EPC Improvements | Renewable Energy Solutions Reviews

Name: EPC Improvements | Renewable Energy Solutions
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.69

4.7 Rating 156 Reviews

94 %

of reviewers recommend EPC Improvements | Renewable Energy Solutions

Company Reviews

Metrics

Info

4.7

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

About EPC Improvements | Renewable Energy Solutions:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

0333 050 4268

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

Write Your review

Tell us how EPC Improvements | Renewable Energy Solutions made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EPC Improvements | Renewable Energy Solutions 5 star review on 2nd December 2022

Sarah R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4.5 stars would have better reflected our assessment of this heat pump service. Mark is a very courteous, friendly and efficient service engineer and we can have no complaints about his work. However, on this occasion he arrived at about 8:30am when we were expecting him between 12 and 4pm (as scheduled) - only an administrative oversight, but in theory we could have been out! The price of the Gold servicing package is quite high and is increasing by more than inflation in 2024-5 but includes remote monitoring of the heat pump system and paying monthly makes it worthwhile for us. Overall pretty satisfied.”

Helpful Report

Posted 5 months ago

“Mark did a great job on our heat pump service, and was very helpful in explaining things, and answering questions. He was very thorough, professional and courteous. Thanks from Hilary & Simon.”

Helpful Report

Posted 5 months ago

“Very good service visit conducted with great efficiently, knowledge of heat pump system and operation and with great courtesy. The engineer was ready and willing to discuss and explain the service process and what to look out for as a householder to ensure the system continues to run correctly. All round good experience.”

Helpful Report

Posted 5 months ago

“Mark has just been to give our system its annual service. He was very polite, considerate of our property and helpful with any questions we had.”

Helpful Report

Posted 6 months ago

“Just had the annual service on our ASHP, underfloor heating and rads etc. Mark was great - really helpful (answered all sorts of questions), polite, on time and as last year delivered a top service. He was supported by Emily who booked was also very helpful, polite and got everything booked in. Thank you and see you next year!”

Helpful Report

Posted 7 months ago

“Mark is an excellent engineer, new what he was doing, very efficient and friendly.”

Helpful Report

Posted 7 months ago

“We've had our heatpump for 15 months and are delighted with it. We recently had our first service, completed by Mark, and as with all our other interactions with EPC staff we found him polite, professional, and full of useful information to help us get the best from our heat pump. Highly recommend.”

Helpful Report

Posted 7 months ago

“The engineer was very quick and thorough… he left everything clean and tidy. He was the same engineer that did the service last year (Mark)”

Helpful Report

Posted 7 months ago

“Very helpful and responsive, good service”

Helpful Report

Posted 8 months ago

“Faulty battery and complete unwillingness to resolve the issue. I waited weeks for an engineer to come out to fix the battery which has not been working for months. He said it was a dud and needed replacement. EPC have done nothing about this for a week and when I said I wanted a different brand of battery or a refund they ignored me and started saying it was my fault. They refuse to take responsibility and push back on the customer every time. An awful company i cannot recommend. Email below where he lies about why my battery isn’t working and ignores my requests and tells me I have to do what they say..”

Helpful Report

Posted 8 months ago

“I am no kind of expert about Heat Pump systems or roof top solar panel systems, the former installed by EPC in August 2020, the latter installed in 2010 and now incorporated into EPC's care and management. The annual Service of the Heat Pump system seemed to me to be very meticulously carried out by Mark on a system that in recent years has been working very well for me as the system user. Very reassuring, and many thanks to Mark and the EPC Team.”

Helpful Report

Posted 8 months ago

“Mark was very good, completing the work in good time. He was very helpful when I asked questions. My system is working beautifully, thank you.”

Helpful Report

Posted 8 months ago

“Excellent service by this company! Mark communicated well and advised on issues, sorted out some minor issues which was done by installation team, which I believe was not this company! After the service and works carried out he explained on how to improve on energy efficiency and explained the mechanics of the system again in simple terms! Very pleased.”

Helpful Report

Posted 9 months ago

“well what can I say that nobody else hasn't apart from EPC is a company who employs engineers who knows the inside out of all heat pumps and how they actually work and not just on paper but in practice too. Mark is an easy guy to listen and talk to and has a lot of patience having to go through things more than once so you're fully understand the concept. thanks Mark.”

Helpful Report

Posted 9 months ago

“Mark provided excellent customer service when quoting for our (quite complicated) PV system. He was always quick to reply, took to a lot of time to provide a system that best met our requirements and cleasrly has a deep understanding of the technology and processes involved. I'm looking forward to working with the installation team and seeing our system going in soon. EPC Improvements were recomended by a contractor that has very high standards, and now I know why.”

Helpful Report

Posted 9 months ago

“Very thorough annual heat pump service. Engineer explained matters as he went along and was very willing to answer questions with full explanations. Never felt that he was rushing to leave because of other appointments. Even before he did leave he asked if we had any other questions or queries.”

Helpful Report

Posted 9 months ago

“James and Mark in servicing provide an excellent service. The service has improved greatly over the last two years. Mark attends to all the details and takes a look at the whole system. Well done.”

Helpful Report

Posted 9 months ago

“Excellent annual service of our Ecodan ASHP from Mark. He is very competent and knowledgeable, and also takes the time to answer questions and make suggestions for improvements.”

Helpful Report

Posted 10 months ago

“Just had our LG ASHP heating system serviced by Mark. He explained what he was doing and seemed very thorough, he was also on time. Recommend.”

Helpful Report

Posted 10 months ago

“Serviced our Vaillant Air source heat pump. very knowledgable engineer Mark. Explained what he was doing and provided tips on optimum system use for maximum efficiency. Highly recommend this firm”

Helpful Report

Posted 10 months ago

Hi Mark. Thanks for the review on your recent Vaillant heat pump service by our engineer Mark. We're happy that the service exceeded your expectations. If you need anything in the future you know who to call. See you again next for your service. All the best.

Posted 10 months ago

EPC Improvements | Renewable Energy Solutions is rated 4.7 based on 156 reviews