EQVVS Reviews

Name: EQVVS
Address: 280-281 High Street, Lincoln
Rating: 4.66

4.7 Rating 1,664 Reviews

92 %

of reviewers recommend EQVVS

4.7

Based on 1,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01522 304241

Email:

info@eqvvs.co.uk

Location:

280-281 High Street
Lincoln
LN2 1JG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered lyle and Scott jumper, it did not turn up. Phoned after a few weeks and was told it must be lost in post. Couldn’t resend item as no longer in stock in the size I wanted. Ended up with a refund.”

Helpful Report

Posted 4 years ago

“Item signed for but never received. Contacted them several times no reply. No communication at all 😡”

Helpful Report

Posted 4 years ago

Hi There, Thank you for sharing your feedback with us. We are really sorry to hear that the item we sent to you was signed for but not received by you. We have looked into your order and can see that our Customer Service team have been in touch with you a couple of times via email and we are waiting to hear back from Royal Mail in their investigation. If you have not received these emails would you kindly check your junk box? Kind Regards, EQVVS

Posted 4 years ago

“Bought a faulty top sent two emails,they haven’t replied once, will not bye from that site again”

Helpful Report

Posted 4 years ago

Hi Stephen, Thank you for your recent review. We are sorry to hear that the item you received was faulty. We work hard to ensure all items we sent out meet our high expectations and it looks like we missed the mark on this occasion so for that we are very sorry. I have looked into your account and I can not see any emails from you. Could you please email us at info@eqvvs.co.uk where we will be happy to assist you. Kind Regards, EQVVS

Posted 4 years ago

“I have no idea how this works- I had the gift voucher sent to my email address as it was a Christmas gift and I didn’t want the recipient to have it before Christmas. I think I set up an account with you. Can I forward the email as a gift ? Have I messed this up? How does this work????”

Helpful Report

Posted 4 years ago

“I ordered a top but once i realised i ordered the wrong one i emailed them saying that i was wrong one in would it be possible to order the right one this was only a hour or so after i noticed this and it had not been dispatched week later never returned my email and now i have wrong top which i will be sending back very poor service”

Helpful Report

Posted 4 years ago

Hi Denis, Thank you for sharing your recent review with us. We are sorry to hear that you are disappointed with the service you received and we understand that once ordering you may change your mind or realise you made a mistake. We state in our website FAQs that "As we try to process and dispatch your orders as quickly as possible we cannot amend your order once placed. Unless cancelled and another order is placed, it will be delivered to you as per your confirmation and you will need to go through our returns procedure to send your item(s) back to us." Our exchanges are free and therefore you are able to send back the wrong item and receive the right one at no extra charge. Our customer service team work hard to respond quickly to each request however delays in response may be experienced in busier periods. Please email us at info@eqvvs.co.uk where we will be more than happy to assist you further. Kind Regards, EQVVS

Posted 4 years ago

“I recently ordered a Paul Smith jumper online from your website. I ordered a size small, which is the size I usually wear. When the jumper arrived and I tried it on, it was far too big under the arms and ruined the overall look of the item, so I had to send it back. This is despite the size guide on your website telling me before I purchased the product that I should order a size medium. I don’t mind the jumper not fitting but to be charged for getting a refund is incredulous. After all, I wanted to buy the jumper and would have exchanged it for a smaller size of this had been possible. I’d also paid over £100 for the item so would have expected it to have fitted better.”

Helpful Report

Posted 4 years ago

Hi Seb, Thank you for sharing your recent review with us. We are sorry that the Paul Smith jumper you ordered was too large for you. Our interactive size guide is usually extremely accurate so I am sorry that this did not recommend you with the correct size on this occasion, we really appreciate your feedback and will look into the sizing of this garment. Our returns pricing is very competitive and we try to display this price throughout the site to ensure our customers are aware of the returns postage before purchasing, so we are sorry that you feel this could have been communicated better. Thank you for providing us with this valuable feedback and we hope that the right item catches your eye very soon. Kind Regards, EQVVS

Posted 4 years ago

“Ordered a white barber coat sent me a grey one and put a tag of a white coat on it”

Helpful Report

Posted 4 years ago

Hi Daniel, Thank you for your recent review and helpful feedback. I have looked into your order and the item you sent was labelled correctly and although named white we agree that it does have a slight silver/grey hue to it. We work hard to display the correct colours within our product photography and product descriptions so we are sorry that you feel this wasn't communicated to you properly. I have passed this on to our team who will add further details in the description. We would like to thank you again for bringing this to our attention, please accept our apologies and we hope that something else catches your eye on site soon. Kind Regards, EQVVS

Posted 4 years ago

“My item hasn’t arrived Royal Mail tracking has said the same for the past week,”

Helpful Report

Posted 4 years ago

Hi Beth, Thank you for your review, we are really sorry to hear that your item has not reached you yet. Royal Mail are experiencing some delays due to the pandemic and also the volume of parcels they are receiving. We are in touch with them and have reserved a replacement for you should Royal Mail inform us that they have lost your parcel, however we are confident that this will just be a slight delay. We would really like to get this turned around for you and our customer service team have been in touch with you today in order to resolve this issue for you. Kind Regards, EQVVS

Posted 4 years ago

“allowed me to purchase but then received an email saying out of stock”

Helpful Report

Posted 4 years ago

Hi Callum, Thank you for sharing your comments with us. We are really sorry to hear that the item you wanted was out of stock. This is a rare occurrence which unfortunately meant that a glitch in the system allowed you to purchase an out of stock item. Although your experience on site was not what you'd hoped we hope that the right item will catch your eye soon. Kind Regards, EQVVS

Posted 4 years ago

“I purchased a fred perry sweatshirt and the E in Fred Perry printed on the front is missing. So disappointed as this was a birthday present for someone and baffled how this could be missed when sending out. In the process of sending back but I’d appreciate some sort of compensation as the birthday was weeks ago now.”

Helpful Report

Posted 4 years ago

Hi Chloe, Thank you for sharing your recent review with us. We are so sorry to hear that the E was missing, we completely understand your disappointment, especially with it being a birthday present. Our fulfilment teams work hard to assure all items are of high quality before sending them out and it looks like we missed the mark with you and for that we are sorry. We would really like to get this turned around for you and have emailed you asking how you would like to proceed. By way of an apology we are also going to credit your account with an extra £20 to spend on site should something else catch your eye soon. Again we are very sorry for the inconvenience caused and hope that we can resolve this issue for you quickly. Kind Regards, EQVVS

Posted 4 years ago

“I sent a pair of Jean's back 3 weeks ago for a smaller size and still not had them back or had a email saying weather they have them in stock or not other shops are much quicker to return goods”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We're extremely sorry that there has been a delay in processing your exchange. We can confirm that your requested exchange will be delivered tomorrow via DPD. We really want to get this turned around for you and have issued a £20 refund back to your original payment method as an apology for the delay. We work hard to meet high expectations and it looks like we missed the mark with you on this occasion and for that we are really sorry. If there are any further issues please do not hesitate to contact us on info@eqvvs.co.uk Kind Regards, EQVVS

Posted 4 years ago

“8 working day go by and I still haven’t received my refund.”

Helpful Report

Posted 4 years ago

Hi Matthee, Thank you for sharing your review with us. We are really sorry to hear that it is taking longer than you anticipated to receive your refund. We have looked into your account and have seen that we processed this refund as soon as we received your return. This can take a couple of days to appear in your bank but you should receive it today or tomorrow at the latest. Kind Regards, EQVVS

Posted 4 years ago

“Order not received. Contacted the company with absolutley no response”

Helpful Report

Posted 4 years ago

Hi Hannah, Thank you for your recent review. We are really sorry to hear that you haven't received your order yet, and that you have been unable to get into contact with us. Our customer service team are available to contact via telephone, email (info@eqvvs.co.uk) live chat and facebook messenger. Unfortunately, we cannot find any correspondence from you but we have looked into your order and delivery was attempted on 21.10.20 but there was no answer. On 22.10.20 it is showing as available for redelivery or collection and therefore it will be at your nearest post office. Please contact us on info@eqvvs.co.uk if you have any further issues. Kind Regards, EQVVS

Posted 4 years ago

“where is my order?my order has not arrived and it is impossible to contact customer service.... first time i use this site and will not do so again.”

Helpful Report

Posted 4 years ago

Hi Cristina, Thank you for your recent review. We have been in touch with you via email on the 16th October to notify you about your order and we were waiting for a response from you. We are really sorry to hear that you had trouble getting hold of our customer service, they are available to contact via telephone, email (info@eqvvs.co.uk), live chat and facebook message. A member of our customer service team has emailed you today and we have credited your e-wallet with £10 for the inconvenience. Although you were not happy with the service you received, we hope that you can give us another chance again soon. Kind Regards, EQVVS

Posted 4 years ago

“The product didn’t fit and now I’m being charged £2.99 to return something I don’t want. Won’t be ordering from you again.”

Helpful Report

Posted 4 years ago

Hi Lloyd, Thank you for your review. We are sorry that the item you purchased didn't fit you correctly, you are able to exchange these items for free if you wish. We are sorry that you feel being charged for a return is unfair, we work hard to keep these costs to a minimum to ensure that they are a competitive price. We hope that you will be able to find something more suitable next time. Kind Regards, EQVVS

Posted 4 years ago

“Payed for 1-2 day delivery last Tuesday and still not received my parcel.”

Helpful Report

Posted 4 years ago

Hi There, Thank you for your review. We are really sorry to hear that you have not received your parcel yet. A member of our team has been in touch with you today to investigate this further. We really want to get this turned around for you and have credited your account with £10 as our way of saying we're sorry. We hope that you'll give us another chance and look forward to hearing from you soon. Kind Regards, EQVVS

Posted 4 years ago

“Well my order was lost. I was not informed until I chased up and no form of compensation was offered. Very poor service.”

Helpful Report

Posted 4 years ago

Hi Ray, Thank you for your review. We are really sorry to hear that your order was lost in transit. This is a very rare occurrence and we are not usually notified of this until the customer tells us they have not received their order. We can understand how frustrating that this can be and we can only apologise that this happened to you. We tried to rectify this issue for you as quickly as we could, giving you a full refund and we have also credited your e-wallet with £10 as compensation. Although your experience was not what we hoped it would be, we hope that you will give us another chance again. Kind Regards, EQVVS

Posted 4 years ago

“First time ordering, order didn’t turn up..........had to chase them up...........was told the order was lost in transit and they couldn’t send me another as it was out stock........waste of time won’t order again”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We are really sorry that your order was lost in transit with Royal Mail, this is a very rare occurrence and we understand how frustrating it can be. Although we couldn't send you a replacement we did try to resolve this really quickly for you and gave you your refund plus £10 in your e-wallet for the inconvenience. Kind Regards, EQVVS

Posted 4 years ago

“I ordered the hat thinking it was grey as in picture and as no colour could be selected Very misleading”

Helpful Report

Posted 4 years ago

Hi Joanne, We are sorry to hear that you thought you were ordering the grey. The grey version has sold out and that was why you were unable to select that colour. We apologise for this not being made clear enough on site and hope that this won't deter you from giving us another chance. Kind Regards, EQVVS

Posted 4 years ago

“Still no refund and that’s been 8 days”

Helpful Report

Posted 4 years ago

Hi Steven, Thank you for sharing your comments with us. We are really sorry to hear that it took longer than expected to receive your refund from us. We processed this on the 9th October, but we needed a response from you for whether you wanted a refund to your bank or whether you'd like instant refund into your EQVVS E-wallet. We have also added an extra £10 to your e-wallet for the inconvenience. We will process a refund to your bank today. Again, we are very sorry for the misunderstanding on this. Kind Regards, EQVVS

Posted 4 years ago

EQVVS is rated 4.7 based on 1,664 reviews