eShores.co.uk Reviews

Name: eShores.co.uk
Rating: 4.93

4.9 Rating 2,695 Reviews

99 %

of reviewers recommend eShores.co.uk

Company Reviews

Product Reviews

Metrics

4.9

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

eShores.co.uk 5 star review on 11th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used eshores for a multi centre holiday last month (September) and can best describe it as a curate's egg, i.e. good in parts. We booked to spend 14 nights island hopping in the Greek islands starting in Santorini. Unfortunately due to an evening flight out of Gatwick and the 2 hour time difference we arrived at our accommodation, Estates 1896, at 1:30 am where everything was closed down and no sign of anyone on site, after an hour of walking round we located a room with a key in it that led to a sub-terranean cavern with a bed in it which we made use of, only to find out the next day that this was apparently our "superior room with sea views", with no windows in the room I found that a bit of a stretch of the imagination, though the smell was reminiscent of a sewage outlet in a chinese harbour, apparently they planned to get that fixed after we had left. Surely someone could have anticipated our time of arrival and emailed us instructions how to find our room. Santorini was absolutely fantastic, though strong winds were playing havoc with the inter-island ferries and indeed when we came to leave our ferry to Ios had been cancelled, we contacted eshores who suggested if we needed to spend another night in Santorini we should pay cash and they would reimburse us, however, we did manage to secure passage on a different ferry. The Farout hotel and spa was much more the accommodation we had been hoping for and we had a great time in Ios until... when we came to catch our ferry from Ios to Naxos, we found ourselves to be the only people waiting for the ferry, on enquiry we were told that the ferry we were booked on had been withdrawn from this service 3 weeks beforehand, which pre-dated us booking our tickets with eshores, again we called eshores and were told to buy more tickets and we would be re-imbursed. We succeeded in getting replacement tickets but wound up unnecessarily wasting an entire day trying to travel to Naxos as we had to go to Paros and then secure another ferry to Naxos. Still waiting to hear how we were sold tickets for a non-existent ferry! On to Naxos and the Hotel Aspasia which we had read great reviews about, but yet again a late arrival meant we were given a noisy road facing room which was equipped to a much lower standard than the other rooms we saw, not even a kettle to boil water for a cuppa. Finally an incident free transfer to Mykonos and the very delightful Hotel Pseidon, which we were very impressed by, however, just as we were preparing to return to the UK we received an email from eshores advising that because of the Thomas Cook collapse our transfer to the airport had been cancelled. On our return I spoke with Chris who was very apologetic and said that he would discuss it with management and would re-imburse our out of pocket expenses with a voucher to be used against another eshores holiday, I am not sure we could take the stress, but that was 3 weeks ago so I don't think we will be hearing any more on that matter. As this was an "off the peg" holiday route I would expect eshores to use accommodation they had used before and had good reviews for, I suspect if the Santorini hotel experience had been better and the ferry transfers less troublesome I would be joining others in giving eshores a five star review.”

Helpful Report

Posted 5 years ago

Hi Ian, I'm genuinely sorry the holiday didn't meet the usual high standards we work to. I will get one of the team to contact you to discuss this further, as I want to ensure we address all the issues you've raised. If you want to contact me directly, please do. Gavin (eShores) 01706 753620 gavin.l@eshores.co.uk

Posted 5 years ago

“Third time I've booked a holiday with eShores and perfect service as usual. I wouldn't use anyone else. 10/10”

Helpful Report

Posted 5 years ago

“We had an off the peg trip to Budapest, Vienna and Prague. Kadie put the package together at a very reasonable price and it was delivered on time. Slight hitch with the Thomas Cook demise, but nothing insurmountable and everything was as planned during the trip. Impossible to criticise. I normally plan our/my trips - I will now refer to this company first.”

Helpful Report

Posted 5 years ago

“My travel consultant was Hanna. I found that nothing was too much bother and she stayed in contact with us through out the booking process. With the understanding that if we needed anything else or something changed just call. I felt very comfortable from the first phone call and we are now just waiting for our holiday. Thank you Hanna your an absolute star and a credit to your company.”

Helpful Report

Posted 5 years ago

“Brilliant, Hannah was a absolutely fantastic. Thank you”

Helpful Report

Posted 5 years ago

“I would highly recommend E shore (especially James!). I had spent months investigating and planning an island hopping holiday to Greece eventually deciding on Santorini, Milos, Naxos and Mykonos. The logistics of planning flights, ferries, accommodating and transfers in a foreign country was concerning me so I searched the web and found eShores. James was so helpful nothing was too much trouble - we talked through my plans and type of accommodation/holiday I was looking for and he sent through a suggested schedule. We made a few tweaks until we found, what I was hoping to be the perfect holiday. I wasn't disappointed....we had an amazing time with some great experiences - the Islands are so very different from each other and we had fun exploring! The hotels were lovely and all ideally located … my favourite in Santorini! (The accommodation in Naxos was a bit smaller than we would have liked but the staff were so lovely it made up for It!). There was only one hiccup with our transfers (when our Ferry was late arriving in Naxos there was no driver waiting for us). But we phoned the hotel and they sent someone out to get us within 10 mins. We had a fantastic time and I would especially like to thank James for helping me arrange it all.”

Helpful Report

Posted 5 years ago

“I would recommend eShores very highly. We have just returned from a multi-centre holiday in Greece ( Athens, Santorini, Crete). From first contact our consultant ( Helen) was absolutely excellent in terms of recommending schedules, changing options, changing dates, organising local logistics, providing all documentation - in fact , in every aspect of customer service and communication. The resulting holiday was excellent . The Thomas Cook demise also occurred during our time away - but ,again, eShores communication and support was outstanding. We were very grateful and extremely impressed .”

Helpful Report

Posted 5 years ago

“I found eShores online when looking for a honeymoon package, I enquired for more information and the customer service has been great! Mathew Woodward was the travel consultant that I was speaking to and I cannot thank him enough for his help, advice and patience throughout the time it took me and my partner to agree on our honeymoon itinerary! I would highly recommend eShores as the package looks incredible and was affordable for us. We cannot wait for our honeymoon next year! Thank you :)”

Helpful Report

Posted 5 years ago

“Just come back from a holiday to Budapest, Bratislava and Prague. The flights out and back and the train connections between the cities went like a dream and my wife and I were very impressed with the quality of the hotels. Altogether a very pleasant and worry free time. They are also for you while you are away. I left my phone in the taxi from the airport but Michelle rang the taxi company and got the phone back for me in no time. That sort of customer care deserves to be acknowledged.”

Helpful Report

Posted 5 years ago

“Emma was very professional and knowledgeable helping me plan my holiday to Bali. She contacted when she said she would on the Monday morning. I would highly recommend Emma. The company is only as good as the staff they employ.”

Helpful Report

Posted 5 years ago

“Andrea, great all as requested, great service”

Helpful Report

Posted 5 years ago

“Brilliant service! Highly recommended!”

Helpful Report

Posted 5 years ago

“Very helpful advisors who go the extra mile x”

Helpful Report

Posted 5 years ago

“When all else fails, then there is eshores.Got everything we wanted , thanks to Chris.Hope I wasn’t too demanding.”

Helpful Report

Posted 5 years ago

“Chris Eaves’s has been fab! No problem to small for him to help find us our holiday to Vietnam next February! We were back an fourth quite a few times before we got our adventure sorted :) not pushy with any aspect just very happy to get us sorted....he was very kind and caring every work place needs a Chris Eaves’s...thank you x”

Helpful Report

Posted 5 years ago

“Eshores (especially Andy) created a holiday for us that was flawless. We gave them some criteria and they produced an agenda that met all our requirements. I can't fault the destinations, hotels or excursions that they arranged as all of them far exceeded our expectations. Nothing was too much trouble as we finalised the details of our holiday with customer service excelling at every point. I did compare prices with another company and found Eshores to be the most economical as I believed they went that extra mile to get me the best deal. THANKYOU!”

Helpful Report

Posted 5 years ago

“Thanks so much Eshores for making our trip an amazing one! Lovely support from Andy - He booked a trip for us for our first time in Bali and we loved it! He sorted everything out including transfers, villa and hotel stay! Will definitely use Eshores in the future. Thanks again!”

Helpful Report

Posted 5 years ago

“I have dealt with Andrea for several years booking two holidays to various parts of Asia. The service I have received is second to none and that`s why I come back to eShores year after year. Nothing seems too much trouble and everything is arranged speedily with no mishaps along the way.”

Helpful Report

Posted 5 years ago

“We’ve just booked our holiday to Vietnam with eShores . Chris Eaves was our agent and I can recommend this guy. Happy to help you 𝐅ind and taylor make your holiday for you he couldn’t do enough....it took him a good 2 weeks “tooing and frowing”....and he got us there in the end.Perfect! Every company needs a Chris thank you very much for all your help!”

Helpful Report

Posted 5 years ago

“My eShores travel consultant (Emma McDonough) was more than helpful with our Greek Island hopping holiday for next year. She was very patient with us changing to the appropriate hotels with sea views and she was also very knowledgeable about all the necessary ferry transfers etc. - all-in-all a first class experience! - thanks again Emma!”

Helpful Report

Posted 5 years ago

eShores.co.uk is rated 4.9 based on 2,695 reviews