EPC Improvements | Renewable Energy Solutions Reviews

Name: EPC Improvements | Renewable Energy Solutions
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.67

4.7 Rating 149 Reviews

93 %

of reviewers recommend EPC Improvements | Renewable Energy Solutions

Company Reviews

Metrics

Info

4.7

Based on 149 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About EPC Improvements | Renewable Energy Solutions:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

0333 050 4268

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

Write Your review

Tell us how EPC Improvements | Renewable Energy Solutions made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EPC Improvements | Renewable Energy Solutions 5 star review on 2nd December 2022

Sarah R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was very quick and thorough… he left everything clean and tidy. He was the same engineer that did the service last year (Mark)”

Helpful Report

Posted 5 months ago

“Very helpful and responsive, good service”

Helpful Report

Posted 5 months ago

“Faulty battery and complete unwillingness to resolve the issue. I waited weeks for an engineer to come out to fix the battery which has not been working for months. He said it was a dud and needed replacement. EPC have done nothing about this for a week and when I said I wanted a different brand of battery or a refund they ignored me and started saying it was my fault. They refuse to take responsibility and push back on the customer every time. An awful company i cannot recommend. Email below where he lies about why my battery isn’t working and ignores my requests and tells me I have to do what they say..”

Helpful Report

Posted 5 months ago

“I am no kind of expert about Heat Pump systems or roof top solar panel systems, the former installed by EPC in August 2020, the latter installed in 2010 and now incorporated into EPC's care and management. The annual Service of the Heat Pump system seemed to me to be very meticulously carried out by Mark on a system that in recent years has been working very well for me as the system user. Very reassuring, and many thanks to Mark and the EPC Team.”

Helpful Report

Posted 6 months ago

“Mark was very good, completing the work in good time. He was very helpful when I asked questions. My system is working beautifully, thank you.”

Helpful Report

Posted 6 months ago

“Excellent service by this company! Mark communicated well and advised on issues, sorted out some minor issues which was done by installation team, which I believe was not this company! After the service and works carried out he explained on how to improve on energy efficiency and explained the mechanics of the system again in simple terms! Very pleased.”

Helpful Report

Posted 6 months ago

“well what can I say that nobody else hasn't apart from EPC is a company who employs engineers who knows the inside out of all heat pumps and how they actually work and not just on paper but in practice too. Mark is an easy guy to listen and talk to and has a lot of patience having to go through things more than once so you're fully understand the concept. thanks Mark.”

Helpful Report

Posted 6 months ago

“Mark provided excellent customer service when quoting for our (quite complicated) PV system. He was always quick to reply, took to a lot of time to provide a system that best met our requirements and cleasrly has a deep understanding of the technology and processes involved. I'm looking forward to working with the installation team and seeing our system going in soon. EPC Improvements were recomended by a contractor that has very high standards, and now I know why.”

Helpful Report

Posted 6 months ago

“Very thorough annual heat pump service. Engineer explained matters as he went along and was very willing to answer questions with full explanations. Never felt that he was rushing to leave because of other appointments. Even before he did leave he asked if we had any other questions or queries.”

Helpful Report

Posted 7 months ago

“James and Mark in servicing provide an excellent service. The service has improved greatly over the last two years. Mark attends to all the details and takes a look at the whole system. Well done.”

Helpful Report

Posted 7 months ago

“Excellent annual service of our Ecodan ASHP from Mark. He is very competent and knowledgeable, and also takes the time to answer questions and make suggestions for improvements.”

Helpful Report

Posted 7 months ago

“Just had our LG ASHP heating system serviced by Mark. He explained what he was doing and seemed very thorough, he was also on time. Recommend.”

Helpful Report

Posted 8 months ago

“Serviced our Vaillant Air source heat pump. very knowledgable engineer Mark. Explained what he was doing and provided tips on optimum system use for maximum efficiency. Highly recommend this firm”

Helpful Report

Posted 8 months ago

Hi Mark. Thanks for the review on your recent Vaillant heat pump service by our engineer Mark. We're happy that the service exceeded your expectations. If you need anything in the future you know who to call. See you again next for your service. All the best.

Posted 8 months ago

“Great and helpful service, Mark explained everything and tuned the system further.”

Helpful Report

Posted 8 months ago

Hello, Thanks so much for the excellent 5* review on your recent experience with us. If you need any assistance in the future please get in contact.

Posted 8 months ago

“Had huge issues with them - broke my roof, sold me mis-specced items, then tried to extort me for more money on top of what we agreed. Literally having to take them to court. AVOID!”

Helpful Report

Posted 8 months ago

Hello Anonymous. We are unsure what project this review relates to as we have no installations where the issues you described can be relatable. Please feel free to contact us directly if this review in genuine so this can be looked in to, info@epc-improvements.co.uk. All the best.

Posted 8 months ago

“Comprehensive service professionally carried out by Mark.”

Helpful Report

Posted 9 months ago

Hello, Thanks for taking the time our of your day to leave us this kind review on your heat pump service by Mark. He will be informed of this and I'm sure he'll be over the moon. All the best.

Posted 8 months ago

“Very thorough service by Mark, who seems to be highly experienced with air source heat pumps.”

Helpful Report

Posted 9 months ago

Hello, Thanks for the excellent review on your recent heat pump service. Mark will be very pleased with your kind words. Be sure to spread the word of our companies offerings as companies like ours thrive on referrals and recommendations. Have a super day!

Posted 8 months ago

“Excellent service. I had a problem last year for which EPC were able to help me out although the system had been installed by another company. I'n just had my first service by EPC and am very happy with the the whole process. Mark came yesterday, completed the job, made a couple of recommendations and left me feeling content.”

Helpful Report

Posted 10 months ago

Hey Eunice. We really appreciate the kind review, we're glad we have been able to support you in the heat pump system you had installed with another company. It goes without saying we're here for you whenever you need us. All the best and have a fab day!

Posted 8 months ago

“Great service - particularly with on-going help and support. We had our first annual service over 6 months ago that was very efficient and thorough. I called EPC about a problem today and within a few hours it was successfully resolved remotely. Very helpful customer service - highly recommend!”

Helpful Report

Posted 11 months ago

Hey Rebecca, We're glad the service you had from us was to your satisfaction. We will be sure to let the service engineer know. If you need anything else from us please get in touch with our team that are here to support you. Thanks again for your valued custom and time spent leaving this review. All the best.

Posted 8 months ago

“Mark came to service our ASHP which EPC installed two years ago - we have had nothing but great service from them - thanks.”

Helpful Report

Posted 11 months ago

Hi Peter, Thanks for the fab review on the experience you've had with us on your heat pump installation and ongoing servicing support. We're always here to help. Be sure to spread the word ;) Thanks.

Posted 8 months ago

EPC Improvements | Renewable Energy Solutions is rated 4.7 based on 149 reviews