Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.73

4.7 Rating 3,927 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 3,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 1 star review on 25th January 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had an excellent response all the way through the purchase we recently made from Ergonomic Designs. Their website works very well for tracking order progress and delivery was even sooner than anticipated. Their purchase process is clear and unambiguous.”

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Posted 4 years ago

“the website was easy to navigate and had a good selection of choices. Communication and delivery were excellent.”

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Posted 4 years ago

“Easy to order and quick delivery!”

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Posted 4 years ago

“Excellent customer service, used live chat a couple of times, very helpful and efficient. Item delivered on the date given.”

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Posted 4 years ago

“I got the order wrong and they sorted it out and did a credit and sent out the correct shower, top team.”

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Posted 4 years ago

“Nice products at a good price, very fast delivery and responsive customer service. I would use them again.”

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Posted 4 years ago

“Product arrived fairly quickly”

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Posted 4 years ago

“Very positive experience purchasing from EDesigns. Being an international buyer, I was at a loss but they helped me in every possible way. Product was spot on. Thank you again!”

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Posted 4 years ago

“Very quick delivery and friendly driver. Well packaged. Good quality products”

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Posted 4 years ago

“Thank you. This non return valve was perfect for our shower.”

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Posted 4 years ago

“Everything went smoothly from start to finish. Ordered one day delivered almost the next. Product great quality at a great price. No hitches at all. Highly recommend”

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Posted 4 years ago

“It’s been a disaster so far. No sign of my order nearly 10 days after ordering. Just an email trail trying to find the merchandise - going backwards and forwards.”

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Posted 4 years ago

HI Eske, please accept our apologies your order did not arrive. As you are aware the TNT delivery driver delivered it on the 8th Sept at 10:29 which was the day after you placed your order. However, you notifed us that he had not delivered it to your property and that you had not received it. We opened a case with TNT and have arranged for a replacement to be sent out to you

Posted 4 years ago

“A great product at the best price with fast delivery too.”

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Posted 4 years ago

“Delivered as promised , competitive prices. Can’t fault them.”

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Posted 4 years ago

“brill delivery fast as in next day good guy delivering offed help but was declined”

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Posted 4 years ago

“I made a mistake when ordering and didn't realise until I had unpacked the shower tray. It was the wrong size and although it was my mistake and it had been repackaged as well as possible it didn't look great. Ergonomic Designs spoke with the manufacturer who agreed to take it back and waive the transport and re-stocking fee. They also gave me a full refund. I would certainly use them again.”

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Posted 4 years ago

“Great website recommended by a plumbing friend with competitive prices - we found the whole experience very good with clear communication”

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Posted 4 years ago

“Brilliant service, excellent communication. Would use them again.”

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Posted 4 years ago

“Quick delivery, good communication, great prices, amazing beautiful product.”

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Posted 4 years ago

“From browsing for the product to taking delivery its been an excellent service. I suspect the shower enclosure we've ordered isn't a commonly stocked brand, we could only find half a dozen sites listing it, none of which were "well known names" - all the other sites had a real mix of reviews, with too many negative ones for us to feel comfortable ordering with. Ergonomic designs were the second cheapest (not by far either), but their reviews (even with the occasional poor one) were much better. The other sites poor reviews all related to delivery issues and no customer service. So, we took a punt and placed our order with Ergonomic designs and kept our fingers crossed. We immediately got an order confirmation with all the relevant details. 48 hours before delivery we got a dispatch email - however since ordering, an hospital appointment came up, typically on the date of expected delivery. We spoke to a guy on the live chat customer service, he liaised with the delivery firm and got it rebooked for a later date that was suitable, free of charge. The morning of delivery, we got a text advising us of our time slot (only slight gripe, it was between 9 and 1. No big deal, but it's becoming more common to be given more precise slots now so maybe moving forward that could be looked at? Or maybe even a live tracking service?). The van turned up, driver was really pleasent I offered to give him a lift with the items, and noticed in the back of his wagon, everything was neatly stacked, and everything strapped in place - it looked like the van could tip over and everything would remain in place! The two large boxes appeared in great condition. Overall, very impressed with the ease of the site. The price was very reasonable. The live chat agents were really helpful. And delivery was spot on. So from my experience so far I would be happy to use again and recommend to others.”

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Posted 4 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 3,927 reviews