eShores.co.uk Reviews

Name: eShores.co.uk
Rating: 4.93

4.9 Rating 2,650 Reviews

99 %

of reviewers recommend eShores.co.uk

Company Reviews

Product Reviews

Metrics

4.9

Based on 2,650 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

eShores.co.uk 5 star review on 11th October 2024

Anonymous

Anonymous // 01/01/2019

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“Emma has been extremely efficient in helping me plan a month-long holiday to the US and Hawaii. She is always cheerful and helpful and impressively quick in dealing with requests and in answering emails/phone calls - a rare quality indeed! We do not go our holiday until May 2015 so I cannot yet comment further, but the omens are good. Eshores seems to be a very reliable company.”

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Posted 10 years ago

“This is the third year we have used E-shores for putting together our summer holiday (Bali this year, and Thailand and Florida previously) - and again we had outstanding, faultless service. Andy Rogerson was our contact this year - and he could not have been more helpful and efficient, from coming up with various options and suggestions to fit our budget and ideas, sorting out flight changes and even being on hand on a Sunday evening to help out with a query. (thanks Andy for your great service) We would highly recommend Eshores to anyone, and will definitely continue to use them in the future.”

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Posted 10 years ago

“Recently returned from a two center holiday booked through e-shores travel. We went to New York for 3 nights , then flew onto Miami for 11 nights . I contacted E-shores initially through the online quote inquiry service on their website. I was assigned Andy as my travel consultant. After submitting my initial holiday plan to Andy, he suggested several options for us to look at. The whole holiday including flights and hotels were arranged though e-shores, even Expedia could not match or beat their prices. We eventually settled on our preferred choices and placed our holiday booking, without any issues at all. E-shores kept me informed at every step of the booking. We would recommend using this company not just to family and friends, but anyone considering booking a holiday which is tailored to their needs. Excellent service .”

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Posted 10 years ago

“Difficult to write a review until the whole holiday process has come to an end....ie. booked and completed. However, here is some feedback. Mathew Woodward seemed to be well in control and responded well to my May/June 2015 USA trip plans. It was his responsiveness that provided the edge over 4 other agencies who were also aiming to provide me with a price for this trip. This was a process that I have used before to obtain the best possible inclusive protected trip GUIDE price. I say guide price because only when you have a budgetary price can you finalise a trip of this nature. On 29th July I paid the deposit for our trip in May/June 2015...still reviewing in detail elements of our initial broad brush approach. It was now 12th Aug that in discussion with Mathew over a USA internal flight it appears that the USA internal flights have already been booked with no possibility of change. I was not made aware that the flights would be finalised so far in advance of the actual flight date. This means that I cannot vary my major USA trip details other than make minor hotel stay adjustments. I do know, and have experienced, that flights, rail tickets can be significantly cheaper if booked in advance, when relevant dates are released, ...however my view is that I should have been clearly informed that non-cancellable bookings were going to be made. In this situation, 10 months ahead of trip date, I do not believe that it was necessary to have made those firm flight bookings which have now locked me into a plan where there is little opportunity for flexibility. I have told Mathew that he should ensure that anyone else considering a similar sort of trip should be clearly advised about this. In summary, clients should be advised about the timing/costings of flight/transport bookings so that they can make their plans accordingly.”

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Posted 10 years ago

“We used eshores to book our honeymoon to las Vegas, new York and Barbados, Helen dealt with us from start to finish and I can fault the service, hotels and flights were great and she kept in touch right up to us going to inform us of any last minute upgrades that we could take advantage of. Already have plans to use them again. Excellent team.”

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Posted 10 years ago

“I have been pleasantly surprised by the lack of pressure from Mathew, hence our decision to book with him and he also returned calls when he he would.”

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Posted 10 years ago

“Emma Mcdonough has been a the best agent i have dealt with when a booking a holiday. We communicated very well via email and she was responding very quickly to any requests or questions i had. Her patience was also noted as i was constantly asking for prices on different hotels in New York. Emma deserves recognition for her efforts and excellent customer service.”

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Posted 10 years ago

“Excellent service from initial enquiry to final booking, very knowledgeable about the areas to be visited and the hotels she gave us some very good advise when needed and was more than willing to pass her knowledge on. I have found Kadie very efficient to deal with and I felt that she wanted to make sure that we got just the right holiday for us. It is a special occasion for us and I feel that we are in the right hands.”

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Posted 10 years ago

“We travelled on a multi stop holiday to America. I contacted Andy who organised me a brilliant package which included everything we wanted. The choice of hotels he picked was fantastic and we would recommend everyone of them. The holiday was over and above what we had expected and I would have no hesitation in recommending eshores to everyone and will be using them again in the very near future.”

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Posted 10 years ago

“Great service from Emma, she has been really helpful and patient providing us with different quotes and eShores came in with the best price. Would definitely recommend!”

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Posted 10 years ago

“Very good , Emma was very helpful , the only issue we had was that we checked on line for the same holiday and found it £300 cheaper thane shores had , a bit disappointing”

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Posted 10 years ago

Hi Gordon, thank you for your review. I'm pleased Emma looked after you and you were happy with the service she provided. With regards the price, as you're aware the holiday you booked was a Thomson Package which we had to book through them as they are the only company that offer the hotel you wanted, unfortunately though we have no control over their prices. When you came to book the holiday we did offer it you cheaper than they were selling it direct on their own website, so at the time it was the best deal available, however after you'd booked they must have reduced their price. We are also frustrated to see that the price has come down as we always strive to get our clients the best deal, but prices with Thomson do fluctuate. I will speak to Emma to see to see what else we can do to help on this matter and I’ll get her to email you directly. If you’d like to contact me my email is gavin.l@eshores.co.uk Kind regards, Gavin

Posted 10 years ago

“Andy at eShores was fantastic, he went above and beyond to find just the holiday we wanted which all went according to plan. Will definitely be using eShores again and would not hesitate to recommend to others.”

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Posted 10 years ago

“The best ever, James Massey was extremely helpful, knowledgeable and couldn't do enough for us. James knew exactly what we wanted and we were delighted with the amazing holiday he found for us, we are now counting down the days till we go. James deserves a commendation on his performance as he excelled against all the competitors on the market.”

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Posted 10 years ago

“Extremely pleased and satisfied with the booking service recently provided by eShores. James was polite, helpful and patient, and showed genuine interest and commitment. He responding positively and enthusiastically each time I asked him to to explore alternatives, he even stayed late to ensure my booking was fully confirmed and correct. I also found his knowledge of Thailand most helpful and reassuring and I am now looking forward with confidence to a great family holiday. A very professional service.”

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Posted 10 years ago

“Hello! Have booked very recently with Eshores dealing with Dave Felton. He has been great! Knowledgable and very quick to respond with info when required. We are really looking forward to our holiday!”

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Posted 10 years ago

“Andy was brilliant, my holiday was so well 0rganised. Transfers spot on, lovely hotels. A truly memorable time and was delighted to see orang-utans on orang-utan island , this was a very interesting excursion. Absolutely loved it all. Thanks Andy. Dot”

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Posted 10 years ago

“Matthew has been dealing with a large booking for me and has been very helpful and patient with me. I was recommended Eshores by my sister who was also very pleased with them and I wouldn't hesitate to book again with them as they have been really cooperative and got me good prices on my holiday for next year. Highly recommended”

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Posted 10 years ago

“Everyone I have spoken to herb booking my holiday and afterwards have been really lovely and helpful. I have already recommended eshores to family and friends, some of which have booked their own holiday and have received the same great service. I would definitely use eshores again for my next holiday.”

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Posted 10 years ago

“Andrea at Eshores made everything so easy and didn't pressure us into any decisions. She listened to what we were looking for and happily changed things when we asked her to. She always remembered me on the phone and always seemed genuinely pleased to hear from me. This is the first time we've taken this sort of holiday and Andrea gave us the confidence to book without worrying. Thanks again Andrea :)”

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Posted 10 years ago

“Our consultant Emma was excellent. We had done research prior to contacting E shores so had a rough idea of the sort of price and hotels we were looking for. Over a period of a few weeks, and under no pressure to book, unlike some of the companies we had also put our request to, Emma came back with a price that was within a few pounds of our original budget and also had included the three hotels we had specifically requested. By way of comparison, our two local travel companies were well over our budget. Staff at our local Thomas Cook did not show much interest, throwing a ball park figure of double our budget. Working with Emma at E shores was a pleasure and our party of four have now booked our holiday for 2015 and are already counting down the days with great anticipation. Without a doubt, when it comes to booking our next holiday we will be contacting E shores. Thanks again Emma.”

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Posted 10 years ago

eShores.co.uk is rated 4.9 based on 2,650 reviews