Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 3,914 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 3,914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Checked in stock, all in stock, paid £44 for delivered day and then told very delayed - apparently because the supplier hadn’t processed the order and Ergonomic Designs took days to realise it hadn’t been processed. So neither in stock nor on it to solve the problem and so far not refunding delivery cost either, plus all the hassle of not having the products. Total rubbish.”

Helpful Report

Posted 2 years ago

Hi, i am sorry this did not quite meet your estimated delivery date, the goods were in stock as advised however they had to come to us from the distributor for grouped delivery. These were sent as quickly as possible to yourself once here. I so apologise it has not been perfect on this occasion. Kind regards Ergonomic Designs

Posted 2 years ago

“Good stuff. 3 out of my 4 parts came on time and they arranged for the missing 4 th bit within a couple of hours, impressive, and good quality ceramic toilet. Thanks”

Helpful Report

Posted 2 years ago

Hi Olivia, I am sorry the order was not complete when it arrived, i am glad we managed to resolve this for you nice and quickly and you have still taken the time to leave us a lovely review, thank you for this. Kind Regards Ergonomic Designs

Posted 2 years ago

“Great product, great delivery very quick ordered on a Friday received on a Monday Excellent Company will use again”

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Posted 2 years ago

Hi Chris, I am so pleased your item got to you nice and quickly. If you do need anything in the future let us know. Kind regards Ergonomic Designs

Posted 2 years ago

“I ordered a soft closing toilet lid. The process was straight forward and easy. The product came within a matter of days and I was kept informed throughout..”

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Posted 2 years ago

Hi Jim, Thank you for taking the time to leave us a nice review. I am pleased you found the process simple and quick. kind regards Ergonomic Designs

Posted 2 years ago

“We had a small problem with the cistern lid, I hadn't checked it on delivery as we were ask to do. One week later on installation we opened the packaging and found a small chip. After emailing Ergonomics and sending photos two days later a delivery can brought us the new perfect cistern lid. We found the service excellent and the price was so much cheaper than any other same model and make that I had been looking at. Brilliant service altogether.Thank you. Pauline Hull.”

Helpful Report

Posted 2 years ago

Hi Pauline, Thank you so much for your review. I am really sorry this was damaged when you opened the package. I am so happy on this occasion we were able to arrange a replacement for you and its all sorted, we will be more than happy to help again in the future if you need us. Kind regards Ergonomic Designs

Posted 2 years ago

“Great easy service and best prices”

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Posted 2 years ago

Hi Alan, Thank you for your feedback I am glad you were happy with the service offered, we our best to keep our prices as low as possible in this climate. Kind regards Ergonomic Designs

Posted 2 years ago

“Helped me out over the phone with some very specific details about my bath choice. Sorted very quickly. Best price on the Web for the bath I ordered. Super fast delivery 👌🏻. Thanks”

Helpful Report

Posted 2 years ago

Hi, Thank you for your lovely feedback, our sales team will always be happy to help answer any queries you have prior to placing your order. I am so happy you have enjoyed your experience with us. kind regards Ergonomic Designs

Posted 2 years ago

“On time and as described”

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Posted 2 years ago

Hi Clive, Thank you for leaving your positive feed back, thank you for placing your order with us and I hope your pleased with your items. Kind regards Ergonomic Designs

Posted 2 years ago

“My purchase was delivered within a few days.”

Helpful Report

Posted 2 years ago

Hi Anthony, I am pleased you got your order nice and quickly, we aim to get everything delivered asap unless requested otherwise. Thank you for leaving us a positive review and let us know if we can help in the future. Kind regards Ergonomic Designs

Posted 2 years ago

“Service was fantastic”

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Posted 2 years ago

Hi Paul, Thank you for your lovely feedback, happy to help if you need anything further. kind regards Ergonomic Designs

Posted 2 years ago

“Excellent!”

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Posted 2 years ago

Hi, thank you for your review :) kind regards Ergonomic Designs

Posted 2 years ago

“Please do not give your money to this company, if anything goes wrong you will have such a stressful experience with them. I had a bath delivered with a cracked plug hole and they won't refund my money, I'm now left with a £600 broken bath before Christmas. They have no customer carline service to speak to anyone over the phone. Everything has to be done via email which is convenient for them with not having to deal with complaints in any honest reputable way. Please don't get stung by this terrible company I'm out of pocket and stressed.”

Helpful Report

Posted 2 years ago

Hi, I am sorry yourself and your friends that have not purchased from us feel the need to leave these reviews everywhere however this is unjustified. You initially placed two separate orders which we did combine for yourself and refunded the second delivery charge to save you paying twice for this, the orders then came out and were delivered correctly and on time within the ETA offered. The bath was delivered to yourself on the 6th October and signed for in good condition. You then have 48 hours to notify us of any damage, this can be extended slightly within reason if the damage is reported quickly. The chip in the enamel of your bath is a significant chip in the base of the bath that would have been immediately obvious upon an initial inspection when received. The bath has then been in your care for 5 weeks before any notification of damage, sadly this is why no refund can be offered on the bath. As advised an enamel repair kit would successfully resolve this issue. We have a dedicated customer care team who deal with all our after sales via live chat and email and all issues dealt with effectively and quickly this way, as most after care issues will require images etc this is the best way to handle this and frees up queue times on the phone and a phone call will not change how we handle our aftersales. We will always do our best for our customers and resolve issues as quickly and amicably as possible with many of our customers praising our level of service. We are a small team who take a personal interest in every customer we deal with. After speaking with yourself it was quite clear the request for a phone call was to enable you to shout and offer abuse and threats to try and force a refund this way, unfortunately this approach does not change the fact that a refund cannot be offered. Making personal comments about individuals doing their jobs is also unnecessary. We have offered a cost price replacement but advised an enamel repair kit will resolve the problem you have. I am sorry we have not been able to meet your expectations on this occasion however we have done everything we can to help you. Kind regards Ergonomic Designs

Posted 2 years ago

“have dealt with the company on several occasions and have been impressed with the service i have received keep up the good work Andy. (Amac Plumbing.)”

Helpful Report

Posted 2 years ago

thank you so much for taking the time to leave us a lovely review, do let us know if you need anything in the future. kind regards Ergonomic Designs

Posted 2 years ago

“Worst customer service I have ever experienced! Everything through email as they don’t want to talk on the phone first and last time I will order anything from this company. Ordered two tile backer kits turned out I needed 12mm not 6mm weeks of slow responses asked to get just the boards swapped out NO the system would not let them do it. I now have to send the complete kits back at a cost of £45 and reorder with another delivery cost of £45 I don’t think so, waste of money on top of this my bathroom install will now be delayed by two months because of how slow and painful the customer service is, not a very responsible company when it comes to the environment doing it this way, safe to say I will be taking my business elsewhere. The fact I have to give 1 star is also outrageous. Please don’t reply you are sorry etc etc as you don’t mean it.”

Helpful Report

Posted 2 years ago

hello, All of our customer service is done online as this cuts down queue times on the phone and more often than not images etc will be required for any aftersales enquiry. I have had a look through all the emails and can see the longest you have waited for a reply is over the weekend when we are closed. We pride ourselves on our customer service and i can see my colleagues responses to yourself have been quick and helpful and have done their best to resolve your issues. I can see you have first complained to be missing a part, this was not a part included in the set purchased, you believed we had advised this prior to purchase however we have no calls from either number you provided and the number you have advised you called seems to be for uk bathroom store, of course we cannot comment on what they have or have not advised you on what they are selling but what you have received from us was delivered correctly. You have then realised you have purchased the wrong item for your needs and have requested to return the items, despite this being outside of the returns period this has been agreed and you have asked us to arrange collection of the goods at the £45 quoted, of course you do not have to have the items collected if you can find a suitable courier to get them returned undamaged for less you are more than welcome to do this. Sadly carriage is always chargeable and the courier does charge us both for returns carriage and delivery which is why you do have to pay for carriage both ways, although it is completely up to you if you wish to purchase the alternative kit from ourselves the return will be processed either way. We have then done our best to accommodate a collection date to suit yourself which has been arranged for tomorrow. It is quite normal practice for a return to be arranged and a new order placed if different items are required, funds cannot be transferred between different orders unfortunately. I understand you are frustrated to have an item that you can't use and that information from another company may have been incorrect however we have made no error and I can see the customer service we have offered has not been poor. kind regards Ergonomic Designs

Posted 2 years ago

“Top company that sells great products 👌”

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Posted 2 years ago

thank you for the lovely review. kind regards Ergonomic Designs

Posted 2 years ago

“Prompt delivery of service excellent price and quality.”

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Posted 2 years ago

thank you for the lovely review. Kind regards Ergonomic Designs

Posted 2 years ago

“For tradesman avoid used to be good company don't know whats happened to them but there set up for online ordering charges you for delivery after u spend 1k with them. Ill be sourcing my bathroom equipment elsewhere form now on. Not going to go into other issues I had as a bathroom fitter gd luck.”

Helpful Report

Posted 2 years ago

Hi, Apologies you have been disappointed on this occasion, we have not changed our online ordering system at all and I can see on all your previous orders you have paid a delivery charge, unfortunately we do have to charge this as the couriers charge us but we do only pass on what we are charged. I cannot see we have had any contact from yourself in regards to any issues with the items you have received, please do let us know if you have issues and we will happily get this sorted. kind regards Ergonomic Designs

Posted 2 years ago

“Good price; quick dispatch; well-packaged item; all very good!”

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Posted 2 years ago

thank you for the lovely review. Kind regards Ergonomic Designs

Posted 2 years ago

“Got all the bits for my down stairs loo. Everything arrived within 2 days. Some bits came 3 days sooner than planned, which was great. Everything came undamaged and boxed up lovely. Really helpful, competitive price on all products purchased and delivery really quick!”

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Posted 2 years ago

thank you for taking the time to leave such a lovely review. If we can help in the future do let us know. Kind regards Ergonomic Designs

Posted 2 years ago

“Very easy to order, speedy communication and delivery. The shower screen and door purchased is of excellent quality.”

Ergonomic Designs Bathrooms 5 star review on 2nd November 2022

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Posted 2 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 3,914 reviews