Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.38

4.4 Rating 837 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 12th February 2025

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Rebecca for arranging a swift replacement for my damaged chiller. Delivery was fast and the service was great 🌟”

Helpful Report

Thank you very much Mr. Towey for the 5-star review, really pleased to hear Rebecca managed to arrange a swap out for you quickly and efficiently. If you would like to get back in touch with your order number we'd love to send you a gift voucher to use towards your next order.

“Needed a replacement door for our cooler which was sorted out very quickly thanks to Abbey.”

Helpful Report

Thank you so much for the fantastic 5-star review, we really appreciate you taking the time to share your experience with Abbey. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Very good customer service. helped us with an issue and very quickly resolved.”

Helpful Report

Thank you so much Simon for the 5-star review, we really appreciate you taking the time to share your experience with Empire. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great help & product knowledge from Emma who was able to give me advice and recommend the grease trap needed for our premises! - Fast delivery and great customer service :-)”

Helpful Report

Thank you so much for the brilliant review, Dave. So glad to hear Emma was able to recommend the best grease trap for your business needs. Please get back in touch with your order number so that we can send you a gift voucher to show our thanks.

“Great customer service from Abbie, very easy to order, great communication, great product, will definitely use Empire again.”

Helpful Report

Thank you so much for the brilliant review, Emma. We're so glad to hear Abbie provided you with a great customer service and that your orderall experience was up to standard. If you could get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great service and swift response from Abbey. Thank you!!”

Helpful Report

Thank you for the brilliant review, we are happy to hear Abbey provided you with a great customer experience. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to show our appreciation.

“Gemma was great btw 😊”

Helpful Report

Thank you very much for the 5-star review, we're pleased to hear you had a great customer experience with us. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Thank you for your help Nicola!!”

Helpful Report

Thank you very much for the brilliant review, Andy. We're so pleased to hear Nicola provided a great customer experience. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Abbey was really helpful in sending out a new key for our chiller.”

Helpful Report

Thank you Neil for the 5-star review, we're happy to hear Abbey provided a quick resolution to your issue. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Service from Rebecca was a+ she was very informative, kept me updated and was very patient while I placed my order as I'm not good with computers. The delivery was ok Rebecca advised it would be kerbside but the driver was rude and did not wait for me to check but never mind as the order was perfectly fine”

Helpful Report

Thank you so much for the 5-star review, Harpinder, we're so pleased to hear Rebecca was able to offer a great customer experience but I am sorry to hear the driver did not wait around for you to check the unit and was rude to you. Unfortunately we use a third party courier and not our own but we will most definitely raise this with our transport company. We would also like to send you a gift voucher to use towards your next order with us, so please could you get back in touch when you have a minute?

“I missed my delivery but Nicola managed to get it sent back to me, next day delivery. Highly recommend.”

Helpful Report

Thank you so much for the amazing 5-star review, we're pleased to hear Nicola provided a great customer service. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to show our appreciation.

“Customer Services: Abbie was absolutely amazing, continous updates on delivery & other enquiries, nothing a problem, very helpful Delivery: sending 1 man for a 57KG item, not practical, had to have item left on kerb side as strapped to pallett,”

Helpful Report

Thank you for the positive review. Pleased to hear you had a great customer experience with Abbie but was slightly let down by the delivery service.

“Thank you Rebecca for going above and beyond to get our order delivered in time to meet our deadline, the contractors were working to a really tight schedule and we truly appreciate your generosity, support and kind service. We will definitely use you again for our next project”

Helpful Report

Thank you so much Harry for the brilliant 5-star review, we're glad to hear Rebecca went the extra mile to make sure your project was completed in time. If you'd like to get back in touch, we'd love to send you a gift voucher to use towards your next order with us.

“Great service from Rebecca at Empire Supplies, really pleased with our stainless steel beer fridge, it looks the part in our new bar”

Helpful Report

Thank you Livvy for the brilliant 5-star review, we're so pleased to hear Rebecca was able to provide a great customer experience. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to show our thanks.

“Thank you Nicola for sorting out our ongoing fryer issue, happy to say it's back up and running”

Helpful Report

Thank you for much for the brilliant review, Rachel, we're so glad to hear Nicola managed to help resolve any warranty issues you may have had. If you'd like to get back in touch, we'd love to send you a gift voucher to show our thanks.

“Purchased a gas grill from. Must say I was impressed with item. Turned out to better than expected. Great value for money and free next day delivery. What more can I ask for. Thanks guys.”

Helpful Report

Thank you so much for the brilliant review, Shahid, we're so happy to hear you're pleased with the gas grill and delivery. If you'd like to get back in touch with your order number we'd love to send you a gift voucher to use towards your next order with us.

“Excellent customer service! Nothing was too much trouble for Emma, she’s a star. My grease trap was leaking from the bottom corner and still under warranty - I sent over some pictures and a video and Emma was able to send me out a replacement within the next day. Great customer service, great company!”

Helpful Report

Thank you for the positive review, Graham. I'm so happy to hear you had a great experience with Emma and that she was able to arrange a replacement Greasetrap quickly and efficiently. If you want to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Amazing service from Rebecca, she is always so friendly and really goes the extra mile, thank you again ☺️”

Helpful Report

Thank you so much Kate for the amazing 5-star review, we're so pleased to hear Rebecca made the experience an enjoyable one. Please let me know what your order number is and I will send you a gift voucher to show our thanks.

“What a great experience, 10/10 for the quality of Beer fridge and the scheduled delivery was spot on time. Great communications and a super friendly service from Abbie before the sale and her after service. Highly recommend her and the company”

Helpful Report

Thank you Robin, for the amazing 5-star review, we're so happy to hear Abbie managed to make your experience an enjoyable one. We look forward to working with you again so if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Fabulous communication and service from Abbie - I was kept up to date with everything . Excellent service!”

Helpful Report

Thank you for the great review, Julie, we're so happy to hear you had a great experience with Abbie. We look forward to working with you again so if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

Empire Supplies Ltd is rated 4.4 based on 837 reviews