Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.73

4.7 Rating 3,926 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 3,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

Write Your review

Tell us how Ergonomic Designs Bathrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ergonomic Designs Bathrooms 1 star review on 25th January 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only discovered Ergonomic Designs in January this year when I was having difficulty with my regular suppliers. The website is very good, not least the details of when delivery is likely to occur, which is crucial at present when so many products are difficult to source. All products arrived by the date specified and were in perfect condition. the range of products is good and I would not hesitate to order from Ergonomics again. good company.”

Helpful Report

Posted 3 years ago

“This is the shorter version of my review… If you looking for a good product then "avoid" buying this specific “TrayMate” tray as we have had bad experience after installation. The manufacturer response received on feedback was out of date on letter head 2020 after the issue was reported.. Also the Tray is “NOT2 life time guarantee as advertised as in manufactures response given to me confirms that it only gives 50yrs. The tray thickness is 25mm on outer side which goes to 10mm to centre resin. The tray is made from Resin which the Manufacturer could not even provide a good response or defend on the product manufactured and sold. Our Builder who has 14yrs experience in the trade of Bathroom and Kitchen fitting is well known locally for his workmanship and I was told the tray was not installed properly. The tray laid on 6mm Cement board resting on "2in by 4in" wood frame was not sufficient enough and should have used the plastic legs for support (seriously... don’t work for DIY store, will get people laughing at comments such as this). Delivery for the product was on time but customer service from one of the staff was "nonexistence" as not having a clue from the photo provided by me to them cannot tell the difference between statement "5 thin strips of wood" (their response) to 2"4" wood used (absolutely no idea in sizes and being a KEYBOARD WORRIER). Also I got told to go and have a look at the manufacturer’s instructions, but I brought the product form Ergonomic so why wouldn’t I contact them first. When re-checked the instructions on the Ergonomics website it was highlighted that their own website was not showing full instruction (page 2 missing). There’s also spelling mistake of (desperately instead of separately spelt). Poor, lack of description and information which is out of date on website. This went on for a week on exchange of emails (I give them 10 out of 10 for consistence response for the emails, must of wasted company money for the time spent telling me what I should do and where I should go to get additional information). I Got offered cost price tray either same one or similar one, where I responded to state I was already in progress of buying another one due to lack of support and “Blame Game” (should of offered the insensitive prior to calling a builder inexperience and wasting everyone’s else’s time. Ordered the tray from another supplier which cost me £68 “no delivery” charges but I paid £113 + delivery from Ergonomic and hassle on top of it. Received new tray and sat on the same “bed” frame of 2” 4” inch wood with 6mm Cement board and “wala” no issue.. and same “resin” material….. I paid for another tray as I would need to get one anyway, but Ergonomics has lost a customer and maybe more as word of mouth on product brought soon travels to others and the builder will not recommend this now as he was also blamed.”

Helpful Report

Posted 3 years ago

“Oh my goodness..I wish every company would be like you! Amazing and highly recommended, great choice , super communication, fab value and amazing delivery (fast, no contact absolutely awesome)Special thanks to Lynn for her wonderful customer service. 10 Star plus !! Thank you for being perfect, couldn’t be happier.”

Helpful Report

Posted 3 years ago

“Really good service. The order did arrive wrong, but they rectified the error within 48 hours with no fuss.”

Helpful Report

Posted 3 years ago

“Exactly what I needed and came earlier then expected”

Helpful Report

Posted 3 years ago

“..........”

Helpful Report

Posted 3 years ago

“No problem”

Helpful Report

Posted 3 years ago

“Excellent service. Was kept informed daily regarding delivery. Shower door/screen is top quality. Would highly recommend your product and service.”

Helpful Report

Posted 3 years ago

“Good product good service”

Helpful Report

Posted 3 years ago

“Really pleased with quality of shower cubicle purchased. Price was good and delivery prompt.communication good .thanks.would not hesitate to buy from you again.”

Helpful Report

Posted 3 years ago

“Great customer service, delivery was really quick, excellent quality brands tap range. ***Would recommend ***”

Helpful Report

Posted 3 years ago

“Fast delivery and easy to use website.”

Helpful Report

Posted 3 years ago

“Great service and the products we ordered are all aa described.”

Helpful Report

Posted 3 years ago

“Good Seller, issues regarding returns,resolved with customer services team”

Helpful Report

Posted 3 years ago

“Ordered product which was delivered promptly.”

Helpful Report

Posted 3 years ago

“Very prompt service and will use again, also very competitive prices”

Helpful Report

Posted 3 years ago

“Very efficient and good communication, my only complaint would be we needed to return and re purchase which couldn’t be done on the same day hence a large postage fee.”

Helpful Report

Posted 3 years ago

“I have bought two items from Ergonomic Designs in the past few months - a shower and a toilet pan. The customer service was excellent throughout and I absolutely love the new toilet pan. I bought this to replace a pan that I'd bought from a different company and I never knew that it was possible to get so excited about a toilet flushing!! I absolutely love my new pan. It works brilliantly, and looks very elegant and stylish. I ordered on Monday and it arrived on Thursday! I really couldn't ask for more and would give more than five stars if I could!”

Helpful Report

Posted 3 years ago

“Managed to supply the shower head we required. Other suppliers did not have it in stock”

Helpful Report

Posted 3 years ago

“Communication was spot on”

Helpful Report

Posted 3 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 3,926 reviews