Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 822 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 21st October 2024

Andy Murie

Empire Supplies Ltd 5 star review on 9th October 2024

Ann Grove

Empire Supplies Ltd 5 star review on 24th September 2024

Juliane Sabrina Magalhães Do Nascimento

Empire Supplies Ltd 5 star review on 20th August 2024

Richard Watson

Empire Supplies Ltd 5 star review on 11th July 2024

Mandy Black

Empire Supplies Ltd 5 star review on 23rd May 2024

Lisa Blake

Anonymous

Anonymous // 01/01/2019

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“Straightforward and effective service, Tia helped me handle a missing part on a tap I ordered and quickly got it rectified. I would highly recommend to anyone.”

Helpful Report

“Fantastic couple of chaps delivered my sofa today. Went above and beyond to get to me on time. Thoroughly recommended.”

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“Lauren hanna was excellent in helping us urgently source some spare parts for our empire griddle. Efficient and effective service. Very pleased”

Helpful Report

“They took to long to answer the call and then the item still not arrived after 2 working days. Not recommended”

Helpful Report

“Bought and paid for a fridge that couldn’t be shipped to my area. All forms of communication requesting a refund are being ignored”

Helpful Report

Dear Ciaran, Thank you for your message. As per your review, I have looked into your case and can confirm that my colleague replied to your emails on August 22, 2023, and August 23, 2024. As explained in those emails, due to Brexit regulations, our couriers require an EORI or GBI number for exports to your area. This number is necessary for customs clearance, and without it, we are unable to proceed with the shipment of your goods. We are still able to deliver to your area, and obtaining the required number is straightforward. You can complete a short form that takes approximately 60 seconds to fill out, which will provide you with the correct EORI/GBI number needed for customs. Once you have the number, please forward it to us, and we will ensure that your order is processed and delivered promptly. Thank you for your cooperation, and please let me know if you need any further assistance. Best regards,

“I did an online order and had a problem with the supplier as they did not process it when they should have. Empire stepped in and pulled out all the stops to ensure that the item was delivered in time and really saved the day. The customer service and communication received from Tia was outstanding - she is an asset to Empire Supplies.”

Helpful Report

“Omg really guys dont waste money for this company last 6 weeks i am waiting someone help what i bought equipment from empire suplier please dont waste any money the workers talk very nicely but they dont help never again”

Helpful Report

“I have only praise for the way that Sam dealt with a defective bottle cooling unit that I bought from Empire. She was very professional, empathetic and ordered a replacement unit without any fuss. Well done Empire, Sam is a credit to you”

Helpful Report

“Purchased a grill and had no invoice. Spoke to Samantha who immediately saw the reason why and within seconds had emailed across a copy for me. Samantha was so helpful, cheery and efficient. Great customer service”

Helpful Report

“I spent nearly 4 k last 1 years this empire company.i have problem with grill now but3 weeks noone help , they are ignoring you . Last 3 weeks they waste time waiting them sort out problem but they dont helps . i do not recoment empire catering anyone i wish i didnt both anything from them”

Helpful Report

“Shout-Out to AbbieP! Dear Abbie I recently had an online shopping experience with Empire Supplies that didn't go as planned, but your exceptional service turned it around. I ordered a sink from the website, eagerly awaiting its arrival before I went away. However, when the package arrived, it was scratched and dented. Naturally, I was frustrated, especially as I was not buying for myself but for a very fussy person (Mum). I contacted customer support, and that's when you stepped in. Instead of passing the buck, you took ownership of the issue, and made it really easy and sorted it. Within hours, you initiated a return process and arranged for a replacement. You personally followed up with me throughout the process. You kept me informed, apologised sincerely, and made sure I felt valued as a customer. Thanks to your efforts, I now have a lovely sink and more importantly, my mum is happy. Your dedication turned a frustrating situation into a positive one. Empire Supplies is lucky to have you on their team. Keep up the fantastic work—I'll be recommending your company to everyone I know! Not only that, even after the replacement was delivered, you followed up - where most would have called it a day. When I have my own empire to run, I’ll be headhunting you to work for me look after my empire 😎 Warm regards, W.P.”

Helpful Report

“No complaints at all, the delivery driver even helped me carry the item inside massive help. Thank you to Abbey for helping me get the energy efficient model. Can’t wait to use it”

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“Great company and great customers service especially from Abbey Robins. Delivered next day for our ready for our family party!”

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“I ordered a stainless steel pot washing sink, which arrived exactly on time on Tuesday. It was missing a bolt, which proved no problem at all as the online chat rapidly transferred me to a very helpful person, who sent me spares which were with me by coffeetime on Thursday. It’s not the first time I’ve dealt with their customer service - they have previously been extremely helpful with rearranging a delivery for me. The products are also excellent quality steel and well made.”

Helpful Report

Dear Fiona,Thank you so much for your amazing 5-star rating of Empire Supplies Ltd! We truly appreciate your feedback and support. We are thrilled to hear that you had a positive experience with our customer service team when you encountered a minor issue with your stainless steel pot washing sink. Our goal is to ensure that all our customers receive prompt assistance and we are glad that our online chat quickly connected you with a helpful representative. It's fantastic to know that the missing bolt was resolved promptly and that the spare parts were delivered to you in such a timely manner. We are also delighted that you appreciate the excellent quality and craftsmanship of our products. We take great pride in providing durable and well-made items to our valued customers. Thank you once again for choosing Empire Supplies Ltd. We truly value your continued support and look forward to serving you again in the future. Best regards, [Empire]

“We ordered two double sliding door bottle coolers for the Club approaching a year ago. They’ve been a fantastic addition to our bar, providing far more efficiently laid-out and attractively presented product. Unfortunately, the locks have recently become a bit unreliable. Despite not being covered by the warranty, Abbie from the customer service team was able to immediately propose a free solution with replacements, including a video for easy fitting. Many thanks Abbie!”

Helpful Report

Dear Stroud,Thank you so much for your glowing 5-star review of Empire Supplies Ltd. We are delighted to hear that our double sliding door bottle coolers have been a fantastic addition to your bar, providing efficient layout and attractive presentation of your products. We are sorry to hear about the recent issue with the locks, but we are glad that Abbie from our customer service team was able to promptly assist you. We appreciate your understanding regarding the warranty and we are pleased that Abbie was able to propose a free solution with replacement locks. We understand the importance of quick and easy solution, which is why Abbie also provided you with a video for easy fitting. Thank you once again for your positive feedback and for choosing Empire Supplies Ltd. If you have any further queries or require assistance in the future, please do not hesitate to reach out to us. We value your business. Best regards, Empire

“My Bowls Club needed a replacement beer fridge urgently. I spoke with Abbey Robins who immediately understood our needs and gave some good advice. In particular she knew that we would want to pay by BACS and made that very simple. She kept in touch during the process and did a great job. The delivery firm were also wonderful. Their driver Matt went above and beyond his responsibilities to help get the fridge into our clubhouse.”

Helpful Report

Dear Basil,Thank you so much for leaving us a delightful 5-star rating! We greatly appreciate your kind words and are thrilled to hear about your positive experience with Empire Supplies Ltd. We are glad to have been able to assist you in finding a replacement beer fridge for your Bowls Club. Abbey Robins truly values each customer's specific requirements, and we are pleased that she was able to provide you with helpful advice and make the payment process easy for you, especially with the BACS payment method. Furthermore, we are ecstatic to hear that our delivery firm exceeded your expectations! Matt, our dedicated driver, went above and beyond to ensure the safe delivery of the fridge and assist in getting it into your clubhouse. We will make sure to pass along your kind words to him for his exceptional service. Thank you again for choosing Empire Supplies Ltd. We always strive to provide exceptional customer service and we are pleased to have met your expectations. If you have any further needs or questions, please do not hesitate to reach out to us. Warm regards, Empire

“Quality product, delivered quickly. Abbie was very helpful in moving the delivery date to suit my schedule.👍🏻”

Helpful Report

Thank you so much for your amazing 5-star rating! We are thrilled to hear that you had a great experience with Empire Supplies Ltd. We take pride in providing quality products and delivering them promptly to our valued customers. We will definitely pass along your kind words to Abbie, who was more than happy to assist you with adjusting the delivery date to fit your schedule. Your satisfaction is our top priority, and we couldn't be happier that we were able to meet your expectations. Thanks once again for choosing Empire Supplies Ltd. We look forward to serving you again in the future! 👍🏻

“Just receive my cocktail station from Empire. Saturday deliver went without any issues. AbbieP arrange everything with Parry the manufacturer and provided amazing service on my order with several part shipment updated at every stage.”

Helpful Report

Dear Gavin,Thank you so much for giving Empire Supplies Ltd a fantastic 5-star rating! We are incredibly grateful for your kind words and continued loyalty to our company. We are delighted to hear that you just received your cocktail station from Empire, and we are thrilled that the Saturday delivery went smoothly without any issues. Our team takes pride in organizing every aspect of our customers' orders, and we are glad that AbbieP efficiently arranged everything with Parry, the manufacturer. It's fantastic to know that you received amazing service and timely updates on the shipment of several parts throughout the process. We truly appreciate your ongoing support and trust in our products and services. Thank you for choosing Empire Supplies Ltd as your preferred supplier, Gavin! Best regards, Empire

“My husband spoke to Abbey in spares as we needed some handles for our cooler at our home, Took a while for them to arrive but Abbey kept in contact throughout the process.”

Helpful Report

Dear [Reviewer],Thank you so much for taking the time to rate Empire Supplies Ltd with a 5-star review! We truly appreciate your positive feedback and are thrilled to hear about your satisfaction with our services. We would also like to extend our gratitude for your patience during the process of receiving the handles for your cooler at home. We understand that it took a little longer than expected, but we are thrilled to know that Abbey from our spares department kept you informed throughout the entire process. Your kind words regarding her exceptional communication skills mean a lot to us. Once again, thank you for choosing Empire Supplies Ltd. We are delighted to have served you, and we look forward to assisting you with any future needs. Best regards, Empire Supplies Ltd

“I ordered a new fridge for our summer house and the item arrived a little dented and unfortunately this was going to be visible but Abbey in customer services arranged for it to be swapped for us. She was very efficient and polite. Will be recommending you to everyone”

Helpful Report

Dear Jade,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and recommendation. We are sorry to hear that your fridge arrived with a dent, but we are glad that Abbey from our customer services team was able to swiftly arrange a replacement for you. Our team strives to provide efficient and polite service to ensure our customers are satisfied with their purchases. Once again, we are grateful for your kind words and for choosing Empire Supplies Ltd. If you have any further feedback or need assistance in the future, please do not hesitate to reach out to us. Warm regards, Empire Supplies Ltd.

Empire Supplies Ltd is rated 4.4 based on 822 reviews