Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.38

4.4 Rating 861 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abbie was extremely communicative during the purchasing process. Although the item we initially ordered was shown as ‘in stock’ online, it transpired it was out of stock unfortunately. However, Abbie was exceptionally good at regularly communicating with us to let us know when the item was due back in stock. She also honoured the original price we paid which was fantastic customer service and liaised with us during the reordering and eventual delivery process to ensure everything went smoothly. Abbie is an absolute credit to the organisation and such superb client service is hugely refreshing to experience.”

Helpful Report

“Very happy, Sam was brilliant!”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Sam. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Great service from Lauren and Josh - we had an issue with the first fridge delivered however it was collected and replaced including collection and packaging. Quick responses were amazing, service next level. Thanks again!”

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Thank you for taking the time to leave us such a great 5-star review! We’re happy to hear that you received a great customer experience from Lauren and we look forward to seeing you again!

“We bought a commercial fridge from Adexa which required additional shelves, unfortunately Adexa after sales service fell apart. I found what I thought might be the correct shelf on the Empire web site. Emailed for clarification, from that point forward Abbie absolutely owned my enquiry. She followed up all through the sale to the point of checking they were correct after delivery- real 5 star service”

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“Absolutely brilliant service .. I even swapped my mind was given refund instantly. Then ordered different fridge and was with me next day.. Abbie P kept in informed with tracking details etc .. will recommend to friends and family 💯 %”

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“Abbie was great help in sourcing me a replacement key for our cooler unit. Professional and prompt service throughout. Thank You!”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“We had a faulty smoothie maker/blender that was within warranty. I called Empire and spoke to a lady called Abbie who was so helpful. She arranged the collection of our faulty unit and delivery of our replacement. It was quick and seemless and she was a joy to interact with. Excellent customer service beginning to end!”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Abbie in customer services was very helpful changing our delivery details as I had input it incorrectly and followed up the delivery helpfully.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Have provided great customer service, especially from Abbie P”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Outstanding customer service.!! I had a slight issue with my fridge and have been communicating with Abbie for a couple of weeks now. She has been absolutely fantastic. She has spoken with the manufacturer on my behalf and got a solution to my problem. In an age where everyone is quick to criticise, I can’t thank Abbie enough for her tenacity in sorting out my issue. Great communication, kept me up to date and super friendly. She is a credit to Empire Supplies. Thanks Abbie :-)”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“We would just like to give Lauren a little feedback for her help. We ordered the wrong size fridge and called right away to try and sort our issue. We dealt with another member of staff who was also great but was off the next day,so Lauren intervened. Straightaway she offered her help and empathy to our dilemma, not only was the issue dealt with, but with in a few days my new fridge was delivered and the other one was collected. All good thank you Lauren, excellent customer service as this is a rarity. I would highly recommend this company and especially Lauren. Thank you Garry and Tracey.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Lauren. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I’m very lucky to shop from this's company the delivery the address was very fast, especially the costumer representative named ABBEY was very nice and helped us a lot thank you very much ABBEY 🙏”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“We needed some spare parts for our empire fryer and Abbey in spares was very helpful & efficient.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Great products and prices and speedy delivery. I ordered online but hit a slight snag which the lovely Abbie from customer services sorted immediately over the phone. Keep up the good work.”

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“Bought fryer after 3 months got oil leaking welding area Contact the empire explain the situation abbe she was very helpful and sorted everything out And next day send me to new fryer and took the faulty one back Many thanks guys 🙏 Very appreciated Lightning fast action”

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“10/10 from superstar Abbie. Makes ordering a lot easier than using other companies - We message direct via WhatsApp what we need and the rest is looked after. Won’t go anywhere else.”

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“Thank you to both Abbie’s in sales they were most helpful.”

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“Very bubbly customer service, thank you Abbey makes a change to speak to someone who’s willing to go above and beyond for you. Great work”