Enviro-Flame Reviews

Name: Enviro-Flame
Address: Unit 1 Riverside Industrial Park 16 Lyon Road Wimbledon, Wimbledon
Rating: 4.87

4.9 Rating 465 Reviews

97 %

of reviewers recommend Enviro-Flame

Company Reviews

Metrics

Info

4.9

Based on 465 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02031241588

Email:

enviro-flame@reviews.adtrak.co.uk

Location:

Unit 1 Riverside Industrial Park 16 Lyon Road Wimbledon
Wimbledon
SW19 2RL

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Enviro-Flame 5 star review on 5th September 2020

Brian Taylor

Enviro-Flame 5 star review on 26th January 2020

Professor MacDonald

Anonymous

Anonymous // 01/01/2019

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“Great service from George. Very punctual and did a tidy job of our chimneys.”

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Posted 7 years ago

“George was fantastic - very knowlegeable and helpful! Great service thank you!”

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Posted 7 years ago

“On time polite and efficient”

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Posted 7 years ago

“Our chimney was swept and surveyed for a new fire to be fitted. George was polite, courteous, efficient and helpful. A great ambassador for the company!”

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Posted 7 years ago

“Simple and friendly booking. Polite and efficient engineer”

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Posted 7 years ago

“Very helpful in planning a new fireplace. Hope the install goes as smoothly.”

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Posted 7 years ago

“Job was done on time and perfectly done! Excellent!”

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Posted 7 years ago

“Very good workmanship, happy with fitters.”

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Posted 7 years ago

“Great job, knocked the fireplace back in. Made good. Looks really tidy. Left the place in good shape. Thanks very much!”

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Posted 7 years ago

“Engineer was good and the hearth is fitted well. Disappointed in the company as the slate was not what was ordered.”

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Posted 7 years ago

“My experience of Enviro-Flame was disappointing and fell far short of their promise of reliability, quality and peace of mind. They failed to show up to their first appointment, damaged several items in my home including my prized TV, and fitted a different gas fire to the one I had ordered. The installation stretched over three months and was a catalogue of problems from start to finish. Their response to rectifying this lamentable turn of events was flat-out denials of either responsibility or liability and a paltry 4% reduction in bill. The denials will doubtless continue in their response to this review, so for the record: Damaged flat screen TV - I had not moved the TV table because I was the fireplace break-out would not start until the gas run was completed. The installer unexpectedly decided to crack on at the same time, and took a pneumatic hammer to the old concrete fire surround less than two feet from the TV, with just a sheet over it. The chipped screen could not be repaired and the TV had to be replaced. Incredibly, and despite being supplied with pictures of the chaotic work scene, the firm both denied they had caused the damage, and also claimed they are not liable for damage to movables and warn all customers as much. In fact, they don't, as their Ts and Cs when eventually supplied revealed. The wrong fire supplied – the company claim they told me that they were switching makes of fire for supply reasons, but I have absolutely no recollection or record of it. The fire was fitted without trim, and when the trim eventually arrived, it was very different from that ordered, and entirely unsuitable. They replaced it with the right trim, but that did not fit the supplied make of fire. I have had to settle for a compromise mixing both sets of trim. I won't give chapter and verse on the other issues that came up – central heating power cut off by a blowtorch, and the damage blamed on a "blown fuse" (blown by what?), badly sawn floorboards left unsupported, and hallway décor damaged chasing a gas leak – but suffice it to say I cannot recommend this firm.”

Helpful Report

Posted 7 years ago

Dear Jackie, we always take all feedback very seriously and yours is no exception, and we are very sorry that this particular job did not run as smoothly as you would have liked. As we made clear at the time of installation, there were challenges that took a lot longer to overcome, but none that we did not make every effort to solve quickly and solve to a high standard. We maintained open communication throughout this process and did not undertake any work without your prior approval. Indeed, the majority of the initial work was done under your observation, including the fireplace breakout, and your input was sought and considered at all times during the installation process. We always advise our customers to move any valuable items from the immediate area while we are working and our engineers take great effort and care to cover areas with dust sheets and minimise mess while working. There was a leak in your gas supply that our engineer took several hours to locate and rectify, and the incident of your boiler breaking down which we returned the next morning to rectify too. Both of which had no relation to the fireplace work we carried out, but the installation team took upon themselves to put right for you. I would have hoped that this might have been considered. After careful consideration, we did not believe that our engineers caused damage to your property, and that in fact we went outside our initial remit to resolve any unforeseen issues to do with your fireplace, boiler and gas system that we encountered along the way. I believe we have left you with a fully functioning, beautiful new gas fire which works safely, and the installation was carried out professionally. I understand the office had much communication with you throughout, and barring the issue of the wrong frame being delivered, the work was carried out to a high standard. With this in mind, we are satisfied that all of our customer service protocols have been adhered to, and that the work we carried out for you does not warrant the one star review you have left.

Posted 7 years ago

“The guys were very clean & tidy, offered to remove their shoes before being asked, had placed dust sheets down on the floor before bringing in any tools for the job. The lead sweep was very knowledgeable on what he was doing & left the place spotless for me, great job all round!!! Well Done.”

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Posted 7 years ago

“Dave and Jordan have been incredibly knowledgeable, helpful and friendly. Despite having to return a couple of times they always came with a good demeanour. I wouldn't hesitate to recommend them.”

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Posted 7 years ago

“Pros: good advice, mostly good communication, logburner itself is lovely Cons: did seem very expensive for the service they provide although to be fair the quote was not an enormous amount more than a rival company (if you're wondering, I chose Enviroflame over the other on the basis of their friendlier communication). My main upset is that they charged me £100 odd for an initial visit during which they said they'd swept the chimney. However on the day of installing the burner, the chimney liner dislodged enough soot to cover EVERYTHING and I do mean EVERYTHING in my flat (it is open plan). It took me days to clean and some things were permanently stained. If they had warned me, I would have covered everything up. I was very unhappy but the girl who answered the phone the next day just said she was sorry to hear that and basically ended the phonecall.”

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Posted 7 years ago

“Very prompt, efficient and friendly. Would highly recommend!”

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Posted 7 years ago

“Arrive in the allotted time were polite and did the work needed in a clean tidy and timely manner.”

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Posted 7 years ago

“good friendly service”

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Posted 7 years ago

“Great job. They were able to fit me in on short notice which was really good. Thank you”

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Posted 7 years ago

“Dave and Claudio were very efficient, helpful and tidy. I was very pleased. I recommend them.”

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Posted 7 years ago

“Professions chaps, they were polite and worked carefully to minimise dust. They covered evrything well and did a good job explaining each step. Completed the job on time and left the place tidy.”

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Posted 7 years ago

Enviro-Flame is rated 4.9 based on 465 reviews