EQVVS Reviews

Name: EQVVS
Address: 280-281 High Street, Lincoln
Rating: 4.66

4.7 Rating 1,663 Reviews

92 %

of reviewers recommend EQVVS

4.7

Based on 1,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01522 304241

Email:

info@eqvvs.co.uk

Location:

280-281 High Street
Lincoln
LN2 1JG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is great but asked about returning VAT because I live in the Channel Islands but with no response”

Helpful Report

Posted 4 years ago

Hi There, Thank you for your review. We have looked at our communication and we could not find anything from you regarding this. VAT is included on the email confirmation invoice we send to you along with our registered VAT number, this should be enough to process what you need. Please feel free to get in touch with us at info@eqvvs.co.uk should you need anymore help. We hope this helps and would be really grateful if you would reconsider your rating of us. Kind Regards, EQVVS

Posted 4 years ago

“A week later and I am still to receive my item.”

Helpful Report

Posted 4 years ago

Hi There, Thank you for sharing your review with us. We are sorry to hear that you have not received your item yet. You ordered it at midnight and we dispatched it the following day. We have looked into this further and it looks like it is delayed with Royal Mail, but it is due for delivery today. We are sorry about this and as a good will gesture we would like to refund your postage. We hope you like your items when they arrive and we hope that you will reconsider your review when they arrive. Kind Regards, EQVVS

Posted 4 years ago

“The majority of what I bought is excellent quality, however the Ralph Lauren top is very poor quality so I've returned the item (at my own cost, which is to be expected). They keep £2.99 when you ask for a refund though, I won't be shopping with them again because of this.”

Helpful Report

Posted 4 years ago

Hi Anthony, Thank you for sharing your review with us. We are pleased that the majority of what you bought was excellent quality, but we are sorry to hear that the Ralph Lauren top wasn't the quality that you expected. We tend to keep the £2.99 delivery charge since the whole order was not returned to us and we still delivered these items to you. However, we would like to get this turned around for you, and ask you to please email us at info@eqvvs.co.uk and as a good will gesture we will return the delivery charge to you. We hope that we can turn this around for you and look forward to hearing from you soon. Kind Regards, EQVVS

Posted 4 years ago

“Sent wrong item ordered. Correct code entered, but picked incorrectly. Correct item arrived very quickly after I contacted EQVVS”

Helpful Report

Posted 4 years ago

Hi Mary, Thank you for taking the time to share your experience with us. We are very sorry that we sent you the wrong item to start begin with. Our fulfilment team work hard to ensure all items are picked and packed correctly so we are very sorry on this occasion we didn't quite hit the mark. However, we are really pleased to hear that after contacting us we fixed this issue promptly for you and the correct item arrived with you quickly. We hope that this experience does not stop you from shopping with us in the future. Kind Regards, EQVVS

Posted 4 years ago

“Bought a Ted Baker necklace and paid for next day delivery as it was a last minute present for a birthday that week. The delivery arrived the next day but was the wrong necklace. I contacted customer service who advised I needed to send the wrong necklace back and they needed to confirm receipt of that before they would send me the correct one. Not happy with that as it was needed I eventually decided to keep the wrong necklace as it was better than nothing. I was not offered any refund or compensation for having to do this. First time using this site and will probably be the last.”

Helpful Report

Posted 4 years ago

“Purchased Ted Baker purse shortly before xmas ordered on a thursday, paid extra for Saturday delivery arrived following Tuesday same as free delivery date would have been. What was the point? Amazon deliver when promised in accordance with delivery charge.”

Helpful Report

Posted 5 years ago

Good Afternoon John, Thanks for taking the time to leave us a review. I am sorry you experienced a delay in receiving your order from the courier over the busy Christmas period. If you would like to contact us with your order reference number, we can look into refunding the postage for you as your parcel arrived later than expected. Kind Regards EQVVS Customer service

Posted 5 years ago

“Sorry to say although service and tracking superb had to return item as they were minute needed magnifying glass to see them did not look as picture. Disappointed”

Helpful Report

Posted 5 years ago

“I'm not satisfied! My order is different... the color is not the same”

Helpful Report

Posted 5 years ago

Hi Preslav, im really sorry to hear that you aren't happy with your order. We've sent you an email and will sort this out for you. Kind regards Eqvvs.

Posted 5 years ago

“ORDERED ITEM... PAID EXTRA FOR SATURDAY DELIVERY... NEVER TURNED UP.!!.... ARRIVED ON THE TUESDAY”

Helpful Report

Posted 6 years ago

Hi, We are very sorry to hear about this issue and we will be launching an internal investigation into this and contacting the courier service to find out why this was not delivered on time. We would like to thank you for your feedback. Kind Regards EQVVS Customer service team.

Posted 6 years ago

“Delivery ok but quality of clothes was under my expected level of satisfaction. The tee shirt faded with the first wash (Yes I followed the wash guidelines). I can honestly say I bought better fake brands whilst in turkey. I will definitely NOT e ordering from here again and I will be advising my friends, family and work colleagues not to either. What a rip off.”

Helpful Report

Posted 6 years ago

Hi Lindsey, Thank you for taking the time to review us, I am sorry to hear about your issue with your product. We pride ourselves on our service and products, as you are unhappy about this we would love to get this all sorted out for you. Please email info@eqvvs.co.uk with your issue and our returns team will be able to get this looked into for you, I have already sent an email to you with the information. Kind Regards EQVVS customer service team.

Posted 6 years ago

EQVVS is rated 4.7 based on 1,663 reviews