EPC Improvements | Renewable Energy Solutions Reviews

Name: EPC Improvements | Renewable Energy Solutions
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.69

4.7 Rating 156 Reviews

94 %

of reviewers recommend EPC Improvements | Renewable Energy Solutions

Company Reviews

Metrics

Info

4.7

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

About EPC Improvements | Renewable Energy Solutions:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

0333 050 4268

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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EPC Improvements | Renewable Energy Solutions 5 star review on 2nd December 2022

Sarah R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EPC had a very 'can do' attitude, and what looked like a slightly awkward space (initially covered in decking) had put off other installers. Apart from initially struggling with the weight of the unit, the installation team were great, worked very hard and when I did not quite understand the operations, made an extra trip to go over it all again with me. Probably not the cheapest, but a company you can have confidence in.”

EPC Improvements | Renewable Energy Solutions 5 star review on 26th September 2021

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Posted 3 years ago

Hi Adam, We're glad to hear you're happy with your new Stiebel Eltron ASHP! Thankyou for the great review!

Posted 3 years ago

“Customer focused; delivering excellent service and high quality installation. Had been let down by my previous installers; EPC configured an Air Source Heat pump and associated peripheral equipment that was correctly sized to meet the heating requirements for my home. Installation was completed in under two days by professional engineers Would highly recommend EPC Improvements.”

EPC Improvements | Renewable Energy Solutions 5 star review on 24th September 2021

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Posted 3 years ago

Hi Derek, We're so glad we were able to install a Mitsubishi solution that was perfect for your home and it's great to know it's working well for you. Thankyou for the 5 star review!

Posted 3 years ago

“On the whole the service, and back-up, was excellent. There was a lack of info from the start about the need for larger radiators, and the fact that my microbore system was not really compatible with ASHP as fitted. I still need a lot of extra heating in winter.”

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Posted 3 years ago

Hi Guy, Glad to hear you thought the service was excellent. Regarding your other points, Megan from our administration and aftercare team will be in touch to help sort this out for you. Thankyou for the review!

Posted 3 years ago

“Very happy with the service, helpful and professional and always at the en of the line for assistance.”

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Posted 3 years ago

Hi Stuart, Thankyou for the great review! As always, call or email us if you ever need anything! EPC Improvements

Posted 3 years ago

“It was not the easiest installation but the EPC team managed superbly. That includes the support personnel as well as the guys 'on the ground'. They are all skilled in their areas of expertise.”

EPC Improvements | Renewable Energy Solutions 5 star review on 23rd September 2021

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Posted 3 years ago

Hi Richard, It's always great to hear how well the EPC Improvements team have worked to install the best heat pump solution for your home. Thankyou for the fantastic review!

Posted 3 years ago

“Friendly. Helpful. Not pushy. Prompt. Tidy. Thank you.”

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Posted 3 years ago

Thankyou for the great review!

Posted 3 years ago

“They provided the “one stop shop” we needed with great knowledge and expertise. They worked really well with our building team and have provided amazing after care service. Highly recommended - 3 of our neighbours were so impressed, they have gone ahead with them too!”

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Posted 3 years ago

Hi Susan, We really enjoyed working with you to provide an ASHP and solar PV solution for your home. Thankyou for the 5 star review and recommending us to your neighbours!

Posted 3 years ago

“The whole process was very well organised. There were a few problems with the installation but the team went above and beyond to resolve them.”

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Posted 3 years ago

Hi Les, It's great to hear that your project went well and that we were able to quickly and efficiently solve your problems at installation! Thankyou for the review!

Posted 3 years ago

“we are very pleased with our Air Source Heat pump, it all went reasonable well from start to finish, thank you, and the installer Gherhan did a great job.”

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Posted 3 years ago

Hi Robin, It's lovely to hear how well your Mitsubishi ASHP is working for you. We'll let Gherhan know how pleased you are with his work! Thankyou for the 5 star review!

Posted 3 years ago

“Great customer service from start to end. Wholly recommend anyone considering using EPC, great company!”

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Posted 3 years ago

Thankyou for the lovely review! EPC Improvements

Posted 3 years ago

“We cannot praise EPC and their whole team enough! It's rare these days to get such good and honest service. Craig's knowledge and patience dealing with our many questions about 'green' technology was exemplary. He guided us through our various options without any pressure selling and gave us honest advice about cost v efficiency v quality of the products we wanted. Then our renovation project was hit by the complexities and delays of Brexit and the pandemic...yet EPC stayed flexible and supportive throughout and managed to respond to our ever-changing rescheduling for our renovation and their installation of our air source heat pump, underfloor heating and solar PV panels at different stages. The installation teams were courteous, professional and tidy. Communications were great. We have absolutely no hesitation recommending EPC Improvements.”

EPC Improvements | Renewable Energy Solutions 5 star review on 14th September 2021

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Posted 3 years ago

Hi Keith, Thankyou so much for the fantastic review! We loved working with you on your project and are happy we were able to provide the perfect solution for your home. As always, call or email us if you ever need anything! EPC Improvements

Posted 3 years ago

“I can recommend EPC improvements whose sales team, project managers and admin support staff are informative and enthusiastic in all they do. This company engaged an installation team who worked quickly and tidily and were a pleasure to have around the house. Ours is a large open plan but well insulated, modern house benefitting from underfloor heating throughout and therefore ideal for the installation of an Air Source Heat Pump therefore the decision to replace our oil boiler was not hard make. The Steibel Eltron unit is easy on the eye and whisper quiet when running. There were some minor teething problems interfacing the new unit with our existing heating control system all of which were dealt with speedily and efficiently by EPC. We now await the onset of winter to really test the systems ability to keep us warm and well supplied with hot water.”

EPC Improvements | Renewable Energy Solutions 4 star review on 8th July 2021

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Posted 3 years ago

Hi Bernard, It's lovely to hear how well the Stiebel Eltron ASHP is performing for you, we are over the moon we could provide you with a great service and installation. Thankyou for the review!

Posted 3 years ago

“EPC have been very patient with us and kept us updated and guided us through the whole process. They were also flexible with our needs. Completed work was very professional. Highly recommend.”

EPC Improvements | Renewable Energy Solutions 5 star review on 24th June 2021

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Posted 3 years ago

Hi Laura, We're glad we were able to provide you with a Stiebel Eltron solution and help guide you through the process of receiving the green homes grant voucher. Thankyou for the 5 star review!

Posted 3 years ago

“Excellent communication and help. I would not hesitate to recommend this company.”

EPC Improvements | Renewable Energy Solutions 5 star review on 23rd June 2021

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Posted 3 years ago

Thankyou for the great review Stephen! EPC Improvements

Posted 3 years ago

“I can thoroughly recommend EPC Improvements, they were supportive during every phase of the process, from planning to installation. No question was too much trouble and any suggestion or query from me about the installation was discussed and satisfactorily actioned. Following the necessary survey it was found that all my radiators needed to be replaced, and this was achieved with the minimum of disruption. Due to local problem with falling leaves in the Autumn and Winter I requested that the actual heat pump be mounted on a side wall. This was no problem and really neat and tidy installation was achieved. On the whole a first class organisation the work with and I am really impressed with the end result.”

EPC Improvements | Renewable Energy Solutions 5 star review on 11th June 2021

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Posted 3 years ago

Hi Roger, It's great to hear how Danny was able to guide you through the process of getting an air source heat pump installed at your property. It looks fantastic on the wall! Thankyou very much for your 5 star review!

Posted 3 years ago

“Good communication throughout the project from great initial advice, through to installation and follow-up. The installation team were excellent. They worked hard to overcome all the usual unplanned issues that crop up on site with patience and thoroughness. First rate experience and have no hesitation in giving the strongest recommendation.”

EPC Improvements | Renewable Energy Solutions 5 star review on 11th May 2021

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Posted 3 years ago

Hi Garry, It's fantastic to hear how happy you are with the service you received and that your Mitsubishi heat pump is working well for you. Thankyou for the excellent review!

Posted 3 years ago

“Although I had completed quite a lot of research prior to deciding on the installation of an ASHP there remained some doubts as to whether I was doing the right thing. However, EPC were excellent in allaying those fears. Danny in particular, was extremely helpful in guiding though the process and answering questions and Luke, who led the installation team is obviously an expert. There remains one snag, which I am assured will be resolved imminently by the Project Manager. However, overall I am extremely happy with the recommended unit (German), the service, the support and the end results.”

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Posted 3 years ago

Hi Richard, I'm glad our team was able to help you through the process of upgrading your home to an ASHP solution. Thankyou for the 5 star review!

Posted 3 years ago

“Thank you EPC. Your customer service and installation of my ASHP system was 100%. From start to finish I was kept up to speed with all aspects of the installation. Thank you Reynard, Danny and all the team at EPC. I would recommend your company to anybody thinking of having a low carbon system installed.”

EPC Improvements | Renewable Energy Solutions 5 star review on 29th April 2021

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Posted 3 years ago

Hi Mr Clark, Thankyou so much for your fantastic review from everyone here at EPC Improvements! We loved working with you to provide your Mitsubishi ASHP solution.

Posted 3 years ago

“I found EPC to be very professional and were always available to offer advice on any queries. I'd recommend the company”

EPC Improvements | Renewable Energy Solutions 5 star review on 2nd March 2021

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Posted 3 years ago

Thankyou for the superb review Phil! EPC Improvements

Posted 3 years ago

“EPC Improvements provided our air source heat pump. Megan was extremely helpful throughout the whole process - answering our various queries while we were deciding if it was the right solution for us. Then, once we'd settled on an air source heat pump, she kept us informed throughout, from initial order, through to installation and beyond. There were a few logistical issues along the way, but these were resolved with Megan's help.”

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Posted 4 years ago

Hi Daniel, It's great to hear how Megan was able to guide you through the process of installing an air source heat pump and was able to quickly solve any issues you had along the way. Thankyou for the review!

Posted 3 years ago

EPC Improvements | Renewable Energy Solutions is rated 4.7 based on 156 reviews