Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 825 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 825 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

Write Your review

Tell us how Empire Supplies Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service prompt delivery”

Helpful Report

“Not will use again”

Helpful Report

“Bought the Empire Double Door 208LTR Bottle Cooler Sliding Doors - CL-210S for my house. Would not recommend as it's very noisy! Contacted Empire but they said it would be noisy in a house as it's a commercial fridge. This thing would be noisy even in a pub! Sent a video of the noise but no reply. Temperature is set at 2°c fridge drops to 2°c and is nice and quite...... as soon as it hits 2°c the temp guage rises and within 30 secs is showing 6+ deg and the compressor then kicks in making a racket. Doesnt seem right that temp guage rises so quickly. Would recommend this product.”

Helpful Report

“Brand new Item ( pub bottle cooler ) arrived faulty reported straight away they told Me i have to get engineer to look at it and repair then claim money back from them , I asked to return it and they refused to collect it until I pay an engineer to look at it. Without doubt the worst company I have ever dealt with . First and last time Would have put 0 stars if it was possible .. Be aware .”

Helpful Report

“Second time i have used empire, they supply a quality product at the right price great range of tables to choose from. Deliver on time and in full.”

Helpful Report

“Excellent service, Very speedy delivery Will shop here again”

Helpful Report

“Second Bottle cooler from Empire fantastic service and product, also staff with any queries or requests are very polite. A1 service.”

Helpful Report

“Incredible customer service from Louise and an amazing product range.”

Helpful Report

“The customer service from Louise and Empire Supplies was incredible. I was advised on the best product for our drinks area and informed at every stage of the order. Thanks Empire Supplies and in particular Louise for a great drinks fridge and experience.”

Helpful Report

“Very good”

Helpful Report

“Delighted with purchase, prompt delivery and excellent communication. Highly recommended.”

Helpful Report

“Ordered after lunch on Monday and the bottle chiller cabinet was delivered at 10:00 am next day - impressive service!”

Helpful Report

“Be aware , this company charged me 35.00 for my delivery as they said that I wasn’t in to receive first order if I did not accept they would not accept goods back with full refund they would take 25 per cent off full price I seeking legal advise rubbish company”

Helpful Report

“Having previously been let down by another supplier, we ordered a new cooler from Empire. It was a better price, then great communication and then it arrived the following day - can't fault them at all and would highly recommend!!”

Helpful Report

“Great service the sales person Louise was very helpful and excellent at her job. Customer service 5 star.”

Helpful Report

“First class service. Louise was exceptional. Polite, friendly and best of all; when she said she would phone back, she did so promptly. Goods arrived on time. Louise tracked the delivery on the day and advised the delivery time. The sink and tap were great value for money and well packed. All in all as a first time buyer I was a very happy chap. Would recommend Empire Supplies without hesitation. I going to buy another sink unit and taps next year for a domestic kitchen I am planning next year. My thanks once again.”

Helpful Report

“good product and very good price”

Helpful Report

“Ordered an under counter bottle fridge which was delivered as promised the vector day. Unfortunately it was not to the specification that was required. Kris from sales department was very helpful and after understanding our predicament he arranged for a replacement fridge which is just the ticket. Thank you for your help and great service. Will recommend to others.”

Helpful Report

“Have placed several orders with Empire without hassle. Placed order with them after another supplier let us down badly ~Empire saved the day so our new bar could open. A tale of two experiences No company is perfect (often problems are courier related) and the acid test is always when things go wrong, so that moment will need to be tested. But so far very good.”

Helpful Report

“Good value product and a fast and efficient service”

Helpful Report

Empire Supplies Ltd is rated 4.4 based on 825 reviews