Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.73

4.7 Rating 3,960 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 3,960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 8th February 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and service. Delivered when planned.”

Helpful Report

Posted 5 months ago

“They have refused to accept a return as box was opened despite their returns policy not being clear that boxes cannot be opened .They say that goods need to be returned to the manufacturer for reselling but this is not made clear on their website. I would avoid using this company as they seem to do everything possible to not make a refund to a customer.”

Helpful Report

Posted 5 months ago

Hi, thank you for your review, i am sorry you feel it was unclear however our returns policy is very standard and does detail items must be resellable. As you are aware we will have no hesitation in accepting returns of goods in a resellable condition, as we have accepted and refunded one of the two items you purchased. The second item could not be accepted as the packaging had been destroyed and therefore would not be accepted as new by another customer. There are also very clear labels on the products that you purchased warning you to fully check they are suitable for your install prior to opening as they cannot be returned once this has happened. I am sorry your have been left disappointed but again your very aware that we do not try and avoid returns by the full refund you have received on 1 of the quantity of two of these you purchased. kind regards Ergonomic Designs

Posted 5 months ago

“Great item, great next day service, do exactly what they say they do!!! 👍”

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Posted 5 months ago

“Excellent service and communication.. Would certainly buy from Ergonomic Designs again.”

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Posted 5 months ago

“Had someone waiting in 7am till 1pm and got a phone call after 1pm saying it won't be delivered.”

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Posted 5 months ago

Hi, Thank you for your review, I have looked into this and the manufacturer advised they did attempt to deliver as planned however there was roadworks present near to your address and the vehicle the driver was in was not allowed through, this is when the driver called to let you know, of course there was no way of knowing this previously as you had passed on no information regarding this for us to inform the manufacturer to send a smaller van. The driver delivered the following day in a smaller van. Sadly in this instance there was no way to avoid this situation from our end. kind regards beth

Posted 5 months ago

“Prompt delivery & competitive prices. thank you!”

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Posted 5 months ago

“A truly great service - ordered one day and arrived the next👍🏻👍🏻”

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Posted 5 months ago

“Quick and easy transaction and quick delivery, no hassle”

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Posted 5 months ago

“Everything arrived as I ordered. Well wrapped. Company was very helpful with my order as I was unsure about something. Would order again from them.”

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Posted 5 months ago

“Just a good service and good delivery time thanks”

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Posted 5 months ago

“Loved the little video explaining the shower valve very good value and delivered quickly”

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Posted 5 months ago

“excellent ... cant say anything else”

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Posted 5 months ago

“Brilliant service”

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Posted 5 months ago

“Very good service”

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Posted 5 months ago

“Excellent service and delivery. The instructions gave us a few headaches, but the sliding doors are up, working well and look great. Many thanks. Roger Goscomb”

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Posted 5 months ago

“Ordered my item and collected directly from ED site a few days later. Pleasant assistance when I arrived. Will purchase from ED again.”

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Posted 5 months ago

“The supply of the part was very quick, on collection the members of staff were most helpfull.”

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Posted 5 months ago

“Very easy to deal with. Great description of the products we wanted including a nice little video. Also, had to amend our order before it was despatched which was delt with no hassle at all.”

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Posted 5 months ago

“Arrived very promptly and very pleased with item.”

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Posted 5 months ago

“Comprehsensive website which was easier to use than many other companies. Delivery arrived a week earlier than I'd expected. Everything looks first class - just waiting for my plumber to install it now.”

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Posted 5 months ago

Ergonomic Designs Bathrooms is rated 4.7 based on 3,960 reviews