Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 10,649 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 10,649 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 24th February 2025

807

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered typoon light under suit not a good fit returned to escape waterworks They provide return postage service through Royal mail so no postage costs really easy!! 😀very happy ♡ couldn't find a better service very impressive company 👏 😀”

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Posted 9 months ago

“I have been into the shop once and due to distance order on line. Escape is always efficient. They are one of my favourite online kayak gear shops.”

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Posted 9 months ago

“Very happy and super quickndelivery.”

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Posted 9 months ago

“Perfect and very speedy service from Escape Waterports.”

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Posted 9 months ago

“Excellent service as always, great deals delivered the next working days!”

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Posted 9 months ago

“Fantastic!”

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Posted 9 months ago

“Robust replacment 9" SUP fin. Stiffer than the one that came with the board.”

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Posted 9 months ago

“Superb product, superb price, very easy to order, BUT - Escape really need to address and enhance their customer service skills when it comes to the delivery partner who they select to work with being extremely poor. You can’t take someone’s money and turn your back once the delivery partner has the item. It’s painful for a loyal customer to hear Escape blame a delivery partner and then not find me the customer a solution. I needed this item for a Paddle UK course, what was the topic of conversation on the course? How Escape let me down and poor customer service. Invest in a phone line some your customers can speak to a real person. Would I order again based on this experience, I’m afraid no. Had the customer service been better and item delivered (Royal Mail saying they attempted when they didn’t) doesn’t count.”

Helpful Report

Posted 9 months ago

Hi Dan, Thank you for taking the time to leave a review. We are sorry to hear you are not happy with our delivery service, however, Royal Mail attempted to deliver your parcel and when this was not successful they took it to your local Royal Mail office for you to collect. Unfortunately, once your parcel is with your local office for collection, we are unable to rearrange a delivery. This is standard practice within Royal Mail and we apologise if this caused you any inconvenience, but we can see your parcel was delivered and collected within the 5 working day delivery timeframe you selected at the checkout. Regarding our customer service, I can see your messages came through on the weekend and our team replied to you first thing Monday morning and kept in touch until your order was collected and your tracking updated. We can confirm we do not have any robots or automated lines of communication and you have spoken to a real team member each time. Once again, we apologise for the inconvenience caused and we will take your feedback on board. Kind Regards, Beckii

Posted 9 months ago

“Excellent service. Quality products dispatched quickly and great value too.”

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Posted 9 months ago

“Very pleased with purchase, I'm big chested and wanted something light, comfortable But did the job it was designed for. Delivery date as promised.”

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Posted 9 months ago

“Fantastic communication, very quick delivery times, great range of products. Would definitely recommend.”

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Posted 9 months ago

“First time trying this brand and im in love with the wetsuit when I tried it out when i went out on my Paddle board”

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Posted 9 months ago

“Fantastic service every time. Quick delivery too.”

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Posted 9 months ago

“Great company to buy from excellent returns process. Great value for money excellent quality. Will definitely purchase from them again in the future”

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Posted 9 months ago

“Item arrived promptly, no problem at all, would order from here again.”

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Posted 9 months ago

“Great price, quick delivery and straightforward website. My only issue was too many choices!”

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Posted 9 months ago

“I ordered a c-skins rewired wetsuit. Delivery was prompt. Sizing guide on the website was super useful so I didn't have to return the suit. If I did have to return it they provide free returns which is always a winner in my books ! Would definitely recommend and will use these guys in future.”

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Posted 9 months ago

“Purchased a for my grandson so he can join me on the water when I'm out. Found exactly what I was looking for and very reasonably priced. Its not the first time I have used Escape and I'm sure it wont be the last”

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Posted 9 months ago

“Products arrived on time as described. Used before.”

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Posted 9 months ago

“Ordered 2 life jackets to try. Both arrived promptly and were as described. I chose to keep one and returned the other. Whole process was quick and straightforward. Very pleased with the price too. Excellent goods, ordering and returns easy. Thank you”

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Posted 9 months ago

Escape Watersports is rated 4.9 based on 10,649 reviews