Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 3,913 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 3,913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 8th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 7 months ago

“really unhappy that, after spending close to £500, the correct coloured push button wasn't packed and then was charged £8 because there is no way to prove that it didn't arrive! What's in it for me? I guess I could make lots of money from that £8 part.”

Helpful Report

Posted 7 months ago

Hi, i am really sorry that you are not happy with this outcome, i have looked into this and can see that this was delivered to yourself at the beginning of may and not reported missing at the time, for a part as small as this it would usually be offered a replacement free of charge, the difficulty in this situation was the item clearly visible in the drop photo of the delivery, the reason you have been charged on this occasion is due to this seeming very likely that the item has been misplaced after delivery. We have provided the photo evidence to help you locate the item so you know what you are looking for as it has been delivered however you have chosen to continue and purchase a replacement. I am sorry that we have not been able to resolve this for you on this occasion. kind regards Ergonomic Designs

Posted 7 months ago

“I bought a close-coupled toilet from Ergonomic Designs but when I tried to install it, at first the cistern would not line up with the pan. I reported it to them but they would only send the issue on to the manufacturer and refused to sort it out. They seem to think that a consumer only has the right to a replacement from them for 30 days. They failed / refuse to understand the law and or to sort the problem. The issue relates to the poor quality of the gasket, something their quality control should have checked. I've had to identify the problem (I'm just a DIY'er) and have asked them to replace the gasket, but am not holding my breath. FYI, in the recent past, I've bought another close-coupled toilet, 2 other washbasins, 2 shower trays, taps and a shower screen, all of which I installed with no problems. The stuff fits squarely and doesn't leak, unlike this latest purchase. It's disappointing that they lack the care and skill to help on this occasion. Customer service has very clearly deteriorated. UPDATE: Dealing with ED's response, clearly the responder has failed to read the email trail. The request for images was made by Alex at 15.10 on 15 May and the images were sent at 15.48 and 16.07 on 15 May. Contrary to the assertion that the parts were available the following day, they were not made available to me until 31 May, some 16 days later as the email from the Beth, the Customer Service Manager. states at 11.24. The issue, which ED continue to fail to understand, is that my contract is with them but all they wanted to do was to lay off the issue with the manufacturer, when all that was required was a better, more substantial gasket. Instead, they chose to argue with me and deny their responsibility to fix the problem. So much for 7 years of loyalty.”

Helpful Report

Posted 7 months ago

Good Morning, I have looked into this and can see this has been resolved in full with a new gasket supplied the following day. From what I can see, there has been no delay or hesitation in resolving this for you from our end, I can see the stumbling block in getting this sorted was your refusal to send images of the issue you were having. Unfortunately images will always be required to show the problem to get parts sent to yourself. As soon as these were received the replacement part was on its way the same day. I can see my colleagues have replied swiftly and politely and I feel a good level of service has been provided, Id kindly ask your review be amended to reflect the resolution of this issue. kind regards Ergonomic Designs

Posted 7 months ago

“Everything as it should be.”

Helpful Report

Posted 7 months ago

“Good support from friendly, helpful staff, quick delivery and easy to deal with when putting right my own error in ordering. Highly recommended”

Helpful Report

Posted 7 months ago

“The website was easy to navigate, and the option to 'save' my purchase was brilliant as I had to make sure when the plumber would be available. The delivery was on time, the driver carried the items down to my bungalow (access is very tight) and was polite and friendly.”

Helpful Report

Posted 7 months ago

“Helpful on phone prior to ordering. Great pricing. Very quick and efficient delivery”

Helpful Report

Posted 7 months ago

“We ordered a set of vanity units for a new bathroom, including a toilet and sink. When the product was delivered, as instructed, we inspected the various boxes and found that 2 of the 3 vanity unit sections had flaws, as did the sink. We asked Ergonomic to explain why these faults had passed Quality Control, and sought assurances as to whether we would have further issues, given the various faults notified. Ergonomic replied that they had contacted the manufacturer, who would soon respond. We are still awaiting this response nearly 3 weeks later! In practice, Ergonomic replaced one of the two faulty vanity units (despite our seeking both replacements), as well as the sink, but we have never received any explanation for the faults, or assurance that the units will not damage further with use. Due to the delays in receiving a satisfactory solution, and with our bathroom fitter nearing completion of the project, we ended up having to accept this unsatisfactory position, and have to keep our fingers crossed that the units will not scuff or chip further with use. Time will tell.”

Helpful Report

Posted 7 months ago

“I ordered from these as another company let me down. Products are great and delivered fast. I will definitely order from these again”

Helpful Report

Posted 7 months ago

“Great value and expectional service”

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Posted 7 months ago

“Excellent service, prices and unbelievable quick delivery.”

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Posted 7 months ago

“We order a toilet which we collected. At home we realise it would not fit the drainage stystem we had. Telephoned your office said bring it back. Which did. Ordered different toilet picked that up at same time. Credit done and money back in our account within 2days. Excellent customer service.”

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Posted 8 months ago

“The bath is perfect, taps lovely, easy purchase and quick delivery”

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Posted 8 months ago

“Great company to deal with from start to delivery would highly recommend”

Helpful Report

Posted 8 months ago

“Great service and good price. Very helpful with delivery enquiries and accommodating me. Yet to install my shower tray - but feel confident of a helpful response if I have any problems”

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Posted 8 months ago

“Shower trays were a good price and delivered very quickly - what more can you ask for?”

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Posted 8 months ago

“Excellent Service”

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Posted 8 months ago

“I found the products I bought to be of very good quality and very competitive prices. The delivery was on schedule and also had a live tracker.”

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Posted 8 months ago

“Ergonomic dispatched our order very promptly and delivered it on the day they said they would. Excellent service”

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Posted 8 months ago

“Great website web chat easy to use very nice people carried out the actions as they said they would. Delivery was very efficient”

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Posted 8 months ago

Ergonomic Designs Bathrooms is rated 4.7 based on 3,913 reviews