We will be using your services again as we have done for many years and as we are planning our next trip we will definitely be using e/shores once again thank you Leanne. Sharon and Gerry”

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Posted 3 years ago

“Chris was very helpful and efficient. However the computerised confirmation of travel details was full of mistakes and despite several attempts is still not correct so I’ve given up. This does not detract from Chris who was very good.”

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Posted 3 years ago

“We booked our holiday to New York in the dark days of February for December for something to look forward to. Just got back and it was brilliant. Matthew at eShores has answered all our queries promptly, it was a long wait but it was worth it. Slight problem with the transfer from the airport to the hotel which was sorted out without fuss when we returned home. Looking forward to our next adventure and will be on the phone to eShores to sort it out.”

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Posted 3 years ago

“I used eshores a couple of years ago. When I rang to use them again I found Emma was still there and remembered me. I have her my list of requirements and within 24 hours she had 2 excellent options for me. I find there is so much choice out there but Emma took the stress out of it. Its all booked and I can no fault in their service.”

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Posted 3 years ago

“Understand our bespoke holiday requirements & at good value.”

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Posted 3 years ago

“Just booked our 2022 holiday to Canada with eShores. Kelly was really helpful and nothing was too much trouble. She made sure we got the holiday we wanted and that it fitted our budget. Would highly recommend Kelly and eShores. Fingers crossed the craziness of the world calms down so we can enjoy our trip of a lifetime!”

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Posted 3 years ago

“Excellent service from Dave at eShores. From the get-go, a competitive, transparent and complete quote, great communication and follow up to changes and questions, and the final holiday package was top-notch. Highly recommended.”

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Posted 3 years ago

“Great service Emma was very quick to respond and no pressure plenty of options and catered for all our needs keep up the good work.”

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Posted 3 years ago

“Most helpful, efficient and friendly; obviously care about their clients needs.”

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Posted 3 years ago

“I got in touch with an enquiry for a holiday in 2022 for our 10 year wedding anniversary. Hannah at EShores was extremely helpful, explored various options, and was extremely patient whilst we took our time to figure out the perfect multi-centre holiday. We are now booked up for a 2 week trip to Bali, at 3 beautiful locations, with a full itinerary, and all requests to accommodate our family have been met. I wouldn't hesitate to recommend them to anyone looking to book their next adventure.”

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Posted 3 years ago

“Chris listened to what we required and tailored the package to our needs. When jet2 cancelled our flight out he was quick to inform us and present us with alternative flights. Great communication!”

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Posted 3 years ago

“Excellent service! Dave is really helpful & very prompt at answering queries & at amending holiday details if required. Would highly recommend eshores.”

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Posted 3 years ago

eShores.co.uk is rated 4.9 based on 2,693 reviews