EOS Rooflights Ltd Reviews

Name: EOS Rooflights Ltd
Address: Unit 1 The Beechwood Centre42 Lower Gravel RoadBromleyKent, Bromley
Rating: 4.81

4.8 Rating 323 Reviews

97 %

of reviewers recommend EOS Rooflights Ltd

Company Reviews

Metrics

Info

4.8

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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EOS Rooflights Ltd 4 star review on 26th June 2023

A Memet

EOS Rooflights Ltd 5 star review on 26th January 2023

Clive Woodford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Positive experience using EOS Rooflights. Good website, easy to follow. Delivery system was easy and flexible, the delivery driver could not have been more helpful. EOS came recommended to me from a friend and I can see why. Product is good, on site builders even commented on how quality the product looked.”

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Posted 2 years ago

“Firstly, great service and communication during a period where most companies struggled! The skylights themselves are also fantastic, so we’ll made and easy to install. The diagrams online to help set the up stand were clear and easy so even our builder could follow them. Then they just sit on top like a shoebox lid. So simple but so precise, I can’t recommend EOS enough!”

EOS Rooflights Ltd 5 star review on 19th August 2022

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Posted 2 years ago

“A mixed bag really. Ordered 2 windows that were delivered without any issues. However, I had mistakenly ordered the wrong sized windows and had to return those ordered and re-order a second pair. £150 charged for return! Delivery of second pair of windows delayed as first pair were being organised to be picked up at same time. On delivery of second pair driver not aware that he was picking up a return pair also but managed to get this sorted on sight at the time and for him to take return. Did not get refund for original windows without having to chase up EOS and also was double charged return fee postage, which again I had to chase up to get this sorted. In all communications with EOS staff I found them very pleasant and responsive but seems there are some missing links in their administration procedures that would improve their service. Windows seem robust and easy to install.”

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Posted 2 years ago

Hi Simon, Your feedback is important to us and we appreciate your honesty. We have taken on board your comments and we will work internally to improve the process where units are swapped over.

Posted 2 years ago

“Great company to deal with very helpful before and after ordering. Was kept up to date with delivery date. The roof lantern we installed for a client was very well made, great materials and very easy to put together with the detailed instructions.”

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Posted 2 years ago

The feelings mutual, thank you for your positive review. We look forward to doing more work with you.

Posted 2 years ago

“I spent months researching and requesting estimates for a large 3m x 1.5m Flat Roof Light; without a join. Which proved a huge learning curve. My builder advised me I should to consider having a smaller roof light or join, which I didn’t want. Thankfully, I managed to find EOS Roof Lights, who were really helpful, knowledgable, efficient and extremely competitive. I now have the Roof Light I envisaged, which looks amazing. Great level of service and fantastic product. Delivery and communications were excellent. Would certainly recommend EOS Roof Lights. Thanks Chris.”

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Posted 2 years ago

Thank you for your positive feedback Jacqui! We really appreciate your kind comments.

Posted 2 years ago

“We are so amazing that EOS Rooflights Ltd to install the rooflight. The quality is great and my family love it so much. I will highly recommend my friend to install it in the future.”

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Posted 2 years ago

“Beautiful windows that were easy to install. So pleased thank you. Communication was excellent also thanks so much! Emma”

EOS Rooflights Ltd 5 star review on 4th July 2022

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Posted 2 years ago

“Great service, very knowledgeable staff, lantern arrived in 3 days, we love it, thanks chaps, highly recommended”

EOS Rooflights Ltd 5 star review on 1st July 2022

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Posted 2 years ago

“We’re very satisfied with your prompt Sevice. The roof lights look great, installation went smooth as your drawings were spot on. Overall very happy will use you again and recommend you to customers who need rooflights. Thanks and hope this helps you.”

Helpful Report

Posted 2 years ago

“Postponed my order without telling me that they needed full payment first. Told me how much to pay, which I followed. Roof lantern was delivered as agreed, then chased me for a further £200 months later. Offered no discount in return for all the mucking around. Very rude and sarcastic staff too. There are LOTS of suppliers out there so avoid this company.”

Helpful Report

Posted 2 years ago

Apologies for the mistake on our end with regards to full payment not being issued before delivery. We are glad to have resolved this in the end.

Posted 2 years ago

“The help on the information on there roof lights is brilliant product quality and packaging is really good too Would recommend Great all round company”

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Posted 2 years ago

“Great customer service and fantastic product. Delivery and communications were excellent. Competitive pricing and manufactured to the exact sizes we supplied. Roof light looks amazing in our hallway. Would certainly recommend this company.”

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Posted 2 years ago

“We came across EoS at the home building show in Oc 2021 and after discussing our drawings (2 roof lights in drawings) decided to go along with their quote. However, mistakenly one roof light was ordered and invoiced. Unfortunately this was not picked up by the Eos representative also. Recognising this as our intake too We then ordered another similar one back in January and paid half the amount. No customer support / acknowledgment/ communication from Eos. We were in for another blow when Eos called in Feb to inform that their production line has changed and the second roof light on order is a different spec to the original one. So we either had to take this one or order a new one again. To avoid our project getting delayed by another 6 weeks we have decided to use the current one on order. So we are having to use a different roof light to get our project to completion and make sure it matches the one already up there. We are settling for a product that does not match what we had ordered for and are being given a 20% off. All this time Eos blames us for ordering one roof light initially. I am unhappy with the amount they have offered to make up for changes to their production line. As a customer I put my trust in the company. Yes, it was our mistake in ordering only one but it is not our fault that the company is not working in sync with its production/ operations. And they are quick to blame the customer - we have spent over £5 k on their products and feel utterly let down from the quotation to the delivery stage! I utterly regret the day we came across this firm!”

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Posted 2 years ago

“I researched several roof lights and found that Chris Higgins and his colleagues at EOS provided the best technical advice and were happy to address my questions quickly. I purchased the roof light in September 2021. It was very heavy and there were issues with the delivery schedule which was stressful due to the additional manpower I needed to offload etc. EOS customer service did address the issues and I am delighted with the quality of my new roof light. I would like to thank Chris, Natalie, and the team for their help.”

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Posted 2 years ago

“We are very happy with both the product and the service we received from the company. The roof light is of excellent quality at a competitive price and the customer service was excellent. It is always good to be able to contact a company once you have ordered a product and this was certainly the case with EOS Rooflights Ltd. Unlike a number of other companies we have had to deal with during our building project.”

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Posted 3 years ago

“Great product and excellent service from EOS”

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Posted 3 years ago

“I sent in the order for the roof light and received delivery in 4 weeks, at the moment anything that includes glass is taking ages so I was surprised when it turned up on time.”

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Posted 3 years ago

“We have used EOS Rooflights on a couple of projects now and will continue to do so. The quality of the frame which is welded, and the glass connection, is second to none, and this makes for a trouble-free installation. Hillbuilt Construction”

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Posted 3 years ago

“I did a lot of shopping around when trying to find the right product for our extension roof and the EOS Flex electric stood out in terms of price and overall quality. The ordering and delivery process was fantastic (within a week it was with me) and it took less than an hour to install. Really happy with the quality and finish so wouldn't hesitate in recommending to anyone looking for similar”

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Posted 3 years ago

EOS Rooflights Ltd is rated 4.8 based on 323 reviews