Enviro-Flame Reviews

Name: Enviro-Flame
Address: Unit 1 Riverside Industrial Park 16 Lyon Road Wimbledon, Wimbledon
Rating: 4.87

4.9 Rating 464 Reviews

97 %

of reviewers recommend Enviro-Flame

Company Reviews

Metrics

Info

4.9

Based on 464 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02031241588

Email:

enviro-flame@reviews.adtrak.co.uk

Location:

Unit 1 Riverside Industrial Park 16 Lyon Road Wimbledon
Wimbledon
SW19 2RL

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Enviro-Flame 5 star review on 5th September 2020

Brian Taylor

Enviro-Flame 5 star review on 26th January 2020

Professor MacDonald

Anonymous

Anonymous // 01/01/2019

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“Bryan was brilliant - friendly, very efficient and also took time to explain process and upkeep.”

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Posted 1 year ago

“Good knowledge of their trade, solid communication from start to finish. The engineers Claudio and Bryan did a great job and really took the time to explain everything to us!”

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Posted 1 year ago

“Awful experience with Enviroflame. Charged me a premium of over £100 over the actual cost to order me a spare I could have got myself, so then spent over £550 on a gas fire repair which didn't last more than a few months. Then ignored 2 contact emails asking for a warranty repair/visit, despite using the same email as had been fine previously and then when contacted again wanted over £225 for a call out fee - a massive increase on the original. Instead had a local engineer service the fire, who found an underlying problem undetected by Enviroflame and likely to have been the original issue and would likely have saved me over £500. Regret ever involving them and that's before a more major issue I won't even mention here now but was dangerous.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for leaving your review. I am sorry that you feel that our service has not lived up to your expectations on this occasion. After completing some internal investigations on our side, we are unable to identify you as a customer. Please can you provide some more information regarding the date of your initial gas fireplace repair to info@enviro-flame.co.uk so that we are able to investigate this further. Our number one priority is customer satisfaction, so we'd like to get to the bottom of this for you. Kind Regards, The Enviro-Flame Team

Posted 1 year ago

“Bryan has looked after the servicing of our log burner for a few years now. He does an excellent job, is efficient, and friendly. Highly recommend.”

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Posted 1 year ago

“A very efficient service. Chimney swept with no mess. Highly recommended.”

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Posted 1 year ago

“Very happy with the service engineer Bryan Kamall, very polite and so effient, also gave me lots of good advice,and lots of good information. If all your engineers are as good as Bryan, you are a very lucky company.I would recommend Enviro=Flame to anyone who is looking to have advice,sales etc.”

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Posted 1 year ago

“Bryan was very thorough and left the fire place looking almost brand new! Thanks”

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Posted 1 year ago

“Bryan came to sweep and inspect our chimney. He was great, lovely man, talked me through everything and left the fire place gleaming. Couldn’t recommend more.”

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Posted 1 year ago

“Bryan was really great servicing my wood burners -fast efficient and nice too!”

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Posted 1 year ago

“Really great service from Bryan - as an absolute novice with a wood burner (recently moved in to a house with one) he took the time to walk me through the basics. Very personable, quick and left the stove looking immaculate.”

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Posted 2 years ago

“Thanks George for servicing our chimney today. Friendly, efficient and left everything really clean as well as putting up with my two inquisitive dogs. Thanks again George. Julie (Broughton Rd)”

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Posted 2 years ago

“Great service from Jordan, the engineer. He spotted a potential snag with our wood burning stove, sorted though and did a great job. Would recommend anytime.”

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Posted 2 years ago

“Initially thought the price quoted was expensive but Jordan was super efficient and definitely worth it. He left our fire place area very clean and was friendly and professional.”

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Posted 2 years ago

“Enviro-flame sent Bryan swept my chimney, he was very friendly and professional, he left no mess and answered all my questions. He was very knowledgeable and I would recommend him to anyone.”

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Posted 2 years ago

“We were pleased at how well the company relined our chimney, the initial contact and entire work were carried out efficiently in a friendly and competent manner by Mike and his team. Our gas fire was serviced and checked by their GasSafe engineer, Jordan, and adjustments were made to ensure no toxic fumes could escape into the room. We cannot stress how much we appreciated the care and attention we received and felt that it was worth the cost. We recommend this company to all who need to know.”

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Posted 2 years ago

“Top work - great job done by the friendly and professional Jordan.”

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Posted 2 years ago

“Really nice team - very helpful. Decent price. And they go above and beyond when giving advice, finding you an appointment time, cleaning your chimney, fitting fireplaces and more. I'll definitely be using them again. Highly recommended.”

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Posted 2 years ago

“Bryan did an excellent job. Quick, clean and efficient. Thank you.”

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Posted 2 years ago

“Could not be happier with the service provided by Bryan today. Super friendly, efficient, did an absolutely fantastic job not just of checking our fire / flue etc. but also gave our victorian fire surround an absolutely super clean. It looks brand new!! Thanks again, would 100% recommend.”

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Posted 2 years ago

“Bryan came to sweep and check our chimney today and was absolutely brilliant. Efficient, professional and a real joy to meet. He explained the whole process simply and clearly and gave us all the information we needed to follow up his visit. It was a pleasure to have him here and to meet him. He’s an absolute credit to his profession and to enviro-flame.”

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Posted 2 years ago

Enviro-Flame is rated 4.9 based on 464 reviews