Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 825 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 825 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

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“Very good service we are happy with the grill many thanks”

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“Fantastic from start to finish. Informed from confirmation to delivery. outstanding product”

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“no instructions on assembly or cleaning has started to rust”

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“My order arrived with no problems - very good service - very happy”

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“Good choice of products. Delivery information was good, with updates from the driver in the hour before arrival.”

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“We ordered a Hot Cupboard, the product was exactly as described and reasonably priced. Payment was easy via Bank Transfer and delivery was incredibly quick with a friendly and helpful driver. Our only issue was although the dimensions were correct, an extra few mm should have been added for clearance when the doors opened as we can't open them fully. Excellent service all round.”

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“Order delivered swiftly and the produce meets expectations. Many thanks”

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“The staff were courteous and pleasant to work with”

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“From ordering, where the lady was very helpful, to delivery, the experience was excellent.”

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“Tremendous Product,Delivered by ultimate Proffesionals,Nothing to much trouble.”

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“very happy with the chiller i ordered. came in two days very helpfull driver who deliverd the chiller this is the forth time i have ordered from empire”

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“Brilliant product at an excellent price. Absolutely fabulous service from Debbie and Louise who I communicated with. Unfortunately the product arrived broken but bearing in mind this was a double fridge they asked for photos and an explanation of the damage and had a new one delivered and the old one collected within a week. My family is going through a very difficult health situation at the moment so any problem at the moment seems enormous and the ladies made this as pain free as possible and even wished me all the best. Cant recommend highly enough. J Myers”

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“I like it because it is efficient.”

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“excellent service and excellent value, very pleased. Will recommend. Thank you.”

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“Goods still not delivered, every day this week they have been phoning me to delay delivery to the next day. when i mention thats what you said yesterday its then always promised for next day without fail!”

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“arrived 2 days late”

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“I made an order since 16th July 2019, delivery driver claimed he could not locate an address on a high street? No one called to inform me. I was waiting for delivery. I called on the 22nd of July 2019. I was told it was returned to the warehouse...and that it will be delivered tomorrow Thursday 25th July 2019. This was a bad first-time experience.”

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“Serious Communication Problem. Never inform the customer the date and time of delivery. Send the delivery without informing the customer and when the customer is not available, charge for the delivery when the delivery was free.”

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“CAME A DAY LATE BUT WAS TOLD OF THE DELAY SO NO ISSUES, NOW UP AND RUNNING AND LOOKS GOOD.”

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“All good, very easy, just as advertised”

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Empire Supplies Ltd is rated 4.4 based on 825 reviews