Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 10,663 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 10,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 24th February 2025

807

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website and easy transaction. Good value,good communication, quality product and quick delivery!”

Helpful Report

Posted 2 years ago

“You have always been my go to provider of kayaking equipment but as of this latest transaction i am highly concerned and dissatisfied and will no longer be recommending you. You used to have a phone number customers could use to contact you with questions regarding a product. Now it's impossible to speak to anyone. Email communications are neither rapid nor appropriate to resolve more complex queries. Requesting a phone back doesn't work.”

Helpful Report

Posted 2 years ago

Hi Carolyn, Thank you for the review, we are very sorry to hear you are not happy with our service. I can see you emailed at 23:44 23/08/22 and we replied to you at 10:48 the following morning, I can see my colleague has also been replying to another email chain you have sent. We are sorry if you have not received these, however they may have ended up in your junk folder. We did also try phoning yesterday and had no answer, but are happy to call you back today if you wish? Our Live Chat is also open if you would like immediate assistance during office hours. Kind Regards, Beckii

Posted 2 years ago

“Extremely efficient service, great quality kit. Dispatched same day and delivered the next.”

Helpful Report

Posted 2 years ago

“Thanks Escape Watersports. Appreciated the personal touch with the phone call and the advice for a complete novice to paddle boards. 👍”

Helpful Report

Posted 2 years ago

“What a top notch company to buy from. Excellent products with exceptional service and delivery and all at reasonable prices a real gem for sporting activities to find these days. Keep up up the great service.”

Helpful Report

Posted 2 years ago

“I bought an air deck inflatable dinghy, at a very competitive price using a voucher code, which I am extremely happy with. I ordered on Friday, was advised delivery would be Monday but in fact was delivered on the Saturday and was inflated and in use on the Sunday afternoon. Excellent service, thank you!”

Escape Watersports 5 star review on 27th August 2022

Helpful Report

Posted 2 years ago

“Product (life jacket) great, professional, no issues & good price”

Helpful Report

Posted 2 years ago

“I bought an inflatable dinghy from Escape Watersports and found out after a few days that it had a small problem. I contacted the company and the staff responded immediately and arranged to rectify the problem. Within 48 hours everything was sorted out and the issue was fully resolved. What more could you ask? I have been very impressed and would recommend Escape Watersports to anyone.”

Helpful Report

Posted 2 years ago

“Easy to use website, super fast delivery and great packaging. Will use again in the future.”

Helpful Report

Posted 2 years ago

“Excellent product and service(had to use the bilge pump a lot)”

Helpful Report

Posted 2 years ago

“I bought a kayak trolley. A fair price and fast delivery. No issue at all. Would recommend and use again.”

Helpful Report

Posted 2 years ago

“My first visit/purchase since they have gone online only. I have bought a lot of kayaking stuff from there over the years and one big plus was the advice from the very knowledgeable staff. The same great staff are there but now they just open the door and hand you a box! I will not purchase anything from there again, why would I? If it's cheaper on Amazon etc, their USP for me has gone. I also will not be able to recommend Escape to newcomers to water sports as I did in the past, a lot of people go there not really knowing what they need and the team there were great for guiding them in the right direction. And possibly upselling them but again this will no longer happen. Sad times.”

Helpful Report

Posted 2 years ago

Hi Nick, We are very sorry to hear you are not happy with the service we are currently offering, we totally agree with you regarding in-store sales and advice. Although we don't have a reopening date just yet, we are currently doing trials with our new system to find out how to make it work for our customers so we can reopen in the future. If you do want to make a purchase in-store please get in touch if you would like to be part of the trials. We look forward to seeing you in the future. Kind Regards, Beckii

Posted 2 years ago

“Great communication, really quick dispatch and delivery as well.”

Helpful Report

Posted 2 years ago

“Amazing company to deal with, polite and knowledgeable with advice on boards and equipment. Good prices and a quick turn around on delivery. Going to be using them again very soon. 10/10”

Escape Watersports 5 star review on 25th August 2022

Helpful Report

Posted 2 years ago

“Great service, Alder zipped wetsuit boots are 2nd pair as great quality, fit and price. Have used this company before, and would definitely use them again and recommend them to others”

Helpful Report

Posted 2 years ago

“Competitively priced with a very efficient delivery system. Easy to order online and received goods next day”

Helpful Report

Posted 2 years ago

“Great value and service”

Helpful Report

Posted 2 years ago

“Great staff with plenty of knowledge on my purchase before ordering, love my new kayak, thanks Escape Watersports.”

Escape Watersports 5 star review on 24th August 2022

Helpful Report

Posted 2 years ago

“Very good wetsuit delivered in a fast time scale considering I'm in NI. Will def use this company again”

Helpful Report

Posted 2 years ago

“Purchased a women's rash vest at a good price, it was delivered in good time and I was happy with the quality. A good service.”

Helpful Report

Posted 2 years ago

Escape Watersports is rated 4.9 based on 10,663 reviews