EQVVS Reviews

Name: EQVVS
Address: 280-281 High Street, Lincoln
Rating: 4.66

4.7 Rating 1,664 Reviews

92 %

of reviewers recommend EQVVS

4.7

Based on 1,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01522 304241

Email:

info@eqvvs.co.uk

Location:

280-281 High Street
Lincoln
LN2 1JG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, up to date emails on order , with quick delivery time 5 star”

Helpful Report

Posted 3 years ago

Hi, It's brilliant to hear you were happy with every step of the order process. Thanks for taking the time to leave us a review, it's really appreciated!

Posted 3 years ago

“It's a very quick service”

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Posted 3 years ago

Hi Sean, Thanks for your review! We're glad you were pleased with the speed of our service, we aim to get all orders dispatched and delivered as efficiently as possible. We hope to see you shopping with us again in the future.

Posted 3 years ago

“Pretty lousy customer service (pity there isn't an option to award zero stars). They charge for delivery postage (on a lightweight item that cost £168.00, whereas most decent companies would provide free postage) and they also charge for returns postage (e.g. if item is unsuitable/doesn't fit etc.) by deducting it from the refund, so you can never get back the full item cost. Also the returns process is a right faff, plus they ignored my email enquiry regarding postage costs (I paid extra for next day delivery, but item turned up two days later). If you require an awkward, unfulfilling & unsatisfactory shopping experience, then these are undoubtedly the go to guys. Save yourself the aggro, and take your custom elsewhere.”

Helpful Report

Posted 3 years ago

Hi, Thank you for sharing your recent review with us. We are really sorry to hear that you were unhappy with your experience. We've looked into your order and can see it was delivered within the estimated delivery time. We have a number of delivery options available and we're sorry if there has been some confusion, we can see you selected the 'standard delivery' option which is a 1-2 day service with Royal Mail. We do also offer DPD delivery option at £5.99 which would have guaranteed your order was delivered the next day. In regards to the refund amount, we have a cancellation form on our website (as part of The Consumer Contracts Regulations 2013) which entitles you to claim back £3.99 from the original delivery charge. On this occasion to get the matter resolved for you as quick as possible, there is need to fill in this form, we have now actioned a refund for £3.99. It will show in your account shortly. Your feedback is so important to us, as we try to constantly improve our services and experience of buying luxury items, so we'd like to thank you for this valuable feedback and will take on board your comments. Kind Regards, EQVVS

Posted 3 years ago

“Great choice, great quality and quick delivery. Very good.”

Helpful Report

Posted 3 years ago

Hi Paul, we're really pleased to hear that, thanks for taking the time to share your thoughts with us. We're making it our mission to get that 5th star out of you next time : )

Posted 3 years ago

“First time shopping here easy and fast service”

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Posted 3 years ago

Thanks for leaving us a review, we glad you enjoyed our service and we hope the first time isn't the last time : )

Posted 3 years ago

“Really good service and loving my new purchase!”

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Posted 3 years ago

Hi Christopher, we're chuffed that you enjoyed our service and that you love your new purchase! Next time you're thinking of treating yourself, we hope you think of us again. Thanks for taking the time to leave us a review : )

Posted 3 years ago

“Delivery time after ordering items was a lot quicker than expected, especially considering ordered at night on tuesday but arrived friday”

Helpful Report

Posted 3 years ago

We're thrilled to hear that your order was delivered sooner than expected, good things are even better when you don't have to wait! Thanks for taking the time to share your thoughts with us : )

Posted 3 years ago

“Good quality product as described on the website. Size guide is a good feature and delivered on time. Will definitely shop here again.”

Helpful Report

Posted 3 years ago

Hi Ryan, we're over the moon to hear you found the size guide feature useful and that you were happy with the product when it arrived. We look forward to you shopping with us again in the future : )

Posted 3 years ago

“Excellent service!!!”

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Posted 3 years ago

Thanks Mr Marek, we're loving your review just as much as the co-ordinated Jacket/Cat combo! That view as well, we think we may need to open an EQVVS store somewhere around there! We hope to see you shopping with us again sometime soon : )

Posted 3 years ago

“Very good service 👌”

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Posted 3 years ago

Great news! Thanks for sharing your thoughts with us.

Posted 3 years ago

“Very pleased with the delivery time and the item I purchased. Excellent.”

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Posted 3 years ago

Hi Garry, thanks for taking the time to leave us a review, holding back the fifth star to keep us motivated and pushing harder, we like your style!

Posted 3 years ago

“Reasonable prices however many items do not have all sizes and not enough pictures of the clothing, but I was pretty pleased with the service.”

Helpful Report

Posted 3 years ago

Hi, thanks for taking the time to leave us a review. We appreciate your comments regarding sizes and product images and we'll take them on board. Restocking popular styles is something that we are always trying to improve as we know how frustrating it can be to find a great product and it not be in stock in your size. We hope to see you shopping with us again soon!

Posted 3 years ago

“Ordered my item I was told it would come on a certain date and they were spot on time”

Helpful Report

Posted 3 years ago

Hi Myra, We're glad to hear that your order was delivered as scheduled. We hope you love your item(s) and we see you again soon : )

Posted 3 years ago

“Delivery was fast but jacket was to big and need to pair to return it”

Helpful Report

Posted 3 years ago

Hi Ryan, thanks for your valuable feedback. We're sorry to hear the jacket wasn't quite the right fit and we take on board your comments regarding the returns process. Please contact our friendly customer service team at info@eqvvs.co.uk if you do need anything further.

Posted 3 years ago

“Good service ,quality products”

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Posted 3 years ago

Hi Craig, that's fantastic to hear! Thanks for shopping with us and for leaving us a review, we hope to see you again in the future.

Posted 3 years ago

“Easy to use website, no complications, delivered on time, right time.”

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Posted 3 years ago

We're really pleased to hear you found our website easy to use and that your order was delivered as scheduled. Thanks for taking the time to leave us a review : )

Posted 3 years ago

“Very happy with shirt but late arrival delivery”

Helpful Report

Posted 3 years ago

Hi Colin, Thanks for taking the time to leave us a review, we really appreciate the feedback. We've looked into your order and can see it was delivered within the estimated delivery date, we're sorry if delivery was expected sooner, we do have a number of express delivery options available if you need an order sooner. We're really glad you were happy with the product itself, please contact us at info@eqvvs.co.uk if you need anything further.

Posted 3 years ago

“Very good products good value and speedy delivery”

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Posted 3 years ago

Fantastic! We are really pleased to hear that you're happy with your experience and that your order was delivered quickly. Thanks for sharing your review with us : )

Posted 3 years ago

“Fast delivery, jacket fit perfect. Will use again”

Helpful Report

Posted 3 years ago

Amazing news! We're really glad the jacket fits great and that you'll be shopping with us again in the future! Thanks for sharing your thoughts : )

Posted 3 years ago

“Coat looks good just too big. Any idea when the more are coming into to stock?”

Helpful Report

Posted 3 years ago

Thanks for leaving us a review, please contact our customer service team at info@eqvvs.co.uk with your order number and we'd be happy to see if we have any more stock due for delivery.

Posted 3 years ago

EQVVS is rated 4.7 based on 1,664 reviews