Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 10,658 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 10,658 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 24th February 2025

807

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service ,great product and quick delivery...cheers Rich.”

Helpful Report

Posted 1 year ago

“Item never arrived as there was missing info on the delivery note (house name) however The phone number and the remaining address was clearly displayed, yet the item could not be delivered nor was i contacted via phone. The reason I purchased from you was because you offered next day delivery and the item was ordered on a Wednesday. After confusion was clarified it turned out that now shipping could not be arranged until the Monday. Whos fault was it? Who knows but i think a little more communication could have resolved this issue within the allotted time frame to get the delivery back to me by the fri as i required. Email wasnt sent out to me until the end of working day on Thursday, stating there was missing info and by the time you had seen my reply on fri morning DPD had already done half their delivery round meaning my parcel was left once again in the depot.”

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Posted 1 year ago

Hi Tomos, We are very sorry that your parcel never arrived with you, however, DPD were unable to locate your address when they attempted to deliver your parcel as the house name was missing from your order. As per their protocol, the parcel was then returned to the depot and we were notified. We sent you an email requesting your address as soon as we heard from them and we received your response the following morning, however, they are not able to offer the same day delivery as the parcel needed to be relabelled. We also are unable to offer collection from DPD depots as that is not something DPD allows us to do. Due to the weekend, the next available delivery slot was Monday, which you declined so your order was refunded promptly. Once again we apologise for the inconvenience caused, however we were unable to get your parcel to you any faster. Kind Regards, Beckii

Posted 1 year ago

“Speedy delivery, packaged well and easy checkout!”

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Posted 1 year ago

“What a find! Great products at competitive prices, delivered fast!”

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Posted 1 year ago

“Always great service and quick delivery. Products always as described!”

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Posted 1 year ago

“Excellent! Great products! Can highly recommend… Ordered a few things of this website now, fast delivery, great customer service too! Will now be my go to for all my water sports equipment… Thank you 😊”

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Posted 1 year ago

“Brilliant service. Super fast delivery to the Highlands of Scotland (very rare to get that) and very easy returns process for a sizing issue. Got the perfect fit second time round. Definitely use them again.”

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Posted 1 year ago

“Great service and easy to return. The Amazon of water sports !”

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Posted 1 year ago

“First purchase with Escape Ws, but impressed with service, good quick delivery, great products, at a decent price, what’s not to like, yes, I’ll be back soon for my next purchase. And will of course be recommending to friends, in fact, already have.”

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Posted 1 year ago

“Good Kit Good Communication Good Service Quick Delivery Will come again!!!”

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Posted 1 year ago

“Great service, thanks!”

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Posted 1 year ago

“Ordered two life vests. Great condition and fitted perfectly. Fast delivery as per website. Highly recommend.”

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Posted 1 year ago

“Best price on the net, once discount code added. Prompt delivery.”

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Posted 1 year ago

“Fantastic! Ordered at 6pm and arrived the very next morning. Five stars.”

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Posted 1 year ago

“We needed a baby life jacket and Escape Watersports had a good choice at very affordable prices. It arrived well packaged in good time.”

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Posted 1 year ago

“Fantastic service. I received my order the very next day. A stunning wetsuit which is so comfortable to get into! At 68 years old this makes such a difference and will allow me to use my SUP all year round. Thank you”

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Posted 1 year ago

“Fast delivery, well packaged, what more do you need.”

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Posted 1 year ago

“Always very reliable and speedy service from Escape Watersports. Package arrived within 2 days and was unfortunately too small but was able to easily return this and order the bigger size which arrived quickly also.”

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Posted 1 year ago

“Brilliant company to deal with. I placed 2 orders recently, both deliveries were in record time and the goods were spot on. Prices were the best I could find on the net, and I do check around before I buy. Reached out to say thanks for the great service, and this was well received by Beckii. So thanks again to her. Looking forward to ordering more stuff. Wouldn't shop anywhere else now for my paddling gear!”

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Posted 1 year ago

“Excellent service, item was delivered when it said it would be. Packed well with no damage.”

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Posted 1 year ago

Escape Watersports is rated 4.9 based on 10,658 reviews