Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.38

4.4 Rating 837 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 12th February 2025

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry to say the quality of Stainless Steel is not good as we have staining after just three weeks of use. Now impossible to replace as it's in the floor.”

Helpful Report

“The reveiw should show no stars. Unit delivered promptly thank you. Initially worked well but after a short time, stopped maintaining the set temperature. After checking all was in order at our end, we called our engineer in to check it over, in case our staff had done anything stupid. He diagnosed it as leaking coolant, he was unwilling to test and repair it as it is a sealed unit. I called your customer services who told me it was a parts only guarantee, I explained that it was a major fault and that I wished to reject it, she insisted that I get an engineers report. Paid for engineer to report and sent it off, after three weeks an engineer from the manufacturer attended and agreed with my engineers report. He wanted to take it apart in the middle of the kitchen during service, we told him that was not viable. Your representative then told us that we hadn't allowed the engineer to inspect it, an absolute lie. The manufacturer accepted responsibility but by then we'd bought a replacement. It looks like we'll have to go to court to get our money back. The freezer is still safely stored in a garage awaiting.......”

Helpful Report

“Cheers Rebecca for sending out a replacement lock free of charge, your a legend 👍”

Helpful Report

Thank you for the great review, Danny, so glad to hear you're happy with the service provided by Rebecca. Please get back in touch with your order number so that we can send you a gift voucher to use towards your next order with us.

“Great customer service team very efficient and always quick to help! Louise is always the first person we will contact when we are looking to purchase any sort of catering equipment as we know she will provide us with exactly what we need, nothing is too much to ask!”

Helpful Report

Thank you so much for the brilliant 5-star review, we're so happy to hear Louise is always available to assist you with your business needs and provides a great customer experience. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Prompt, efficient, courteous service. Quick Delivery. Emma was delightful and very happy to assist with my query which was handled efficiently.”

Helpful Report

Thank you so much for the 5-star review, The Tea Junction Ltd. We're happy to hear you had a great experience with Emma and we would love to send you a gift voucher to show our thanks if you'd like to get back in touch with your order number.

“Fast delivery - great service! Emma was informative and a great help assisting me which unit would be best for my premises.”

Helpful Report

Thank you for the positive review, John, we're pleased to hear Emma was informative and helpful. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher.

“Ordered a bottle fridge before 3pm and delivered the next day FOC it can not get simpler than that. Abbey from Empire kept me updated with a delivery time. First class”

Helpful Report

Thank you so much for the brilliant 5-star review, Mat. We're pleased to hear Abbey was helpful and kept you updated throughout. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher.

“Rebecca was brilliant and patient with me while talking me through how to reset my fridge controller because it wasn't chilling. So much easier to have someone talk you through it step by step than reading a manual. Thank you again!”

Helpful Report

Thank you so much, Peter, we really appreciate you taking the time to share your experience with Rebecca and we're glad that she was able to assist with your controller issue. We're always here if you ever need any further support. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order.

“Abbie was brilliant helping us with our broken fridge door handle.service was super quick,friendly and efficient! Thank you from Padstow Tasting Rooms!”

Helpful Report

Thank you for the 5-star review, we really appreciate you taking the time to share your experience with Abbie and we're glad to hear she was able to provide a quick resolution for you. If you'd like to get back in touch we'd love to send you a gift voucher to use towards your next order with us!

“Called the office for some advice on which bottle cooler would be best for my shop as my old one had packed up that same day. Emma was a great help on the phone, advised which units were available for next day delivery, I placed the order and it arrived the very next day, super impressed! Thankyou 🙂”

Helpful Report

Thank you Paul for the 5-star review, we're happy to hear you had a great customer experience with Emma. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher.

“Great customer service, Emma was very helpful & knowledgeable.”

Helpful Report

Thank you for the 5-star review, glad to hear Emma was very helpful and knowledgable. We'd like to send you a gift voucher to show our thanks, if you could get back in touch with your order number.

“Hi Abbie you are a angel very helpful kind and generous you help me with my problem much appreciated 5 stars for you thank you so much”

Helpful Report

Thank you M Shafiq for the great 5-star review, we're so pleased to hear you had a great experience with Abbie and if you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Fantastic customer service, the product I ordered was out of stock we were offered alternatives with links to the products to help us choose what other product would be was best for us. Abbie was very helpful and quick with her responses in supporting our order. Would recommend the company and the lovely customer service Abbie provided. Thanks so much”

Helpful Report

Thank you Andrew for the great 5-star review, we're so pleased to hear that Abbie managed to find you a suitable alternative and provide you with a great customer experience. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

Helpful Report

Thank you so much Claire for the fantastic review and feedback. We're so happy to hear Abbie was helpful and provided a fantastic customer experience for you. Please get in touch with your order number so that we can send you a gift voucher to use towards your next order with us.

“Spoke to Abbey and she was an absolute star! Really helpful and gave me a discount as well.”

Helpful Report

Thank you for the great 5-star review, we're so happy to hear you had a great experience with Abbey. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Had some issues with paying online and our rep was very accommodating in raising us a manual invoice in order to process our order!”

Helpful Report

Thank you for the 5-star review, we're so pleased to hear you had a great experience with the Empire team. We would love to send you a gift voucher to use towards yor next order with us if you could get back in touch with your order number/invoice number.

“Great Customer Service 🌟 I emailed Empire to enquiry about a spare part for my bottle cooler that I have had for a few years. It’s still working good as new but I needed a replacement door handle. I got a response very promptly from Emma who was a great help! I placed an order through Emma & it arrived next day, excellent customer service. Would recommend 😁”

Helpful Report

Thank you for the 5-star review, Robert. We're glad to hear Emma provided a fantastic customer experience. Please get back in touch with your order number so that we can send you a gift voucher to use towards your next order.

“I had a urgent order of a Rational oven to be shipped to Africa dealt with Louise who was very professional though out including answering emails outwith office hours the price was less expensive than others I have no hesitation in recommending this company to others”

Helpful Report

Thank you for the brilliant review, Mike. We're so happy to hear you had a great customer experience with Louise and that you would recommend us. We would love to send you a gift voucher to use towards your next order with us if you could get back in touch with your order number!

“Great service from start to finish, have spoken to Rebecca in a number of occasions and ive always been taken care of. Always fast delivery and good prices as well.”

Helpful Report

Thank you c williams for the brilliant review, so pleased to hear Rebecca has always been helpful and you've always been happy with the service provided. If you'd like to get back to us with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I enquired about 2 replacement switches for our 3 door bottle cooler we bought from Empire a few years ago, I knew it wasn’t under warranty anymore - I contacted Empire and spoke with Emma who was very helpful. She advised they had stock of the switches and gave me a price, I ordered them with Emma and they arrived the next day! Great customer service :-)”

Helpful Report

Thanks for the 5-star review, Sam, happy to hear Emma sorted out some replacement parts for you and was really helpful. If you want to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

Empire Supplies Ltd is rated 4.4 based on 837 reviews