EQVVS Reviews

Name: EQVVS
Address: 280-281 High Street, Lincoln
Rating: 4.66

4.7 Rating 1,655 Reviews

92 %

of reviewers recommend EQVVS

4.7

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01522 304241

Email:

info@eqvvs.co.uk

Location:

280-281 High Street
Lincoln
LN2 1JG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient Great service”

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Posted 3 years ago

Hi, that's great news! Thanks for taking the time to leave us a review : )

Posted 3 years ago

“5 stars 👍🏻👍🏻👍🏻👍🏻👍🏻”

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Posted 3 years ago

5 stars and 5 thumbs up! You've made our day! Thanks for taking the time to leave us a review, we're happy that you're experience shopping with us was such a positive one!

Posted 3 years ago

“Another great quality product from lacoste”

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Posted 3 years ago

Great News, We're big fans of Lacoste too and it's great to hear you're happy with your order! Thanks for leaving us a review : )

Posted 3 years ago

“Always had good service and happy every time I have purchased”

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Posted 3 years ago

Hi Steven, we really appreciate you taking the time to leave us a review. We're over the moon that you feel that we constantly give good service and you've been happy with every order. We look forward to seeing you shopping with us again sometime soon : )

Posted 3 years ago

“Excellent service,great prices”

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Posted 3 years ago

Hi Darren, that's amazing to hear! We're really glad you were happy with our service and competitive prices. We hope to see you again in the future. Thanks for the review : )

Posted 3 years ago

“fair.”

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Posted 3 years ago

Hi, we're sorry to hear your experience shopping with us didn't go beyond your expectations. We really appreciate the feedback and if there is any more information you can provide on how the experience could be improved, we'd love to hear it. Please contact us at info@eqvvs.co.uk. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Great product and timely delivery.”

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Posted 3 years ago

Hi, That's brilliant to hear! Thanks for taking the time to leave us a review.

Posted 3 years ago

“Easy to use website, confirmation of delivery and quick delivery.”

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Posted 3 years ago

Fantastic Steve! We are really pleased to hear that you're happy with our communication and quick delivery. Thanks for sharing your review with us : )

Posted 3 years ago

“Very good quality clothes and fast delivery”

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Posted 3 years ago

Hi Leanne, thanks for taking the time to leave us a review! We're really pleased you liked the quality of the products and that they were delivered quickly!

Posted 3 years ago

“Great service thanks”

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Posted 3 years ago

Thank you for the review! We're really pleased you thought our service was great, we hope it means you'll shop with us again in the future sometime : )

Posted 3 years ago

“Great service.”

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Posted 3 years ago

Hi Steve, thanks for your review, short but sweet! We're really glad you were happy with our service and we hope to see you again in the future!

Posted 3 years ago

“Great service, up to date emails on order , with quick delivery time 5 star”

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Posted 3 years ago

Hi, It's brilliant to hear you were happy with every step of the order process. Thanks for taking the time to leave us a review, it's really appreciated!

Posted 3 years ago

“It's a very quick service”

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Posted 3 years ago

Hi Sean, Thanks for your review! We're glad you were pleased with the speed of our service, we aim to get all orders dispatched and delivered as efficiently as possible. We hope to see you shopping with us again in the future.

Posted 3 years ago

“Pretty lousy customer service (pity there isn't an option to award zero stars). They charge for delivery postage (on a lightweight item that cost £168.00, whereas most decent companies would provide free postage) and they also charge for returns postage (e.g. if item is unsuitable/doesn't fit etc.) by deducting it from the refund, so you can never get back the full item cost. Also the returns process is a right faff, plus they ignored my email enquiry regarding postage costs (I paid extra for next day delivery, but item turned up two days later). If you require an awkward, unfulfilling & unsatisfactory shopping experience, then these are undoubtedly the go to guys. Save yourself the aggro, and take your custom elsewhere.”

Helpful Report

Posted 3 years ago

Hi, Thank you for sharing your recent review with us. We are really sorry to hear that you were unhappy with your experience. We've looked into your order and can see it was delivered within the estimated delivery time. We have a number of delivery options available and we're sorry if there has been some confusion, we can see you selected the 'standard delivery' option which is a 1-2 day service with Royal Mail. We do also offer DPD delivery option at £5.99 which would have guaranteed your order was delivered the next day. In regards to the refund amount, we have a cancellation form on our website (as part of The Consumer Contracts Regulations 2013) which entitles you to claim back £3.99 from the original delivery charge. On this occasion to get the matter resolved for you as quick as possible, there is need to fill in this form, we have now actioned a refund for £3.99. It will show in your account shortly. Your feedback is so important to us, as we try to constantly improve our services and experience of buying luxury items, so we'd like to thank you for this valuable feedback and will take on board your comments. Kind Regards, EQVVS

Posted 3 years ago

“Great choice, great quality and quick delivery. Very good.”

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Posted 3 years ago

Hi Paul, we're really pleased to hear that, thanks for taking the time to share your thoughts with us. We're making it our mission to get that 5th star out of you next time : )

Posted 3 years ago

“First time shopping here easy and fast service”

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Posted 3 years ago

Thanks for leaving us a review, we glad you enjoyed our service and we hope the first time isn't the last time : )

Posted 3 years ago

“Really good service and loving my new purchase!”

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Posted 3 years ago

Hi Christopher, we're chuffed that you enjoyed our service and that you love your new purchase! Next time you're thinking of treating yourself, we hope you think of us again. Thanks for taking the time to leave us a review : )

Posted 3 years ago

“Delivery time after ordering items was a lot quicker than expected, especially considering ordered at night on tuesday but arrived friday”

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Posted 3 years ago

We're thrilled to hear that your order was delivered sooner than expected, good things are even better when you don't have to wait! Thanks for taking the time to share your thoughts with us : )

Posted 3 years ago

“Good quality product as described on the website. Size guide is a good feature and delivered on time. Will definitely shop here again.”

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Posted 3 years ago

Hi Ryan, we're over the moon to hear you found the size guide feature useful and that you were happy with the product when it arrived. We look forward to you shopping with us again in the future : )

Posted 3 years ago

“Excellent service!!!”

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Posted 3 years ago

Thanks Mr Marek, we're loving your review just as much as the co-ordinated Jacket/Cat combo! That view as well, we think we may need to open an EQVVS store somewhere around there! We hope to see you shopping with us again sometime soon : )

Posted 3 years ago

EQVVS is rated 4.7 based on 1,655 reviews