Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 825 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 825 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service over the phone as we placed the order. Very speedy delivery and great product.”

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“Driver was very helpful and obliging”

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“Great service, prompt and efficient”

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“Really pleased, with the sink and the work tables... Well wrapped, helpful delivery men.”

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“Very very good —-A++++++++”

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“The products have a good quality the only problem that I have was with the delivery.”

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“Ordered several items from this company, always through louise, fantastic service time and time again highly recommend”

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“Absolutely Highly recommend empire supplies , Louise has helped me over the past few weeks and has been so amazing Even when something wrong was delivered she had it sorted within a day , it’s great to be able to speak to her as well as email cannot thank her enough 😀 they are also very competitive with pricing and the aftercare is great only wish every company I dealt with had a Louise , thank you again empire and Louise. I definitely will be back in the future”

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“I ordered some stainless steel tables which the website said were in stock and would be delivered in 1-3 days. I received an email to say they weren't available and that delivery would be in approx 2 weeks! I emailed to cancel the order and this process was very smooth; email to say I would be refunded in 3-5 working days and I have received full refund into my bank account today (so just over 1 day). Can't complain. Many thanks to Kelly who I dealt with”

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“Good------A-----+++++++++🇬🇧👍🇬🇧”

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“Returned a display fridge, as it was the wrong one. A shelf had been cracked whilst unpacking it and we were advised that we would have to cover the cost of this and the cost of delivery to return it. We were informed that we would be refunded the difference. We were happy for this to happen. However, we have been waiting since May (after the fridge was returned) for the refund. We have emailed and rang several times, but have had no response. Really poor customer service. Considering we are a school and every penny matters, it's shocking!”

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“effortless odeeing n delivery”

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“Really good service prompt and efficient”

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“Excellent product great service. Louise was very helpful. Thank you. Hustle. Ealing.”

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“Fantastic service from beginning to end , no problems at all and the product is brilliant, will be ordering again.”

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“Very good service. Everything came on time.”

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“Good product and Very good professional service. Delivery was right on time with live updates.”

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“Good drivers are helpful”

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“We were extremely dissatisfied with our recent purchase from Empire Supplies. We ordered a commercial fridge to the value of over £700. The item was delivered by a pallet company (a day later than scheduled) who refused to stay until the item had been unpacked, and demanded that the item be signed for so they could leave. We asked for clarification at this point that we were ONLY signing for delivery and NOT signing that the item was in a satisfactory condition i.e. not damaged etc. The delivery driver confirmed that this was correct. Upon unpacking the item, after the courier had left, it transpired that it was very heavily damaged. We have attempted on many occasions to speak to someone at Empire Supplies regarding this. On the phone we were told that as we had signed for the item they would not consider any damage claim. Upon explanation of the delivery drivers confirmation that we were not signing for condition, only delivery, we were met with 'that's not our problem'. We then sent an email to Empire Supplies containing multiple pictures of the damage caused to the item. We were sent a very short reply to say they have forwarded the pictures to the courier for comment. That was almost two weeks ago and we are yet to hear any further. The customer service received by Empire Supplies was frankly disgusting and we will never use them for future purchases. If asked by anyone else whether to use Empire Supplies we would emphatically say definitely not!”

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“Ordered a dehydrator on Monday. Phoned on Tuesday to check when it would be delivered and was told Wednesday. Had a despatch email Tuesday saying it had been despatched. It didn't arrive Wednesday so rang today (Thursday) to be told it isn't even in stock. The lady on the phone was very polite but I still consider it poor organisation when told the above on the phone and via email.. Now I have to wait for our money back 'as it can take the bank 3-5 working days to process the refund' So I'm without a dehydrator and without my money. NOT IMPRESSED”

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Empire Supplies Ltd is rated 4.4 based on 825 reviews