Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 825 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 825 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products and particularly wonderful customer service from Abbie and Abbey. Highly recommend :)”

Helpful Report

Thank you so much for your kind feedback, Amanda. We really appreciate you taking the time out to share your experience with Abbie & Abbey, we will be sure to pass on your comments.

“I am absolutely delighted with the service from Empire Supplies. Extremely helpful, efficient and very friendly service. I have to give a special mention to Abbey Robins, who I think went above and beyond.. she was so kind and helpful and above all extremely efficient and kind. It’s difficult to find service like this now. I would not hesitate to purchase from empire supplies in the future. My daughter intends purchasing a beer fridge in the coming months, and after hearing of my experience she intends to purchase from empire supplies. Thank you for all your help”

Helpful Report

“Dealt with Abbey to order some fridges for a tennis club refurb. She was really helpful and organised. I would definitely order through her again.”

Helpful Report

“Amazing customer service, they really do go the extra mile.”

Helpful Report

“I used Empire Supplies for the first time, and wont hesitate to use them again! :-) Emma was great, and very helpful. Advising me on what unit would suit us best & was able to make sure it arrived before the opening of our shop. Tracking details sent over for delivery so I was always kept in the loop, fantastic customer service. Thankyou Emma 😁”

Helpful Report

Thank you Ann for the 5-star review, we're happy to hear you had a great customer experience with Emma. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher

“Contacted Empire supplies about a griddle that I had recently purchased having a fault. I spoke with Abbie P and between my gas engineer and Abbie they got to the bottom of the problem, Abbie arranged for the replacement part to sent straight out. It arrived today and my gas engineer fitted the part and problem solve. Thank you to Abbie for the speedy service.”

Helpful Report

Thank you so much Andy, we're so pleased to hear you had a great experience with Empire and with Abbie. We will be sure to pass on your comments and if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Helpful service from Abbey Robins”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Abbie was an outstanding member of staff, who was so helpful and professional. She really went above and beyond in helping me with a query, helping me get the best price, and even checking with me if the delivery had gone smoothly. I could not be more impressed - and will definitely be using Empire Supplies again. Abbie deserves a gold medal!”

Helpful Report

Thank you so much Zoe, we're so pleased to hear you had a great experience with Empire and with Abbie. We will be sure to pass on your comments and if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Hi I have used Empire Supplies and would like to say you will not find a company with better customer service. Easy to order, they keep you fully informed of delivery and their after sales service is amazing. Nothing is too much trouble. If you want a company who look after their customers, this is certainly the one for you.”

Helpful Report

Thank you so much for the great feedback Jan! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us :-)

“Brilliant service. Lou was especially helpful. You’ve got an asset right there.”

Helpful Report

Thank you for taking the time to leave us such a great 5-star review John! We’re happy to hear that you received a great customer experience from Louise, and we look forward to dealing with you again! If you can get in touch with your order number, we can send over a discount code to use on your next purchase with us :-)

“Excellent girls on the phone know there stuff and positive demeanours always offer solutions quick efficient and know the products delivered as promised on the dates discussed. Will not use anybody else in future projects.”

Helpful Report

Thank you for taking the time to leave us such a great 5-star review Adrain! We’re happy to hear that you received a great customer experience and we look forward to dealing with you again! :-)

“Abbey Robins was very helpful after my order got lost in transit and sent a new one right away and have now received it.”

Helpful Report

Thank you so much Jason, we're so pleased to hear you had a great experience with Empire and with Abbey. We will be sure to pass on your comments and if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Had a really good experience. Everyone was super helpful, especially Abbie, who helped me every step of the way. She always made sure I had everything I needed, through email and by phone.”

Helpful Report

Thank you so much Alice, we're so pleased to hear you had a great experience with Empire and with Abbie. We will be sure to pass on your comments and if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Excellent experience, Abbie was able to solve any of my queries in a timely manner whenever they arose. Thanks 5*”

Helpful Report

Thank you for taking the time to leave us such a great 5-star review! We’re happy to hear that you received a great customer experience from Abbie, and we look forward to dealing with you again! If you would like to get in touch with your order number, we can send over a discount code to use on your next order?

“excellent customer support - shout out to Emma Cross!”

Helpful Report

Thank you so much for the great feedback! Glad to hear Emma was able to help you! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma was very helpful and professional”

Helpful Report

Hi Tim, Thank you so much for the great feedback! We will advise Emma of the positive feedback :-) The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Abbie was excellent on the phone. She was really friendly and sorted out my issue without hesitation. Wouldn’t hesitate to deal with her again.”

Helpful Report

Thank you so much Andrew so the fantastic 5-star review, we're so pleased to hear Abbey provided a great customer experience. To show our thanks, we'd love to send you a gift voucher to use towards your next order so if you could please get back in touch with your order number, we'll get this over to you.

“Abbey was extremely helpful in dealing with our problem, she was prompt and efficient in solving our issue. She approached the matter professionally but also was very friendly. Thank you”

Helpful Report

Thank you Vicky for the fantastic review, we're so pleased to hear Abbey was very professional and helpful. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“I would just like to thank empire for our bar fridge, and especially abbie as she kept me informed from the initial purchase right up until it was delivered, she was absolutely brilliant. Can't rate the product as it only arrived yesterday, it certainly looks good though.”

Helpful Report

Thank you so much for the brilliant review, we're so happy to hear Abbie kept you updated and provided you with a great customer experience. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards yor next order with us.

“Emma (Cross) provided us with a fantastic service from start to finish. Guided us on alternate products and help us find the right solution for our business. The price reasonable and delivery seamless. Thank you so much. Daniel & Rob.”

Helpful Report

Thank you Daniel for a brilliant review, we're so happy to hear Emma provided a fantastic customer experience and we really look forward to working with you again. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

Empire Supplies Ltd is rated 4.4 based on 825 reviews