Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 822 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

Write Your review

Tell us how Empire Supplies Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Empire Supplies Ltd 5 star review on 21st October 2024

Andy Murie

Empire Supplies Ltd 5 star review on 9th October 2024

Ann Grove

Empire Supplies Ltd 5 star review on 24th September 2024

Juliane Sabrina Magalhães Do Nascimento

Empire Supplies Ltd 5 star review on 20th August 2024

Richard Watson

Empire Supplies Ltd 5 star review on 11th July 2024

Mandy Black

Empire Supplies Ltd 5 star review on 23rd May 2024

Lisa Blake

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. Abbie was top class from when our hot cupboard was ordered until it was delivered. Kept us updated every step of the way. Thank you. We will definitely be using empire supplies again”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Fab service from Abbie in sales, kept me updated on my order which was out of stock when I purchased it. Will definitely use in future ☺️”

Helpful Report

Thank you for your feedback, we're happy to hear you've had a great experience with Abbie and Empire

“Great customer service from Abbie, i put the wrong delivery address and as soon as i emailed i received a reply within minutes rectifying my mistake, Abbie was very helpful and polite.”

Helpful Report

“A young lady on the phone was very helpful her name was Abbie and she has encourage me to look at more items from your company very pleased with the way she help me Thank you Billy Carter”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with aBBIE. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Excellent service from Abbie ! Sorted out a few things we need done as a charity & had our 3 triple fridges delivered next day as promised ! Highly recommended , will be using for future purchases 😊”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I was looking to replace some items in my kitchen and decided to use Empire I had some issues with my dishwasher but Abbey was great, she helped me with a resolution. Everything is 10/10 thanks again.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are happy to hear you had a positive customer experience with Abbey. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Perfect,Great Price,NXT Day it was here Thankyou”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are happy to hear you had a positive customer experience with us. Thanks for the photo, the unit looks great in place!

“Decided to buy most of my kitchen at empire. Very happy with the gear. The sales rep Abbie was very accommodating as my delivery was time sensitive and she worked her magic. I will likely shop again with them. I shopped around and for quality and price you can't beat em. Cheers guys”

Helpful Report

“I ordered ice machine from Empire and there was a bit of the story but Abbie helped me out and made sure my delivery comes on time and I chose right equipment. It is not first order from Empire. I ordered few times already and it comes quick, communication is straight forward. They advice if needed. Highly recommended!”

Helpful Report

“The products are one thing but the service and care to attention to make customers happy is second to none. Abbey in particular has bent over backwards to make sure our items were delivered and that we were happy. We’ve bought fryers, griddle, pots, blenders and more and all items have been spot on. Next day delivery on all items we have ordered and when we had a problem with one item, it was collected the very next day and replaced and this is what sets Empire apart from the rest”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbey. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Thanks to abbey at empire who managed to help me find a griddle for wife’s cafe. Even got it delivered next day. Great service.”

Helpful Report

“Needed to return an item, Emma was very helpful in assisting me, she arranged the delivery and advised of the date of collection. Smooth transition, and received a refund a few days later. Thankyou!”

Helpful Report

Thank you so much for your kind feedback, Sarah. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Emma. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Great product, fast delivery! Emma was really helpful and polite, will definately use again :)”

Helpful Report

Thank you so much for your kind feedback, Sharon. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Emma. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I had amazing customer service today from Abbie. Such a rare thing to have such great customer service. Thank you Abbie”

Helpful Report

Thank you so much for your kind feedback, Lou. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I have ordered a few times from Empire, I have dealt with Abbey who is very polite and helpful. Great service as always.”

Helpful Report

Thank you so much for your kind feedback, Peter. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great service & communication from Emma. Very helpful. Really pleased with my unit, fast delivery.”

Helpful Report

Thank you so much for your kind feedback, Andrew. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Delivery driver ( Andrew ) must not have had any customer service training, very rude person, left an old pallet at roadside outside of property, he stood and watched while I lifted a 65kg item and refused to help, even when he didn't have to go indoors. I even put the old pallet on the van for him and he took it back off, its still lying at roadside where he left it, I had to forward the CCTV on to get someone to get it moved. God help this company if they are all like him. Even the person I spoke to on the phone knew exactly who I was on about when leaving feedback, so he must be a regular when it comes to complaints.”

Helpful Report

Good Afternoon Stephen, I am sorry to hear you had a bad experience with the courier service delivering your order. We use a third-party courier and would like to look into this further, please can you email customerservices@empiresupplies.co.uk and the details & we will look into this further.

“Great service, and fast delivery”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I spoke to Abbey who was very polite and helpful on the phone, great product knowledge. Thank you again”

Helpful Report

Thank you so much for your kind feedback, George. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I made a first time order for my business from empire supplies, my commercial fryer arrived the next day, however the grill I needed was out of stock, so I received an email from Emma Walker in customer services, and she offered me other options, unfortunately I needed the specific grill I ordered, I received a prompt email back from Emma, saying she had secured one for me and would have it shipped out next day. I’ve rarely seen a customer service this good and efficient. So thank you to Emma, she’s really an asset to your company, and has persuaded me to always consider Empire Supplies in the future for my business. Thank you Ali”

Helpful Report

Thank you so much for your kind feedback, Ali. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

Empire Supplies Ltd is rated 4.4 based on 822 reviews