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EPC Improvements Reviews

4.7 Rating 175 Reviews
94 %
of reviewers recommend EPC Improvements
4.7
Based on 175 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
2 - 3 Hours
Customer Service
4.5 out of 5

About EPC Improvements:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

01245408792

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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Mark came to service our ASHP which EPC installed two years ago - we have had nothing but great service from them - thanks.
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Posted 1 year ago
Hi Peter, Thanks for the fab review on the experience you've had with us on your heat pump installation and ongoing servicing support. We're always here to help. Be sure to spread the word ;) Thanks.
Posted 1 year ago
I've had my heat pump installed for about 2 years now and initially had some minor problems but they were soon sorted by James at EPC. The install was very swift despite being not an easy one and the installers were very tidy and did a neat job lagging and hiding the extra pipes needed. I've been over the moon with my decision to both install a heat pump and to have chosen EPC to do the install. Over the winter period the whole house is warm and cosy without costing me a fortune. Mark from EPC has just completed an annual service for me, it's good value for money if you pay by monthly installments, he did a great job explaining what he was doing and why. Mark also went over and above what I've experienced from British Gas with my old gas boiler in improving things further with advice on insulation of my install, as it's in an unheated garage, he also went outside and put extra insulation in places which is something he didn't have to do but I really do admire his tenacity in wanting my install to be just perfect. I've been talking to and showing my neighbour my install as they want a heat pump as well and I highly recommend EPC to them.
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Posted 1 year ago
Hello Martyn. Thanks for taking the time to leave the very comprehensive review. We really do appreciate your kind works and feedback. Your review will help other potential customers see what to expect from our services. We'll pass your positive feedback on to Mark the service engineer as well. All the best and if you need us please just call.
Posted 1 year ago
I arranged a service for our heat pump and the appointment was made within days. I asked for the engineer, Mark to call at an approximate time and he arrived as requested. He was friendly and very professional and thorough. He checked and services the heating system and all the radiators to ensure everything was functioning properly. I was pleased with the company's friendly and professional working practices and I will be happy to continue to use their services.
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Posted 1 year ago
Hi David. It's great to read you were really happy with the recent heat pump service you received from us. We take great pride in not only installing heat pumps but also looking after them. Thanks again.
Posted 1 year ago
Brilliant service! Air source system was installed in 3 days with little or no disruption. The engineer was very good and explained the system thoroughly. Cleared up after each day so no mess was left very tidy.
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Posted 2 years ago
Just had our 1-year service by Mark. He was really helpful and knowledgeable, with plenty of good advice about the management of our heat pump. Thanks for an efficient service.
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Posted 2 years ago
The One Year service was outstanding. The day after our EPCImprovements Air Source Heat Pump (ASHP) was switched on we moved into our refurbished house with dozens of things to sort out. The temperature plummeted and it snowed and we had difficulty controlling the heating but not the hot water which has always been excellent. A year later the service engineer not only transformed our ability to control and adjust the heating but took great pains to ensure we understood it and since then the heating has also been just right. There was a part which proved to have a fault which he had replaced by a colleague which made the control just perfect but he kept in touch to check we are happy and responded promptly to the questions we emailed or texted him - we are not gifted IT users generally but are now gifted ASHP users. We've had snow again since his visit and we knew how to handle the outside temperature variations so just admired the pictureque views from inside our warm home. He's even promised to do our next year's service which as his aim is to spend as long (or short) a time as necessary to ensure we are entirely happy is great news.
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Posted 2 years ago
Service has been excellent. The problem I reported was attended to promptly and efficiently and subsequent queries have been quickly answered. The subsequent problem was resolved by instruction over the phone, so no charge was incurred.
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Posted 2 years ago
EPC have carried out a very big project as part of a major refurbishment of my house during 2021/22. The contract included solar panels on the roof, the installation of a ground source pump system, underfloor heating plus connecting the house to the aquifer which now supplies my house with all its water needs. There were teething problem, which is not surprising in any project and especially with one of this size. I found them very willing to go the extra mile to make sure issues are resolved as quickly and successfully as possible. When the main builders were causing problems because they were not in control of this aspect of the contract, EPC would find a way to work around without confronting them, which helped me get the job done. I have just had my first proper winter in the house and as we know, it was a cold one. The heating coped very well indeed! The house was suitably warm all the time. The underfloor heating is Heatmiser which I learned to use. It took me a little while to get my head around it, but I am now very happy with this choice, each room has its own controller and changing the settings is very easy. In particular I want to single out Craig McAlister, one of the directors, who could not have done more to help me. Even in areas during the refurbishment, which had nothing to do with his particular part of the work, he went out of his way to help out. A nicer, more competent and helpful person is difficult to find. Thank you, Craig!
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Posted 2 years ago
EPC supplied and installed a Vaillant Arotherm air source heat pump. Throughout the process, all the EPC people we dealt with were helpful, efficient, and capable. Our initial contact at EPC was patient and sympathetic, and he addressed all our concerns and questions, without putting pressure on us. The project planners were very helpful and, despite being extremely busy, responsive and meticulous (especially in their help concerning some issues with planning permission). Finally, the installer and technical managers were simply brilliant and did their best to make the installation process as stress-free as possible. The end result, the installation and commissioning, is, as far as we can tell, flawless. Thank you.
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Posted 2 years ago
So far they have been very helpful and very professional. Looking forward to our installation!
EPC Improvements 5 star review on 25th October 2022 EPC Improvements 5 star review on 25th October 2022 EPC Improvements 5 star review on 25th October 2022 EPC Improvements 5 star review on 25th October 2022 EPC Improvements 5 star review on 25th October 2022 EPC Improvements 5 star review on 25th October 2022 EPC Improvements 5 star review on 25th October 2022 EPC Improvements 5 star review on 25th October 2022 EPC Improvements 5 star review on 25th October 2022
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Posted 2 years ago
Hi Sarah, Thanks for your review. The installation has now been completed and looking at the pictures it looks great. A system that's been designed and installed to last a lifetime! The team are here to support you in the ownership of your new heating system. Thanks for your custom. Craig
Posted 2 years ago
When I started researching solar panels and battery backup it soon became very clear to me that it was a complicated subject. Things to be considered included the correct size of the system, was my house suitable, what manufactures products to use, the various methods to operate the solar panels, what type of inverter, the size of the battery and of course the price! When I first contacted EPC I was put in touch with Kai and he was crucial in my decision to use EPC. Throughout the initial stages he was always available and patient in answering my many questions about the design of the system. Most importantly he listened to what I wanted the system to do and then recommended solutions accordingly. The actual installation took longer than was planned due to unforeseen problems. However, the problems were all resolved to my satisfaction and the completed work is neat and tidy. The system has now been operating for a month and the data shows that I will be reducing my electricity usage from the grid by a considerable amount. I am very pleased. Will I recommend EPC to others? YES.
EPC Improvements 5 star review on 31st August 2022 EPC Improvements 5 star review on 31st August 2022
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Posted 2 years ago
Hi Ron, Thanks so much for your review. Much appreciated.
Posted 2 years ago
EPC have just installed 7 solar panels -- small beer compared to some! They have been helpful throughout - scaffolding and equipment delivered on time and all workmen efficient and helpful . I'm probably their oldest customer ( 81!) but am looking forward to lots of free electricity. Thankyou EPC.
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Posted 2 years ago
We've been working with EPC Improvements for the last 6 months on a project which included a 32 panel solar system and a Air Source Heat Pump system for our home. The whole process has been great from start to finish and whilst there have been some road bumps along the way (as there always are in home improvement projects) we have always felt confident with EPC. A couple of stand out points for me have been that there has never been a hard sell (in fact, the total opposite, allowing us to change our minds throughout the process as to what was best and even dropping a couple of things from the project on their recommendation) and the communication throughout, which includes their amazing knowledge and friendliness in answering (a lot of) questions. In addition all of the companies/sub-contractors that EPC work with have been brilliant as well! Credit to everyone they work with. We would highly recommend EPC Improvements for your home project
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Posted 3 years ago
I've given 5 stars because I could not give 4.5. The whole process of having a Stiebel Eltron heat pump and SolarEdge solar PV installed was, in the end, very successful, and I am 100% delighted with the result and quality of the workmanship but there were a few niggles along the way. Probably the thing I found most difficult to deal with was scheduling and arranging installer visits to coincide with the building modernisation work that was being done at the same time. This allowed the equipment to be fitted into the fabric of the house but I found it very difficult to manage installer appointments that were often delayed or arranged with less than 24 hours notice and the installation was broken down into quite small chunks requiring many installer visits. Synchronising these changing and fragmented visits with all my other site contractors was a nightmare. Of course none of this was helped by the pandemic. However the the system provided for both heat pump and solar is top notch and works flawlessly.
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Posted 3 years ago
Hello David, Thanks so much for your excellent review. You were one of our 1st Stiebel Eltron heat pump with Easytron control installations, and we've done over 100 more heat pump installs since. We're very happy you're enjoying your system. Many thanks Craig
Posted 3 years ago
Fantastic knowledge of the products available and EPC were willing to go the extra mile to sort out a system that suits. It's not often you find a company that is genuinely interested in the greener solutions journey rather than just trying to make a quick profit. I would recommend Kai as a consultant as his understanding and explanation of the many variables made a complex situation more accessible.
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Posted 3 years ago
From start to finish I had exemplary service from the team at EPC. They were knowledgeable and friendly and their attention to detail meant that I knew I had chosen the right company. The quality of the plumbing workmanship is the best I have ever seen - very neat and tidy. My property, which had no central heating or hot water, is now beautifully warm and comfortable. I would not hesitate to recommend them.
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Posted 3 years ago
Great no-pressure sales experience with EPC Improvements - we had solar PV fitted to our new garage, and though the garage build was hugely delayed by covid, never any concerns with EPC. Communication was good throughout, and the installation was quick and easy. Highly recommended.
EPC Improvements 5 star review on 21st November 2021
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Posted 3 years ago
We had a great experience with EPC. They were courteous and helpful throughout, talking us through the various changes and application processes along the way. We installed in 2 phases - 3.7kW initially (18 panels) and another 3.7kW a year later, and after some hunting they were able to source some almost identical panels to match the 2 sets up, despite the technology moving on significantly the meantime. The end result is a 7.4kW system which has generated ~10MWhr per annum for the last couple of years. We use a little over 50% ourselves and export the balance, but now we have one (possibly 2 electric cars) we will use more and more, and may consider a battery system to smooth out the flow. EPC installed a SolarEdge diverter to heat our water too. Our energy consumption is half of what is used to be!! The SolarEdge technology recommended by EPC has been excellent - reliable and the app access is great to see what's going on.
EPC Improvements 5 star review on 4th November 2021 EPC Improvements 5 star review on 4th November 2021 EPC Improvements 5 star review on 4th November 2021
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Posted 3 years ago
I had air source heating system fitted. I searched around and most company's where all about the same price. One of the reasons for using EPC was due to very good communication. The fitment was not a straightforward one . The hot water tank had to be fitted in a small outhouse and the water pipes running through my Kitchen. I decided to take my Kitchen apart to make running the pipes easier. All the pipework was done in copper and to a very good and tidy way. The workmen always cleaned up behind them at the end of every day. We where left without hot water for one day, but it wasn't a problem for me due to having an electric shower. The workmen had to stay late a few times. On the last day they didn't finish until well past 9 pm. I went and got them a McDonald.
EPC Improvements 5 star review on 17th October 2021 EPC Improvements 5 star review on 17th October 2021
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Posted 3 years ago
We had an air heat pump installed. The team that came on site were excellent. They often worked 10 - 12 hour days to help minimise the amount of time that we were without heat and were cheerful and friendly. They were happy to explain in detail what they were doing. We were very impressed with the quality of the pipework/install - they took time and effort to make sure that the pump room installation looked attractive with neatly arranged pipes.
EPC Improvements 5 star review on 2nd October 2021 EPC Improvements 5 star review on 2nd October 2021 EPC Improvements 5 star review on 2nd October 2021 EPC Improvements 5 star review on 2nd October 2021
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Posted 3 years ago
EPC Improvements is rated 4.7 based on 175 reviews