eShores.co.uk Reviews

Name: eShores.co.uk
Rating: 4.93

4.9 Rating 2,648 Reviews

99 %

of reviewers recommend eShores.co.uk

Company Reviews

Product Reviews

Metrics

4.9

Based on 2,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

eShores.co.uk 5 star review on 11th October 2024

Anonymous

Anonymous // 01/01/2019

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“The customer service I have recently received from eShores has been amazing from start to finish. A big thank you to Hannah for all her help and guidance and excellent information regarding booking a surprise holiday to Thailand for my husband’s birthday.”

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Posted 2 years ago

“We were advised by Michelle our travel agent to cancel our holiday due to covid and the £675 deposit would be refundable against another holiday. We have tried to book another holiday and are now told we will only be able to use less than £200 of the deposit as the holiday we want to book isn’t a multi centre holiday. Due to ever changing rules with covid doesn’t seem a very sensible option. If we hadn’t listened to our wise agent our holiday would have been cancelled and fully refunded. Thank you for your wise advise - won’t be using a travel agency again will go it alone at least only have ourselves to blame! Can not get any sense from company as to why they will not refund full money against a holiday booked with them and very bad attitude when dealing with us.”

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Posted 2 years ago

I'm sorry to hear your feedback. I will speak to Michelle and we will be in touch to discuss this, because your credit can be used against any of our own holidays, so we will be able to find suitable options for you. From the notes, the issue Michelle was having was down to you wanting to transfer deposits from other passengers, which wasn't possible but again there are options for you to ensure you don't lose any credit. I will get Michelle to get in touch to assist further.

Posted 2 years ago

“eShores have been incredibly helpful and flexible in both organising holidays and navigating the minefield of plans having to be cancelled because of Covid restrictions and the resulting refunds. The refund process was mostly simple, apart from the continuing problems caused by the monstrosity that is RyanAir, so this was in no way eShores' fault. Chris is a credit to the company. Highly recommended.”

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Posted 2 years ago

“This is a review of the excellent service we received from e/shores and particularly from Leanne who helped organise our holiday and while we were on holiday as the rules kept changing COVID 19 ,Leanne was there for us and we would like to say thank you for your help We will be using your services again as we have done for many years and as we are planning our next trip we will definitely be using e/shores once again thank you Leanne. Sharon and Gerry”

Helpful Report

Posted 2 years ago

“Chris was very helpful and efficient. However the computerised confirmation of travel details was full of mistakes and despite several attempts is still not correct so I’ve given up. This does not detract from Chris who was very good.”

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Posted 2 years ago

“We booked our holiday to New York in the dark days of February for December for something to look forward to. Just got back and it was brilliant. Matthew at eShores has answered all our queries promptly, it was a long wait but it was worth it. Slight problem with the transfer from the airport to the hotel which was sorted out without fuss when we returned home. Looking forward to our next adventure and will be on the phone to eShores to sort it out.”

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Posted 2 years ago

“I used eshores a couple of years ago. When I rang to use them again I found Emma was still there and remembered me. I have her my list of requirements and within 24 hours she had 2 excellent options for me. I find there is so much choice out there but Emma took the stress out of it. Its all booked and I can no fault in their service.”

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Posted 2 years ago

“Understand our bespoke holiday requirements & at good value.”

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Posted 3 years ago

“Just booked our 2022 holiday to Canada with eShores. Kelly was really helpful and nothing was too much trouble. She made sure we got the holiday we wanted and that it fitted our budget. Would highly recommend Kelly and eShores. Fingers crossed the craziness of the world calms down so we can enjoy our trip of a lifetime!”

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Posted 3 years ago

“Excellent service from Dave at eShores. From the get-go, a competitive, transparent and complete quote, great communication and follow up to changes and questions, and the final holiday package was top-notch. Highly recommended.”

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Posted 3 years ago

“Great service Emma was very quick to respond and no pressure plenty of options and catered for all our needs keep up the good work.”

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Posted 3 years ago

“Most helpful, efficient and friendly; obviously care about their clients needs.”

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Posted 3 years ago

“I got in touch with an enquiry for a holiday in 2022 for our 10 year wedding anniversary. Hannah at EShores was extremely helpful, explored various options, and was extremely patient whilst we took our time to figure out the perfect multi-centre holiday. We are now booked up for a 2 week trip to Bali, at 3 beautiful locations, with a full itinerary, and all requests to accommodate our family have been met. I wouldn't hesitate to recommend them to anyone looking to book their next adventure.”

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Posted 3 years ago

“Chris listened to what we required and tailored the package to our needs. When jet2 cancelled our flight out he was quick to inform us and present us with alternative flights. Great communication!”

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Posted 3 years ago

“Excellent service! Dave is really helpful & very prompt at answering queries & at amending holiday details if required. Would highly recommend eshores.”

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Posted 3 years ago

“Excellent service from Chris Eaves. Very patient and actually listened to what I wanted my holiday to ve. I will definitely ve booking with them again.”

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Posted 3 years ago

“Disgusting service! Do not book with them. I submitted a form, requesting a call back. I waited a few days, which was fine. I understand work gets busy, especially now that other countries are opening up. I then phoned the agency after waiting a week. I spoke with a lady called ‘Hannah’ who then apologised and said she hadn’t seen the online submission. She then said she would get back to me the following week. I heard nothing. I waited two more weeks, spoke to someone called ‘Chris’ who said ‘Hannah’ had already picked up my request. He apologised for the late response and told me he would get Hannah to call me back. Hannah then called me back over 5 hours later, on a ‘No caller ID’ call. She said she would take a look at my request and get back to me the same day. I have still not heard back. Disgusting service. Maybe they have something against me? Who knows? Do not book with them. Both Hannah and Chris got disgusting personalities. I was ready to book my holiday ASAP but they ruined that. I wish nothing but the worst for those two.”

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Posted 3 years ago

Hi IB, thank you for sharing your feedback. I'm sorry our service didn't meet with your expectations. I'd like to assure you that it was nothing personal. Hannah did send you the quote after she spoke to you and has tried contacting you since without success, so I'm not sure if we have the correct details. If you can contact me directly, I will be more than happy to look in to this further. Thanks, Gavin 01706 753 636

Posted 3 years ago

“Booked with eShores before the pandemic and had to cancel they refunded quickly and we kept £500 credit with them, we used that credit this year to book for Mykonos and Santorini and they were marvellous!, got the most perfect hotels and the help was non stop, will definitely use them again”

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Posted 3 years ago

“This is the second time with eshores really efficient and Helen was so patient as we changed our minds a couple of times nothing is too much trouble. Would highly recommend thank you x”

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Posted 3 years ago

“Great service every time we use you, Dave knows what his clients want and always give them great ideas”

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Posted 3 years ago

eShores.co.uk is rated 4.9 based on 2,648 reviews