Enviro-Flame Reviews

Name: Enviro-Flame
Address: Unit 1 Riverside Industrial Park 16 Lyon Road Wimbledon, Wimbledon
Rating: 4.87

4.9 Rating 465 Reviews

97 %

of reviewers recommend Enviro-Flame

Company Reviews

Metrics

Info

4.9

Based on 465 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02031241588

Email:

enviro-flame@reviews.adtrak.co.uk

Location:

Unit 1 Riverside Industrial Park 16 Lyon Road Wimbledon
Wimbledon
SW19 2RL

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Enviro-Flame 5 star review on 5th September 2020

Brian Taylor

Enviro-Flame 5 star review on 26th January 2020

Professor MacDonald

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick & efficient & thorough”

Helpful Report

Posted 7 years ago

“The initial advice was clear and answered all my questions and the installation was completed efficiently.The new fire is lovely .”

Helpful Report

Posted 7 years ago

“The company carried out a personalised assessment of my needs and ensured they met them 100%. They were at all times patient, honest and helpful. The staff were amazing. Both the office and the technical staff were efficient, friendly and nothing was too much trouble. They were committed to finding the best solution for me. Professional at all times”

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Posted 7 years ago

“Very efficient and good workmanship”

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Posted 7 years ago

“The stove is great and we are loving it. But as well as the product, the entire service from the first phone call to the last email was excellent. MOST of all - the guys who came to fit the stove were the three sweetest guys on the planet. Couldn't have asked for more. Thank you.”

Helpful Report

Posted 7 years ago

“We found this company frustrating to deal with, helpful one minute, very difficult to deal with the next. Strong on the sales side, but difficult to get them to fit our £3K fireplace, which the fitter left unfinished and left our flat without explanation. When we disliked one pricey aspect of the fireplace, the company was very reluctant to take any steps to remedy the problem. When it came to the gas test, at the end of the installation (3rd visit) the first fitter of two found a leak and blamed our builder who installed a supply pipe. Second fitter found that it was the first fitter's incompetence, not our builder's fault at all. No hint of apology at any stage of this frustrating process, which reached it's climax when the company 'forgot' to refund our initial £130 survey fee in its final invoice. One thing that gets 5* rating is Enviro Flame's online billing system - it demands 95% payment up front before they'd actually fit the fireplace, so when we found the fireplace left unfinished over Christmas we had nothing left but endless phone calls to unhelpful customer services. In the end, we had to pay our builder to finish the installation to our satisfaction.”

Helpful Report

Posted 7 years ago

Dear Mr Newman, I am sorry to hear your review and would like to let you know that I have been able to discuss it with all concerned, as we take all customer service issues very seriously. I understand that the fireplace you ordered was originally purchased in December 2015 which we stored for you for 1 year whilst you carried out work on your property. We then had the manufacturers carry out specialist colour matching for the wooden beam you ordered to match the flooring you ordered. When we installed the fireplace you did not want to keep the beam and changed your mind to a different style which I believe you said your builder would do as you would have had to purchase another surround from us. I think this is where the problem lay in that the custom made item was non refundable. This is explained in our terms and conditions and I believe you were sent a sample prior to manufacture to make sure it was correct. Our payment terms are 50% deposit upon order, with 30% the day prior to delivery and then 20% after satisfactory completion of the contract. We do not stipulate a 95% payment procedure, although I know that most building companies now do hence perhaps the misunderstanding? The initial £130.00 you mention was for a chimney sweep and flue inspection in which we carry out the survey free of charge so this would not have been refundable. I am satisfied that our customer service team and installation teams carried out the work and sales service to a reasonable standard, although we have now installed a procedure where if a customer has waited over 6 months before taking their order, we carry out another survey similar to when a new sale is made to refresh everyone's mind.

Posted 7 years ago

“We haven't actually bought their fire yet (apart from having had the chimney swept and that went v well), but have been v happy with the service and their help so far.”

Helpful Report

Posted 8 years ago

“The chimney sweep was very helpful, courteous and polite.”

Helpful Report

Posted 8 years ago

“We used them in late 2015 and mid 2016 for the re-instatement of period fireplaces in two mid Victorian Wimbledon properties. A complication necessitated the installation of a flue liner and a breach into the chimney breast. All work was completed punctually, efficiently an with minimum disruption at one of the properties which by then was occupied. With a less organised firm we might have abandoned the project. Great attention to detail and keeping us informed both at the planning stage (preparing templates etc.) and after the initial installations were completed when the fireplaces needed to be certified and commissioned into working order. And all within budget too.”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“Helpful, courteous & tidy engineer”

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Posted 8 years ago

“Your engineer Peter was excellent and very professional.”

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Posted 8 years ago

“Didn't turn up when agreed. Rang to ask where they were, told will be there in 10 mins. Rangeland hour later, told on their way. Finally arrived nearly 2 hours late. At no point did anyone on the phone, or the workmen, apologise or seek to explain the delay. Very dissapointing, especially as I live only 5 minutes walk away.”

Helpful Report

Posted 8 years ago

Dear Mr Burns, Thank you for bringing this to our attention and please accept my sincerest apologies for the delay you suffered. Although we try our utmost to reduce the likely hood of delays, at this time of the year when our team are at full tilt, there are rare occasions where a delay may occur due to unforeseeable situations. If we are on a job where a situation is unsafe, our engineers will not leave until this is rectified or the appliance is made safe. Unfortunately this was the case with the job our engineer was on prior to yours. Our engineers work all over London and not directly from the office, so although we book them to work a general area, as I am sure you are fully aware, the traffic can make for considerable delays. I have taken your comments on board and we have retrained all relevant employees again on our customer service policy on communication, to ensure our high standards are maintained. Kind regards

Posted 8 years ago

“Very efficient extremely easy to use I'm thrilled to no longer have to bend down to turn the fire on.”

Helpful Report

Posted 8 years ago

“Very good ( and quick service!!) Operative arrived several hours early which was a slight inconvenience. Felt the time spent did not justify the charge as we had a small chimney and the rate seemed uniformed for any size chimney in the same post code location!! Would suggest future charges are based on size.”

Helpful Report

Posted 8 years ago

“I moved into a property in Chelsea back in late July. When I moved in the two fireplaces I had were outdated and not really functional. I found Enviro-flame on Google and they were able to send an engineer out to do sweep and surveys of the flue and offer expert advice into my next option. A nice chap called Luke contact me a couple of days later to discuss with my options and what I wanted to see. Luke totally tailored the package to my needs and I had a date within 4 weeks. I decided to go for two wood burning stoves and my flues needed lining at the same day. I had an engineer called Peter and one called Dave come over and the work took around a day to a day and a half. It was all I imagined and more when completed. Excellent service from start to finish, I recommend you use these guys for your fireplaces.”

Helpful Report

Posted 8 years ago

“Efficient, professional and friendly service.”

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Posted 8 years ago

“Absolutely astonished at the speed and clean work of your employee. The servicing of the gas fire meant lots of black dust, but I think he swallowed it, as not a scrap of dust was found after he left. The fire appears to be working efficiently, so am completely pleased with Enviro-Flame.”

Helpful Report

Posted 8 years ago

“Charged money for nothing”

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Posted 8 years ago

“Very pleased with the service. The lady at the office was very helpful and having been faced with a number of companies that were just interested in selling a whole unit it was nice to be dealing with a company that were going to only replace what was necessary. The engineer was very helpful and friendly and I would be happy to recommend Enviro flame.”

Helpful Report

Posted 8 years ago

Enviro-Flame is rated 4.9 based on 465 reviews