Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 10,662 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 10,662 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 24th February 2025

807

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered kayaking equipment for son. Everything arrived early, well wrapped and excellent quality. Great communication.”

Helpful Report

Posted 2 years ago

“Excellent pre purchase support and our son is extremely pleased with the Palm Bora dry suit tried out white water kayaking in sub zero temperatures!”

Helpful Report

Posted 2 years ago

“Needed for a present. Wetsuit was dispatched quickly and arrived on time. Good customer service.”

Helpful Report

Posted 2 years ago

“Great no hassle service defo use Escape Watersport again 10/10”

Helpful Report

Posted 2 years ago

“Excellent value for money, first class service.”

Helpful Report

Posted 2 years ago

“Never had a bad experience with Escape Watersports. Got what I need and delivers quickly.”

Helpful Report

Posted 2 years ago

“Can't really write a review on how you've done. As of the 18th December 2022, I still haven't received my goods that I ordered on the 29th November 2022 via 48hr tracked postage due to the postal strikes.... Maybe it's time to change your despatch company to someone more reliable...?”

Helpful Report

Posted 2 years ago

Hi Christopher, Thank you for leaving a review, we are very sorry to hear you have not received your parcel, however, this is the first contact we have had from you. We can confirm your parcel has been dispatched and collected by Royal Mail, however, due to their intermittent strike action and the additional load caused by seasonal shopping, as well as the cold weather, they are experiencing severe delays in processing parcels. We are as frustrated as you by this, but our efforts to find another courier who can handle our amount of parcels have been unsuccessful. So we do apologise if your delivery has been delayed, but we would really appreciate your patience while we do everything possible to get through this very challenging time. Once again are very sorry for the inconvenience caused, please allow additional time for your tracking details to update and for your order to arrive. Kind Regards, Beckii

Posted 2 years ago

“Product has not been delivered . No update on progress .”

Helpful Report

Posted 2 years ago

Hi Anne, Thank you for getting in touch. We can confirm your parcel has been dispatched and collected by Royal Mail, however, due to their intermittent strike action and the additional load caused by Christmas shopping, as well as the cold weather, they are experiencing severe delays in processing parcels. We are as frustrated as you by this, but our efforts to find another courier who can handle our amount of parcels have been unsuccessful. So we do apologise if your delivery has been delayed, but we would really appreciate your patience while we do everything possible to get through this very challenging time. Once again are very sorry for the inconvenience caused, please allow additional time for your tracking details to update and for your order to arrive. Kind Regards, Beckii

Posted 2 years ago

“Exceptional service, great product, not yet used the kayak in anger, but have assembled it, one or two minor hiccups with the instructions, but as usual you tube helped clarify. Cannot wait to get onto the water”

Helpful Report

Posted 2 years ago

“I have not received my order because it was posted and has not arrived. How do I get a refund?”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to see your parcel has not arrived yet, I can see from your tracking it is out for delivery today and should be with you soon. We apologise, but due to the strikes, and additional loads from Christmas Royal Mail have experienced some delays with parcels. Once again, we apologise for the inconvenience caused, but please be assured your parcel is on its way to you. Kind Regards, Beckii

Posted 2 years ago

“Arrived on time in good condition as described”

Helpful Report

Posted 2 years ago

“Quick and easy and tracked delivery so I knew when to expect it”

Helpful Report

Posted 2 years ago

“Ticketyboo! All good with excellent product and efficient and helpful service.”

Helpful Report

Posted 2 years ago

“Great customer service and quality products delivered as usual.”

Helpful Report

Posted 2 years ago

“Received goods sooner than I expected considering postal strikes,looks and feels excellent quality.It's a Xmas gift for my daughter so not used yet.”

Helpful Report

Posted 2 years ago

“The product was good but delivery time was around a week longer than advertised”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review, we are sorry to hear you were not happy with the delivery. I can see your order was sent via Royal Mail 48 which is usually a 1-5 day service, however, due to the strikes this did take longer. We are as frustrated as you by this, but our efforts to find another courier who can handle our amount of parcels have been unsuccessful. So we do apologise that your delivery was delayed, but we really appreciate your patience while we do everything possible to get through this very challenging time. Once again are very sorry for the inconvenience caused. Kind Regards, Beckii

Posted 2 years ago

“Ordered my item 15 days ago and it hasn't arrived yet !!”

Helpful Report

Posted 2 years ago

Hi Gary, We are very sorry to see your parcel has not arrived yet, I can see from your tracking that your delivery was attempted but your address was inaccessible, Royal Mail are currently waiting for you to update them on how to proceed. This can be done via your tracking link. Once again, we apologise for the inconvenience caused, but please be assured your parcel is on its way to you. Kind Regards, Beckii

Posted 2 years ago

“Good service,best quality”

Helpful Report

Posted 2 years ago

“Easy to order item, delivered on time, Happy customer would use this company again.”

Helpful Report

Posted 2 years ago

“Having purchased a dry suit that did not fit. I have been thoroughly impressed by Escape Watersports levels of service. Initial order arrived very quickly and the return was also processed very quickly. I will definitely use them again. Thanks”

Helpful Report

Posted 2 years ago

Escape Watersports is rated 4.9 based on 10,662 reviews