EQVVS Reviews

Name: EQVVS
Address: 280-281 High Street, Lincoln
Rating: 4.66

4.7 Rating 1,655 Reviews

92 %

of reviewers recommend EQVVS

4.7

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01522 304241

Email:

info@eqvvs.co.uk

Location:

280-281 High Street
Lincoln
LN2 1JG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect present”

Helpful Report

Posted 9 months ago

“Have not had any response to the 2 emails I’ve sent in a week . Item was left on my doorstep and has been stolen . It’s impossible to call as they don’t advertise a number . Very poor service”

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Posted 10 months ago

“I did not purchase or use E-GIFT CARD I NEED MY MONEY BACK ON THE TWO OUTSTANDING RETURNED CLOTHING”

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Posted 10 months ago

“Yeah wow great”

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Posted 11 months ago

“Great experience, fast delivery. Will definitely order again :)”

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Posted 11 months ago

Thank you Mike for your 5 star rating! We're so glad you had a great experience with us and your delivery was fast. We look forward to having you as a returning customer. :)

Posted 11 months ago

“ORDER: #EQ136540 I placed an order on 31/10/23. I received a DPD notification that I would be expecting delivery on 01/11/23. This delivery has been re-scheduled every day thereafter & has subsequently been cancelled every day thereafter! For context, I placed an order on the same day from a company that makes custom items, based in Canada. This item has been made & shipped from Canada & is with me already before the item I ordered in the UK. I appreciate that not all blame can be placed on EQVVS for this however there is an element of responsibility over the choice in shipping carrier that you use. DPD is renowned for its staff stealing items & parcels going missing. DPD has given me the same stupid answer 5 days in a row, "please wait tomorrow for an update"! Tomorrow has come & gone 5 times now with the same answer still being given. Apparently mainstream customer service in DPD can't understand or tell me why the local depot is 'holding' onto my parcel. They can't get through to the depot to understand why this has happened. I am literally going round in circles with DPD. I also contacted EQVVS to resolve this issue mid week. I got an email from them saying they contacted DPD & will get back to me ASAP with an answer. I am still waiting for the response despite a follow up email from myself looking for an update. DPD has now advised me today (05/11/23) that the best thing to do is to get the retailer (EQVVS) to cancel the parcel from their side of things and re-ship the item again. If this isn't an admission that the parcel is lost (**cough cough - stolen**) then I do not know what is?! I really do not understand why a retailer who is selling designer brand items, is using a 3rd class delivery agent with a history of internal theft. Absolutely annoyed that I have spend at least 30 minutes of my day for the past 6 days chasing a parcel. I really do not know what I can do to resolve this situation as DPD is passing me round in circles and EQVVS clearly don't like responding to emails (despite them indicating that they respond quickly in hours and even respond to emails out of hours). I would suggest using a different retailer if you value your time & want your item reasonably quick without hassle.”

Helpful Report

Posted 1 year ago

Hi Chris, Sorry to hear your experience shopping with us wasn't 5*. Having looked back on the order and the comms throughout your order journey and can see that your order was delivered to your address on the 6th November and I can also see that we replied to your queries over on the customer service help desk and kept you updated with communications with DPD and tracking info on your order to let you know it was on it's way to you, but unfortunately never received a reply back. I'd like to apologise for the delay with your order, while I appreciate your concerns with using DPD as a courier, this is not an issue we come across regularly so I'd like to apologise again that they missed the mark on this occasion. If you have any further issues with your order, please feel free to get in touch and we would be more than happy to help. Thanks, EQVVS

Posted 11 months ago

“Great service very happy with the Ralp Lauren trench coat i bought good quality jacket But i need to assurance that if i paid for a Genuine Ralph lauren if its not i will be very dissapointed My question is do you sell your brand signature product only Genuine or do you sell fakes”

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Posted 1 year ago

Hi Joel, Thanks for the review. I can confirm that we are a licensed stockist of all of the brands we sell and do not sell fakes. Many of the brands we stock list us on their website as licensed stockists. Thanks, EQVVS

Posted 1 year ago

“Spot on, fitment and sales team👌”

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Posted 1 year ago

Hey Dean, Thanks so much for leaving us a review. Chuffed you had a good experience shopping with us. Look forward to seeing you shopping with us again soon. Thanks, Shannon EQVVS

Posted 1 year ago

“Zzzzzzzzzzz”

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Posted 1 year ago

“The t shirt was oversized.. The v emblem looked of poor quality.. Threw t shirt away”

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Posted 1 year ago

Hey Robert, Sorry to hear you weren't happy. We have a great customer service team over at info@eqvvs.co.uk who would have been more than happy to help you out. We hate to think that you had to throw the T-shirt away. Have a great day. Shannon EQVVS

Posted 1 year ago

“Very good and quick delivery”

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Posted 1 year ago

Hey, Cheers for the review, hope to see you shopping with us again soon. Have a great day, Shannon EQVVS

Posted 1 year ago

“Good service”

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Posted 1 year ago

Hey Justin, Thanks for leaving a review. Glad we delivered, can't wait to see you shopping with us again soon. Thanks Shannon EQVVS

Posted 1 year ago

“Lush,lush,lush !”

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Posted 1 year ago

Hey, Thank you so much for the 5 star rating! We're chuffed you had a great experience shopping with us, looking forward to having you back. Thanks EQVVS

Posted 1 year ago

“Amazing shirt.”

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Posted 1 year ago

Hey Kazi, Thanks for leaving us a 5 star review, we're glad you like you shirt. Hope to see you shopping with us again soon. Have a great day. Thanks, EQVVS

Posted 1 year ago

“Good quality good service good prices”

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Posted 1 year ago

Hey Dave, Just what we like to hear! Glad you loved your order, hope to see you shopping with us again. All the best, Shannon EQVVS

Posted 1 year ago

“This jacket was retruned ???”

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Posted 1 year ago

Hey Corey, Sorry to hear you had to return the jacket. We hope the returns process was easy for you to navigate and the customer service desk was helpful, if needed. We hope to see you shopping with us again soon. EQVVS

Posted 1 year ago

“Great service”

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Posted 1 year ago

Hey Scott, Thanks for your 5-star rating of EQVVS. We really appreciate it and are so glad that you've had a great experience with our great service! Thanks again! Have a great day, EQVVS

Posted 1 year ago

“They were returned”

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Posted 1 year ago

“I've never received it”

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Posted 1 year ago

Hey Emma, Sorry to hear you hadn't received your item. I've just looked back through our correspondences and can see that, after a few delays with your delivery over the Christmas period, it was delivered to you. If this isn't the case, please email us and we'd be happy to look into this. Kind regards, Shannon EQVVS

Posted 1 year ago

“Great product and a good discount which convinced me to buy. Delivery was 2 days which was fine as I needed it for the weekend. This company is my go to place for new clothes.”

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Posted 1 year ago

Thank you for your 5 star rating of EQVVS, Darren! We are so chuffed to hear that you had such a great experience shopping with us. We appreciate your loyalty and look forward to being your go-to destination for new clothes! Have a great day, EQVVS

Posted 1 year ago

EQVVS is rated 4.7 based on 1,655 reviews