EOS Rooflights Ltd Reviews

Name: EOS Rooflights Ltd
Address: Unit 1 The Beechwood Centre42 Lower Gravel RoadBromleyKent, Bromley
Rating: 4.81

4.8 Rating 323 Reviews

97 %

of reviewers recommend EOS Rooflights Ltd

Company Reviews

Metrics

Info

4.8

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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EOS Rooflights Ltd 4 star review on 26th June 2023

A Memet

EOS Rooflights Ltd 5 star review on 26th January 2023

Clive Woodford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Eos rooflight turned up on time as always, simple to install and looks great, throws so much light into what was a dark space, the quality of the rooflight is amazing, I will continue buying from Eos in the future,”

Helpful Report

Posted 1 year ago

“The rooflights are a key feature externally of the property as they are prominent on the flat roof. They are angled by 15 degrees to allow the south facing sun to enter the house maximising natural light and also utilising any solar gain. The majority are triple glazed, with a couple of larger opening lights being double glazed. Internally they provide so much light and the light shafts are a characteristic of the internal architecture given that there are 15 within the house. The ordering and supply process was straightforward and installing them worked well with the pre-made upstands. All in all a very satisfactory and successful decision to select Eos rooflights.”

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Posted 1 year ago

Thank you for your positive feedback Clive. Great photos, they look incredible.

Posted 1 year ago

“I was after rooflights with laminated glass and of good quality! I contacted EOS after seeing and viewing their products. They fitted the requirements. The service was first rate, nothing was a problem and the drawings to work before delivery excellent. Would highly recommend.”

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Posted 1 year ago

“Great quality rooflight, delivery was as planned and on time. We will be using this company again.”

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Posted 2 years ago

“Professional and friendly throughout. Delivery was prompt and product is great.”

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Posted 2 years ago

“As always the service was excellent. Item was installed and gave us the finish that we expected and is a quality product to go with our quality development. EOS never seem to deliver on quality and in service”

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Posted 2 years ago

“Most importantly, a brilliant product - we are absolutely delighted. On top of that, great customer service and excellent price.”

EOS Rooflights Ltd 5 star review on 24th November 2022

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Posted 2 years ago

“Great communication and customer service. Lovely staff, all willing to help. Delivery was swift and hassle free. Awesome rooflight. Great feature to our ongoing project. If I needed another rooflight, I would definitely use EOS again.”

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Posted 2 years ago

“Received very poor quality damaged 900×900 electric opener skylight, emailed customer services they admitted there mistake and offered me £100 compensation and pot of paint to brush over the scratches my self, whereas selling ex display and small cosmetic damage windows for £400 less.”

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Posted 2 years ago

“Excellent customer service and advice and top quality product. Thank you”

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Posted 2 years ago

“Eos Rooflights were absolutely brilliant from start to finish. The product is excellent quality and the service I received so second to none. I will defo be using Eos Rooflights for all my future projects.”

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Posted 2 years ago

“Really happy with the 3x1.5m rooflight - super quality and easy to install. Thank you”

EOS Rooflights Ltd 5 star review on 10th November 2022

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Posted 2 years ago

“The team at ESO's are really helpful and friendly. The customer service is excellent, with prompt replies and a wealth of knowledge. The delivery was tricky with restricted space and a lot of rooflights, EOS's made this process run smoothly. Would definitely recommend ESO. Very happy with the product and the company.”

Helpful Report

Posted 2 years ago

“Natalie was fantastic throughout the process. From initial enquiry which was made via the EOS website, through to final delivery of our stunning roof light, Natalie was available on email or by phone as needed. As with other extensions there are things reconsidered along the way. Natalie was able to help us navigate the options and other dependencies at each stage. Great work!”

Helpful Report

Posted 2 years ago

“Ordering was easy and efficient. The prices are very competitive, and the roof lights are good value. Delivery was very good and both delivery drivers were excellent. Customer service team very helpful and informative. Both clients that we have supplied and fitted the roof lights for have given 100% feedback on both jobs.”

Helpful Report

Posted 2 years ago

“We were looking for quality windows for an orangery roof. As self builders it is often hard to find the right product amongst numerous internet offerings, see samples and make a decision. We came across EOS Rooflights online but weren’t sure about the quality of the product, until meeting Chris Higgins and seeing some samples at a trade show. We chose 3 large ECO modular rooflights with solar glass and motorised openers. EOS have been very helpful with supporting us including arranging for a non-standard delivery. The product itself has proved to be good quality and straightforward to install.”

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Posted 2 years ago

“We found EOS extremely helpful and informative when deciding which roof light was best suited for our project. Very easy to follow installation aswell Highly recommend.”

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Posted 2 years ago

“High quality excellent products, sleek and elegant and easy to fit. A superb choice for my client.”

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Posted 2 years ago

“I ordered a 2.8x1.0m eco rooflight. It was not expensive, and was delivered on time.It arrived as an upstand and top. My window fitters installed it. It is perfect in every way, very smart and neat. It has solar protection on the glass. It looks superb from underneath, and on top too. The customer service has been great, very helpful. I was talked through how to install the overhang parts, and sent some extra screws after I lost them! The whole service from EOS has been excellent.”

Helpful Report

Posted 2 years ago

“Delivery, excellent Price, excellent Quality, generally excellent Installation, poor instructions and generally far more difficult than expected • There was a plastic moulding installed in the ridge bar and the hip moulding was also fitted to the ridge bar. The plastic moulding was very tightly fitted and there was no instruction on how this could be removed. This prevented the 13mm hex bolts from being inserted and the hip bars from being bolted to the hip mouldings using the tool provided (see photo). In the end I had to remove the hip mouldings, insert the 13mm hex bolts, replace the hip mouldings on the ridge and then, with a lot of difficulty and a variety of spanners to fit into the tight space in the moulding, tighten the hex bolts to secure the hips. Response from EOS: Pyramid lanterns are a little trickier to install based on access to the crown moulding but still possible, we build them all ourselves in the factory. • Fitting the end caps was highly problematic. Firstly, I had to drill out the holes for the security bolts as the holes were not properly formed and were full of casting metal. Once the holes were opened, I tried to install the security screws, but the security bit provided was the wrong one, which necessitated me purchasing the correct bit type 27 Torx. I managed to screw in the top screw, but the bottom one was far too short. I bought some 50mm Pozi’s as a trial and these worked well. I still don’t have the proper security screws for the lower screw holes. Response from EOS: If the lantern has been installed correctly then a 32mm security screw is correct, 50mm would be too long. My response - the endcaps are fully located - bottom screws are just too short! The screws can't be too long as they screw into a plastic fitting that runs parallel to the length of the hip mouldings • Lots of incorrect and unnecessary parts provided including screws with no threads! • Lastly, after fitting the top caps with the allen bolts, I fitted the plastic covers. These immediately dropped out and could not be secured unless I used an adhesive. Response from EOS: A small amount of adhesive is required in some cases as gravity will mean the cover doesn’t hold under its own weight. My response - clearly the caps are not correctly designed and fit for purpose!”

EOS Rooflights Ltd 3 star review on 23rd August 2022

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Posted 2 years ago

EOS Rooflights Ltd is rated 4.8 based on 323 reviews