EPC Improvements Reviews

Name: EPC Improvements
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.70

4.7 Rating 163 Reviews

94 %

of reviewers recommend EPC Improvements

Company Reviews

Metrics

Info

4.7

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

About EPC Improvements:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

01245408792

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt as promised”

Helpful Report

Posted 5 months ago

Thanks, Tobi! Glad we could deliver on our promise—being prompt and reliable is what we’re all about. Appreciate the 5 stars, and if you’re happy to recommend us to others, we’d be truly grateful. Referrals keep our business moving forward!

Posted 4 days ago

“Mark gave our 8.5kW ASHP it's first service. Mark was very thorough with the service and helpfully took the time to answer questions and explain all aspects of the system.”

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Posted 5 months ago

hanks, Mike! Great to hear Mark took the time to thoroughly service your 8.5kW air source heat pump and walk you through the system—making sure customers feel confident and informed is a big part of what we do. We really appreciate the 5-star review, and if you’re happy to recommend us to friends or family, it means a lot. Our business grows through trusted referrals from customers like you!

Posted 4 days ago

“Mark provided the first service for our Mitsubishi 14kW ASHP this week. He did a thorough job and confirmed that we were running the system efficiently. The service took around 1.5 hours.”

Helpful Report

Posted 6 months ago

Thanks, Julian! Great to hear your first service on the Mitsubishi 14kW ASHP went smoothly and that Mark’s thorough approach gave you confidence the system’s running efficiently. That’s exactly the outcome we aim for. We really appreciate the review—and if you’re happy to recommend us to friends or family, we’d be truly grateful. Word of mouth is a huge part of how EPC continues to grow!

Posted 4 days ago

“I had the heat pump serviced by Mark again this year. He was very thorough & pointed out a few areas for improvement. Many thanks.”

Helpful Report

Posted 6 months ago

Thanks, Steve! Great to hear Mark provided another thorough service and highlighted a few ways to optimise your heat pump system—that kind of attention to detail is exactly what we aim for. Really appreciate the continued trust and the 5 stars. And if you’re happy to recommend us to friends or family, we’d be genuinely grateful—our business is built on referrals from great customers like you!

Posted 4 days ago

“Knowlegable, friendly, helpful, explained everything, just got on wit the job”

Helpful Report

Posted 6 months ago

Thanks, Mike! Glad to hear everything went smoothly—being friendly, knowledgeable, and just cracking on with the job is what we’re all about. Really appreciate the 5 stars. And if you’re happy to recommend us to friends or family, we’d be truly grateful—referrals keep our business thriving!

Posted 4 days ago

“Mark and apprentice Luke came to service our heat pump today, with the usual friendly and efficient service.”

Helpful Report

Posted 6 months ago

Thanks so much! Great to hear Mark and apprentice Luke delivered the same friendly and efficient service you’ve come to expect—consistency is key when it comes to maintaining heat pump systems. We really appreciate the 5 stars, and if you’re happy to recommend us to friends or family, we’d be truly grateful. Our business is built on word-of-mouth support from customers like you!

Posted 4 days ago

“Really great engineers who worked throughout the morning to make sure that my heat pump was running smoothly and efficiently for the coming year. Nothing was too much trouble and they checked everything thoroughly before they left. I have a service contract which I am very pleased with and means I have no large bill at the end either.”

Helpful Report

Posted 6 months ago

Thanks so much, Jeanette! It’s fantastic to hear our engineers took the time to make sure everything with your heat pump was running smoothly and efficiently. We’re big believers in doing the job properly—no corners cut, just thorough, reliable service. Glad to hear the service contract is working well for you too—it’s a great way to stay on top of maintenance without any surprise costs. And if you’re happy to recommend us to friends or family, we’d really appreciate it—EPC is built on trust and referrals from valued customers like you!

Posted 4 days ago

“4.5 stars would have better reflected our assessment of this heat pump service. Mark is a very courteous, friendly and efficient service engineer and we can have no complaints about his work. However, on this occasion he arrived at about 8:30am when we were expecting him between 12 and 4pm (as scheduled) - only an administrative oversight, but in theory we could have been out! The price of the Gold servicing package is quite high and is increasing by more than inflation in 2024-5 but includes remote monitoring of the heat pump system and paying monthly makes it worthwhile for us. Overall pretty satisfied.”

Helpful Report

Posted 7 months ago

Thanks very much for the detailed feedback, Mark. We're really pleased to hear you were happy with the service Mark provided—he’s consistently courteous, efficient, and thorough, and we’re glad that came across again. Apologies for the scheduling mix-up—that’s definitely on us, and we completely understand how that could’ve caused inconvenience. We’ll take this as a reminder to double-check comms and tighten things up on the admin side. We appreciate your comments on the Gold service package too. While we’ve had to adjust pricing to reflect rising operating costs (especially with the inclusion of features like remote monitoring), we do aim to keep things fair and valuable—paying monthly definitely helps take the sting out. Thanks again for your balanced review—and if you’re happy to refer us to others, we’d be really grateful. Our business continues to grow through honest feedback and recommendations from great customers like you!

Posted 4 days ago

“Mark did a great job on our heat pump service, and was very helpful in explaining things, and answering questions. He was very thorough, professional and courteous. Thanks from Hilary & Simon.”

Helpful Report

Posted 7 months ago

Thanks so much, Hilary & Simon! Really glad to hear Mark delivered a thorough and professional service—and that he took the time to explain everything clearly. Being helpful, courteous, and making sure you're confident in how your heat pump runs is exactly what we aim for. We truly appreciate the kind words—and if you're happy to recommend us to friends or family, it means a lot. Our business is built on trusted referrals from customers like you!

Posted 4 days ago

“Very good service visit conducted with great efficiently, knowledge of heat pump system and operation and with great courtesy. The engineer was ready and willing to discuss and explain the service process and what to look out for as a householder to ensure the system continues to run correctly. All round good experience.”

Helpful Report

Posted 7 months ago

Thank you, Bernard! We’re really pleased to hear you had such a positive service experience. Our engineers take pride in being efficient, knowledgeable, and courteous—especially when it comes to helping homeowners understand how to get the best out of their heat pump system. We truly appreciate the great feedback—and if you’re happy to recommend us to friends or family, we’d be very grateful. EPC continues to grow through word of mouth from valued customers like you!

Posted 4 days ago

“Mark has just been to give our system its annual service. He was very polite, considerate of our property and helpful with any questions we had.”

Helpful Report

Posted 8 months ago

Thanks so much, Kate! Great to hear Mark delivered the kind of service we aim for—polite, respectful, and always happy to answer questions. Making sure our customers feel looked after and confident in their system is really important to us. We really appreciate the kind words—and if you’re happy to recommend us to friends or family, we’d be truly grateful. Our business is built on trusted referrals from great customers like you!

Posted 4 days ago

“Just had the annual service on our ASHP, underfloor heating and rads etc. Mark was great - really helpful (answered all sorts of questions), polite, on time and as last year delivered a top service. He was supported by Emily who booked was also very helpful, polite and got everything booked in. Thank you and see you next year!”

Helpful Report

Posted 8 months ago

Thanks so much, Rob! It’s brilliant to hear Mark delivered another top-notch service on your ASHP, underfloor heating, and radiators—and that he was as helpful and professional as ever. We’ll be sure to pass your kind words on to Emily too—she works hard behind the scenes to keep everything running smoothly! We really appreciate your continued trust and the lovely feedback. And if you’re happy to recommend us to friends or family, we’d be truly grateful. Word of mouth is what keeps EPC growing strong. See you next year!

Posted 4 days ago

“Mark is an excellent engineer, new what he was doing, very efficient and friendly.”

Helpful Report

Posted 8 months ago

Thanks, Christopher! Really glad to hear Mark impressed you—he’s a fantastic engineer who always aims to be efficient, knowledgeable, and friendly on every visit. We appreciate the great feedback, and if you’re happy to recommend us to friends or family, it means a lot. Our business is built on trusted word of mouth from customers like you!

Posted 4 days ago

“We've had our heatpump for 15 months and are delighted with it. We recently had our first service, completed by Mark, and as with all our other interactions with EPC staff we found him polite, professional, and full of useful information to help us get the best from our heat pump. Highly recommend.”

Helpful Report

Posted 9 months ago

Thank you so much! We’re really pleased to hear you’re delighted with your heat pump after 15 months—and that your first service with Mark lived up to expectations. It’s always our goal to make sure customers not only have a reliable system, but also the knowledge to get the most out of it. We truly appreciate the recommendation, and if you’re happy to refer us to friends or family, we’d be incredibly grateful. EPC has been built on great service and word-of-mouth from customers like you!

Posted 4 days ago

“The engineer was very quick and thorough… he left everything clean and tidy. He was the same engineer that did the service last year (Mark)”

Helpful Report

Posted 9 months ago

Thanks so much! Really glad to hear Mark delivered another quick, thorough service and left everything clean and tidy—it’s great to have that consistency year after year. We appreciate the 5 stars, and if you’re happy to recommend us to friends or family, we’d be truly grateful. Our business continues to grow through word of mouth from valued customers like you!

Posted 4 days ago

“Very helpful and responsive, good service”

Helpful Report

Posted 10 months ago

Thanks so much! We're really pleased you found the service helpful and responsive—that's exactly what we aim for every time. Appreciate the 5 stars, and if you're happy to recommend us to friends or family, we’d be genuinely grateful. Referrals help us keep doing what we love!

Posted 4 days ago

“Faulty battery and complete unwillingness to resolve the issue. I waited weeks for an engineer to come out to fix the battery which has not been working for months. He said it was a dud and needed replacement. EPC have done nothing about this for a week and when I said I wanted a different brand of battery or a refund they ignored me and started saying it was my fault. They refuse to take responsibility and push back on the customer every time. An awful company i cannot recommend. Email below where he lies about why my battery isn’t working and ignores my requests and tells me I have to do what they say..”

Helpful Report

Posted 10 months ago

Thanks for your feedback, though we’re obviously disappointed to read your interpretation of the situation. We want to be absolutely clear: we’ve made every reasonable effort to support you throughout this process—from the initial installation, through to the most recent engineering visit, and now as we work with the battery manufacturer to get the issue resolved. At no point have we dismissed your concerns; in fact, our engineer attended site promptly and identified the issue, which we’ve been actively escalating. As mentioned in the email you’ve shared, the battery was not operational due to it being powered down—a fact confirmed during our April visit. We're not interested in finger-pointing, but it's important to clarify this detail, as it's key to understanding the timeline. While we appreciate that this situation has been frustrating, resorting to personal attacks and publicly accusing our team of dishonesty—when we’ve been working to resolve a third-party product issue—is not a constructive way forward. We stand by our team’s professionalism and commitment to customer support.

Posted 4 days ago

“I am no kind of expert about Heat Pump systems or roof top solar panel systems, the former installed by EPC in August 2020, the latter installed in 2010 and now incorporated into EPC's care and management. The annual Service of the Heat Pump system seemed to me to be very meticulously carried out by Mark on a system that in recent years has been working very well for me as the system user. Very reassuring, and many thanks to Mark and the EPC Team.”

Helpful Report

Posted 10 months ago

hanks so much, Martin! It’s great to hear your heat pump system continues to run smoothly and that you found Mark’s service visit reassuring and thorough. We always aim to take the time to do things properly—especially when it comes to long-term systems like yours. We’re also glad to be looking after your solar setup now too—bringing everything under one roof makes it easier to keep things running at their best. Really appreciate your kind words, and if you’re happy to recommend us to friends or family, we’d be truly grateful. EPC has grown through word of mouth from customers like you!

Posted 4 days ago

“Mark was very good, completing the work in good time. He was very helpful when I asked questions. My system is working beautifully, thank you.”

Helpful Report

Posted 10 months ago

Thank you so much! We're really pleased to hear your system is running beautifully and that Mark was both efficient and helpful during the visit. That’s exactly the level of service we aim to deliver every time. We appreciate the great feedback—and if you’re happy to recommend us to friends or family, it really helps. Our business continues to grow thanks to referrals from valued customers like you!

Posted 4 days ago

“Excellent service by this company! Mark communicated well and advised on issues, sorted out some minor issues which was done by installation team, which I believe was not this company! After the service and works carried out he explained on how to improve on energy efficiency and explained the mechanics of the system again in simple terms! Very pleased.”

Helpful Report

Posted 11 months ago

Thanks so much for the great feedback! Really glad to hear Mark was able to sort out the minor issues and give clear, helpful advice on getting the most out of your system. Even if we didn’t install it originally, we’re always happy to step in and make sure everything’s running smoothly and efficiently. We’re pleased you’re happy with the service—and if you’re comfortable recommending us to friends or family, we’d be truly grateful. Referrals from customers like you are a big part of what keeps EPC growing strong!

Posted 4 days ago

EPC Improvements is rated 4.7 based on 163 reviews