Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 834 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 834 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

Write Your review

Tell us how Empire Supplies Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought fryer after 3 months got oil leaking welding area Contact the empire explain the situation abbe she was very helpful and sorted everything out And next day send me to new fryer and took the faulty one back Many thanks guys 🙏 Very appreciated Lightning fast action”

Helpful Report

“10/10 from superstar Abbie. Makes ordering a lot easier than using other companies - We message direct via WhatsApp what we need and the rest is looked after. Won’t go anywhere else.”

Helpful Report

“Thank you to both Abbie’s in sales they were most helpful.”

Helpful Report

“Very bubbly customer service, thank you Abbey makes a change to speak to someone who’s willing to go above and beyond for you. Great work”

Helpful Report

“I click on write reviewon a product and nothing happens so here I leave it. Empire Induction Hob Digital Touch Control 2kw - EMP-BT-200D There is a gap between cooking surface and controls which quickly fills up with soup, sauce, grease and anything you cook and it cannot be cleaned. Is this intended? How do you clean it? Thanks.”

Helpful Report

“I need to know why this fridge is sooooo noisy?”

Helpful Report

“Great customer service from Abbey. Very helpful.”

Helpful Report

“Required keys to my bar fridge as I had lost them. Spoke to Lauren today who was amazing. Friendly, polite, professional and helpful. Lauren went above and beyond today. Keeping me informed every step of the way. My key will be delivered tomorrow. Well done Lauren. If only every employee was like you. Thank you.”

Helpful Report

Thank you for taking the time to leave Lauren such a great 5-star review! We’re happy to hear that you received a great customer experience and we look forward to seeing you again!

“Rang Empire today to get a replacement key for my bar fridge and spoke to Lauren. Polite, friendly, helpful and a pleasure to deal with. Lauren sorted it out for me and kept me informed every step of the way. The key is in the post and should be with me tomorrow. Fabulous service . As an employer I wish more employees were like Lauren. Well done.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Lauren. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I needed spare parts for my grill, I spoke with Abbey in the spares department and she was great. Parts were in stock for next day delivery.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbey. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I spoke to Sam who was very helpful in sales, she answered all my questions. Thank you”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Sam. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Happy with my pizza oven, came next day! Managed to get two single ovens in time for the bank holiday weekend. Thank you to Abbey.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbey. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Fantastic service. Abbie was top class from when our hot cupboard was ordered until it was delivered. Kept us updated every step of the way. Thank you. We will definitely be using empire supplies again”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Fab service from Abbie in sales, kept me updated on my order which was out of stock when I purchased it. Will definitely use in future ☺️”

Helpful Report

Thank you for your feedback, we're happy to hear you've had a great experience with Abbie and Empire

“Great customer service from Abbie, i put the wrong delivery address and as soon as i emailed i received a reply within minutes rectifying my mistake, Abbie was very helpful and polite.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“A young lady on the phone was very helpful her name was Abbie and she has encourage me to look at more items from your company very pleased with the way she help me Thank you Billy Carter”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with aBBIE. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Excellent service from Abbie ! Sorted out a few things we need done as a charity & had our 3 triple fridges delivered next day as promised ! Highly recommended , will be using for future purchases 😊”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I was looking to replace some items in my kitchen and decided to use Empire I had some issues with my dishwasher but Abbey was great, she helped me with a resolution. Everything is 10/10 thanks again.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are happy to hear you had a positive customer experience with Abbey. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Perfect,Great Price,NXT Day it was here Thankyou”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are happy to hear you had a positive customer experience with us. Thanks for the photo, the unit looks great in place!

“Decided to buy most of my kitchen at empire. Very happy with the gear. The sales rep Abbie was very accommodating as my delivery was time sensitive and she worked her magic. I will likely shop again with them. I shopped around and for quality and price you can't beat em. Cheers guys”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

Empire Supplies Ltd is rated 4.4 based on 834 reviews