Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 825 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 825 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

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“Only a one-off order. Not enough interaction to give a meaningful score.”

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“Great value. Excellent delivery times”

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“Very efficient, very good quality. Excellent service.”

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“Very Good Service, had a phone call Off courier to arrange delivery. Would definitely recommend this company.”

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“Very polite on phone in regards delivery”

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“No issues with the products but it was down to me to arrange delivery essentially. I had absolutely no idea one of the items had been shipped and was coincidentally at the address when it arrived with no warning. This meant I was left with a large fridge on my doorstep with no one to help. Not great service. One item arrived wrong and the exchange was a simple process from customer services.”

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“First rate customer service,excellent communication ,speedy delivery and good quality goods.”

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“Prompt service - no complaints. Did not contact customer service.”

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“Great Service, Delivered on time, not used yet just had it running”

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“Great price and quick delivery.”

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“Delivery driver was amazing so pleasant the beer fridge was unpacked and placed in my wee garden pub before he left First class fast service kept updated very well on my products arrival Thank you”

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“Great product with great customer service”

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“Fridge turned up with uneven shelf’s and covered in some type of brown glue inside the fridge HOWEVER empire supplies immediately changed like for like and very happy with there service only thing would suggest is each unit is individually inspected before shipping”

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“Ordering was simple and delivery was quick and as promised. Item was cheapest we could find so delighted with the purchase”

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“Great service and good delivery time😁”

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“Excellent service on line and by phone - Louise is fabulous! Top quality products and delivery communication.”

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“Avoid at all costs!!! Sent incorrect item and still awaiting contact despite numerous emails. Ignorance doesn't come close”

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“GF4 Fryer - Would not recommend for commercial use at all! Despite it seeming flimsier that the usual free standing fryer it seemed to be ok, that was until it came to cleaning it! There is no room between the tank to reach the bottom, the hole that connects to the tunnel is ABOVE the bottom of the tank, therefore does not empty the remaining residue and oil! A cleaning rod comes with the fryer - which is essentially a long piece of metal, again you cant collect the residue as you cannot fit anything bar the rod in! I physically had to tip the fryer to completely empty it and at that i was still left with debris at the bottom! This was after 4/5 uses!!! Customer service was unhelpful and said because it has been used they wont refund, but i can email for advice?! I’ve worked with free standing fryers for over 34 years and never came across a fryer that you cannot fully clean! I’m now left with this until i can afford to buy a new one. I’m not someone to leave bad reviews on items but feel that businesses need to know this, as if i had seen a review about this i could have saved myself this hassle and purchased a fryer i can actually clean.”

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“The item was damaged when delivered. I contacted you immediately, was asked to send photos which I did... and I havent heard a word from you in 10 days.”

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“Beware! Great prices - just make sure you have definitely ordered the right item. Due to lack of dimensional details (and that is my fault for not asking before ordering) the item was unsuitable for my needs and I have to return it. This cost me over £50 in courier fees + a loss of another £40 due to "re-stocking fees". So £90 out of pocket. I'll stick to Amazon in the future.”

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Empire Supplies Ltd is rated 4.4 based on 825 reviews