Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.38

4.4 Rating 837 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 12th February 2025

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abbie was an outstanding member of staff, who was so helpful and professional. She really went above and beyond in helping me with a query, helping me get the best price, and even checking with me if the delivery had gone smoothly. I could not be more impressed - and will definitely be using Empire Supplies again. Abbie deserves a gold medal!”

Helpful Report

Thank you so much Zoe, we're so pleased to hear you had a great experience with Empire and with Abbie. We will be sure to pass on your comments and if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Hi I have used Empire Supplies and would like to say you will not find a company with better customer service. Easy to order, they keep you fully informed of delivery and their after sales service is amazing. Nothing is too much trouble. If you want a company who look after their customers, this is certainly the one for you.”

Helpful Report

Thank you so much for the great feedback Jan! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us :-)

“Brilliant service. Lou was especially helpful. You’ve got an asset right there.”

Helpful Report

Thank you for taking the time to leave us such a great 5-star review John! We’re happy to hear that you received a great customer experience from Louise, and we look forward to dealing with you again! If you can get in touch with your order number, we can send over a discount code to use on your next purchase with us :-)

“Excellent girls on the phone know there stuff and positive demeanours always offer solutions quick efficient and know the products delivered as promised on the dates discussed. Will not use anybody else in future projects.”

Helpful Report

Thank you for taking the time to leave us such a great 5-star review Adrain! We’re happy to hear that you received a great customer experience and we look forward to dealing with you again! :-)

“Abbey Robins was very helpful after my order got lost in transit and sent a new one right away and have now received it.”

Helpful Report

Thank you so much Jason, we're so pleased to hear you had a great experience with Empire and with Abbey. We will be sure to pass on your comments and if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Had a really good experience. Everyone was super helpful, especially Abbie, who helped me every step of the way. She always made sure I had everything I needed, through email and by phone.”

Helpful Report

Thank you so much Alice, we're so pleased to hear you had a great experience with Empire and with Abbie. We will be sure to pass on your comments and if you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Excellent experience, Abbie was able to solve any of my queries in a timely manner whenever they arose. Thanks 5*”

Helpful Report

Thank you for taking the time to leave us such a great 5-star review! We’re happy to hear that you received a great customer experience from Abbie, and we look forward to dealing with you again! If you would like to get in touch with your order number, we can send over a discount code to use on your next order?

“excellent customer support - shout out to Emma Cross!”

Helpful Report

Thank you so much for the great feedback! Glad to hear Emma was able to help you! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma was very helpful and professional”

Helpful Report

Hi Tim, Thank you so much for the great feedback! We will advise Emma of the positive feedback :-) The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Abbie was excellent on the phone. She was really friendly and sorted out my issue without hesitation. Wouldn’t hesitate to deal with her again.”

Helpful Report

Thank you so much Andrew so the fantastic 5-star review, we're so pleased to hear Abbey provided a great customer experience. To show our thanks, we'd love to send you a gift voucher to use towards your next order so if you could please get back in touch with your order number, we'll get this over to you.

“Abbey was extremely helpful in dealing with our problem, she was prompt and efficient in solving our issue. She approached the matter professionally but also was very friendly. Thank you”

Helpful Report

Thank you Vicky for the fantastic review, we're so pleased to hear Abbey was very professional and helpful. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“I would just like to thank empire for our bar fridge, and especially abbie as she kept me informed from the initial purchase right up until it was delivered, she was absolutely brilliant. Can't rate the product as it only arrived yesterday, it certainly looks good though.”

Helpful Report

Thank you so much for the brilliant review, we're so happy to hear Abbie kept you updated and provided you with a great customer experience. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards yor next order with us.

“Emma (Cross) provided us with a fantastic service from start to finish. Guided us on alternate products and help us find the right solution for our business. The price reasonable and delivery seamless. Thank you so much. Daniel & Rob.”

Helpful Report

Thank you Daniel for a brilliant review, we're so happy to hear Emma provided a fantastic customer experience and we really look forward to working with you again. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Items we ordered were out of stock at the time and were offered alternatives by Emma Cross which unfortunately weren't suitable for the project, Emma was very helpful in keeping us informed on the progress of the original items and kept us up to date with expected delivery dates.”

Helpful Report

Thank you very much for the positive review, we're sorry to hear the items were out of stock but we're happy to hear Emma was able to keep you updated on the progress of the order. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Delivery of the product took to long 10 days. When it was finally delivered they did it well. As for the product itself it is working fine and I am really pleased with it.”

Helpful Report

Thank you so much John for the great review, if you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“When ordering I have dealt with Nicola & Rebecca who have given excellent customer service. My orders were not straightforward, but Nicola & Rebecca worked with me to find solutions in a friendly and professional manner. Recommended.”

Helpful Report

Thank you so much Tracey for taking the time to leave such an amazing 5-star review, we're so pleased to hear both Nicola and Rebecca were able to provide you with a good customer experience. To show our thanks, we have sent you a gift voucher to use towards your next order with us.

“Very good”

Helpful Report

Thank you very much for taking the time to leave a fantastic review.

“We ordered a triple counter top fridge for our sports club. The process was seamless from placing the order through to delivery. A small fault was dealt with efficiently by abbey in customer service. Highly recommend using Empire Supplies.”

Helpful Report

Thank you so much Mark for taking the time to leave such a great review, we're so pleased to hear Abbey was able to provide a fantastic customer experience. Please get back in touch with your order number so that we can send you a gift voucher to use towards your next order with us.

“Great customer service good price superb product quick delivery many thanks.”

Helpful Report

Thank you so much for taking the time to leave such a great review, we really appreciate it. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher.

“Product did not work properly. It never got to the required temperature to keep the food hot. Customer Services were not interested in putting it right. They demanded that it was checked by a qualified electrician at my expense. I did this and got an email from him saying that the thermostat was faulty. Customer Services refused to accept this unless it was on headed paper. They have done and are still doing everything that they can not to live up to their responsibilities.”

Helpful Report

We are very sorry to hear you haven't been able to get a resolution to your issue with your order. Please can you email customerservices@empiresupplies.co.uk for urgent attention, along with your order number and we can look into this for you & resolve this issue ASAP.

Empire Supplies Ltd is rated 4.4 based on 837 reviews