eShores.co.uk Reviews

Name: eShores.co.uk
Rating: 4.93

4.9 Rating 2,648 Reviews

99 %

of reviewers recommend eShores.co.uk

Company Reviews

Product Reviews

Metrics

4.9

Based on 2,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

eShores.co.uk 5 star review on 11th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James was very helpful in suggesting and planning our itinerary for a trip to USA with multiple destinations.”

Helpful Report

Posted 5 years ago

“Michelle at eShores was amazing, nothing was too much trouble for her and always answered emails and calls promptly. A brilliant friendly service from all the team, we will be using eShores again for sure.”

Helpful Report

Posted 5 years ago

“We have just returned from Borneo which is our 4th holiday arranged by eShores and each has been an exciting adventure. I would like to thank Andy and the team for a well delivered, excellent service. I'm sure we will have many more. Thank you eShores.”

Helpful Report

Posted 5 years ago

“Andy and the team were brilliant in arranging a trip we thought was lost after the holiday Place folded. Phew! We got it cheaper and everything ran smoothly not one hitch from departure to return! Will definitely be using them again for our next holiday.”

Helpful Report

Posted 5 years ago

“A big thankyou to eshores for making our three centre trip to Chicago Memphis and New Orleans for my husbands 80th birthday a memorable one. Everything from start to finish flights,trains, hotels were perfect,we didn't have any problems. We would like to say thankyou especially to Anna who guided us through the whole booking process with professionalism and friendliness. We would recommend eshores for great service and value.”

Helpful Report

Posted 5 years ago

“Dave at Eshores always provides a first class service and never lets us down!!”

Helpful Report

Posted 5 years ago

“Brilliant service, helpful, knowledgeable and friendly agents -Thank you Once again Dave Felton, you’re a star*”

Helpful Report

Posted 5 years ago

“Every planned perfect and addressed issue with change of hotel swiftly”

Helpful Report

Posted 5 years ago

“excellent service by David very helpfull at all times”

Helpful Report

Posted 5 years ago

“Excellent service from start of the booking to the trip starting.very helpful in the choice on offer of holidays.would not try any other way of booking a holiday. Totally stress free . Enjoyable experience all the way.”

Helpful Report

Posted 5 years ago

“Amazing company that have provided us with fantastic holidays every time!”

Helpful Report

Posted 5 years ago

“Easy from start to finish. Excellent communication, lots of choice, love the website apart from the costs on the website don’t seem to reflect the actual cost of the holiday. Chris who dealt with us was professional and informative. The pack sent out when booked really good, makes everything very clear”

Helpful Report

Posted 5 years ago

“Emma has been amazing over the considerable time we took to choose our Bali Holiday. Informative, patient and responsive. What a lovely lady. Thanks E Shores. Pending the actual holiday, we will both use you again and recommend to friends”

Helpful Report

Posted 5 years ago

“We used eshores for a multi centre holiday last month (September) and can best describe it as a curate's egg, i.e. good in parts. We booked to spend 14 nights island hopping in the Greek islands starting in Santorini. Unfortunately due to an evening flight out of Gatwick and the 2 hour time difference we arrived at our accommodation, Estates 1896, at 1:30 am where everything was closed down and no sign of anyone on site, after an hour of walking round we located a room with a key in it that led to a sub-terranean cavern with a bed in it which we made use of, only to find out the next day that this was apparently our "superior room with sea views", with no windows in the room I found that a bit of a stretch of the imagination, though the smell was reminiscent of a sewage outlet in a chinese harbour, apparently they planned to get that fixed after we had left. Surely someone could have anticipated our time of arrival and emailed us instructions how to find our room. Santorini was absolutely fantastic, though strong winds were playing havoc with the inter-island ferries and indeed when we came to leave our ferry to Ios had been cancelled, we contacted eshores who suggested if we needed to spend another night in Santorini we should pay cash and they would reimburse us, however, we did manage to secure passage on a different ferry. The Farout hotel and spa was much more the accommodation we had been hoping for and we had a great time in Ios until... when we came to catch our ferry from Ios to Naxos, we found ourselves to be the only people waiting for the ferry, on enquiry we were told that the ferry we were booked on had been withdrawn from this service 3 weeks beforehand, which pre-dated us booking our tickets with eshores, again we called eshores and were told to buy more tickets and we would be re-imbursed. We succeeded in getting replacement tickets but wound up unnecessarily wasting an entire day trying to travel to Naxos as we had to go to Paros and then secure another ferry to Naxos. Still waiting to hear how we were sold tickets for a non-existent ferry! On to Naxos and the Hotel Aspasia which we had read great reviews about, but yet again a late arrival meant we were given a noisy road facing room which was equipped to a much lower standard than the other rooms we saw, not even a kettle to boil water for a cuppa. Finally an incident free transfer to Mykonos and the very delightful Hotel Pseidon, which we were very impressed by, however, just as we were preparing to return to the UK we received an email from eshores advising that because of the Thomas Cook collapse our transfer to the airport had been cancelled. On our return I spoke with Chris who was very apologetic and said that he would discuss it with management and would re-imburse our out of pocket expenses with a voucher to be used against another eshores holiday, I am not sure we could take the stress, but that was 3 weeks ago so I don't think we will be hearing any more on that matter. As this was an "off the peg" holiday route I would expect eshores to use accommodation they had used before and had good reviews for, I suspect if the Santorini hotel experience had been better and the ferry transfers less troublesome I would be joining others in giving eshores a five star review.”

Helpful Report

Posted 5 years ago

Hi Ian, I'm genuinely sorry the holiday didn't meet the usual high standards we work to. I will get one of the team to contact you to discuss this further, as I want to ensure we address all the issues you've raised. If you want to contact me directly, please do. Gavin (eShores) 01706 753620 gavin.l@eshores.co.uk

Posted 5 years ago

“Third time I've booked a holiday with eShores and perfect service as usual. I wouldn't use anyone else. 10/10”

Helpful Report

Posted 5 years ago

“We had an off the peg trip to Budapest, Vienna and Prague. Kadie put the package together at a very reasonable price and it was delivered on time. Slight hitch with the Thomas Cook demise, but nothing insurmountable and everything was as planned during the trip. Impossible to criticise. I normally plan our/my trips - I will now refer to this company first.”

Helpful Report

Posted 5 years ago

“My travel consultant was Hanna. I found that nothing was too much bother and she stayed in contact with us through out the booking process. With the understanding that if we needed anything else or something changed just call. I felt very comfortable from the first phone call and we are now just waiting for our holiday. Thank you Hanna your an absolute star and a credit to your company.”

Helpful Report

Posted 5 years ago

“Brilliant, Hannah was a absolutely fantastic. Thank you”

Helpful Report

Posted 5 years ago

“I would highly recommend E shore (especially James!). I had spent months investigating and planning an island hopping holiday to Greece eventually deciding on Santorini, Milos, Naxos and Mykonos. The logistics of planning flights, ferries, accommodating and transfers in a foreign country was concerning me so I searched the web and found eShores. James was so helpful nothing was too much trouble - we talked through my plans and type of accommodation/holiday I was looking for and he sent through a suggested schedule. We made a few tweaks until we found, what I was hoping to be the perfect holiday. I wasn't disappointed....we had an amazing time with some great experiences - the Islands are so very different from each other and we had fun exploring! The hotels were lovely and all ideally located … my favourite in Santorini! (The accommodation in Naxos was a bit smaller than we would have liked but the staff were so lovely it made up for It!). There was only one hiccup with our transfers (when our Ferry was late arriving in Naxos there was no driver waiting for us). But we phoned the hotel and they sent someone out to get us within 10 mins. We had a fantastic time and I would especially like to thank James for helping me arrange it all.”

Helpful Report

Posted 5 years ago

“I would recommend eShores very highly. We have just returned from a multi-centre holiday in Greece ( Athens, Santorini, Crete). From first contact our consultant ( Helen) was absolutely excellent in terms of recommending schedules, changing options, changing dates, organising local logistics, providing all documentation - in fact , in every aspect of customer service and communication. The resulting holiday was excellent . The Thomas Cook demise also occurred during our time away - but ,again, eShores communication and support was outstanding. We were very grateful and extremely impressed .”

Helpful Report

Posted 5 years ago

eShores.co.uk is rated 4.9 based on 2,648 reviews