Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 824 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 824 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a faulty smoothie maker/blender that was within warranty. I called Empire and spoke to a lady called Abbie who was so helpful. She arranged the collection of our faulty unit and delivery of our replacement. It was quick and seemless and she was a joy to interact with. Excellent customer service beginning to end!”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Never had an issue until I purchased a Prodis glass washer, which on first day of use a button fell off, and then totally stopped working within 2 months or purchase. Only the parts are covered under warranty.”

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“Abbie in customer services was very helpful changing our delivery details as I had input it incorrectly and followed up the delivery helpfully.”

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“Have provided great customer service, especially from Abbie P”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Outstanding customer service.!! I had a slight issue with my fridge and have been communicating with Abbie for a couple of weeks now. She has been absolutely fantastic. She has spoken with the manufacturer on my behalf and got a solution to my problem. In an age where everyone is quick to criticise, I can’t thank Abbie enough for her tenacity in sorting out my issue. Great communication, kept me up to date and super friendly. She is a credit to Empire Supplies. Thanks Abbie :-)”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“We would just like to give Lauren a little feedback for her help. We ordered the wrong size fridge and called right away to try and sort our issue. We dealt with another member of staff who was also great but was off the next day,so Lauren intervened. Straightaway she offered her help and empathy to our dilemma, not only was the issue dealt with, but with in a few days my new fridge was delivered and the other one was collected. All good thank you Lauren, excellent customer service as this is a rarity. I would highly recommend this company and especially Lauren. Thank you Garry and Tracey.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Lauren. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I’m very lucky to shop from this's company the delivery the address was very fast, especially the costumer representative named ABBEY was very nice and helped us a lot thank you very much ABBEY 🙏”

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“We needed some spare parts for our empire fryer and Abbey in spares was very helpful & efficient.”

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“Not as advertised, after being let down by another company and heading into the bank holiday weekend as a pub owner, I read the reviews and looked at their website to purchase a bar fridge and the promise of free next day delivery was appealing, so I went ahead and placed an order at a premium cost, the next day, I received an email at 1045hrs to say this won't be delivered the next day and rather it will be between 26th May & 29th May, so the information on the website is very misleading and bordering mis-selling! Not great, the only good thing is the customer service rep I spoke with was pretty helpful, but I'm not holding out after already receiving delays, this is seriously going to effect my business over one of the busiest weekends of the year!!!”

Helpful Report

“Great products and prices and speedy delivery. I ordered online but hit a slight snag which the lovely Abbie from customer services sorted immediately over the phone. Keep up the good work.”

Helpful Report

“Bought fryer after 3 months got oil leaking welding area Contact the empire explain the situation abbe she was very helpful and sorted everything out And next day send me to new fryer and took the faulty one back Many thanks guys 🙏 Very appreciated Lightning fast action”

Helpful Report

“10/10 from superstar Abbie. Makes ordering a lot easier than using other companies - We message direct via WhatsApp what we need and the rest is looked after. Won’t go anywhere else.”

Helpful Report

“Thank you to both Abbie’s in sales they were most helpful.”

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“Very bubbly customer service, thank you Abbey makes a change to speak to someone who’s willing to go above and beyond for you. Great work”

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“I click on write reviewon a product and nothing happens so here I leave it. Empire Induction Hob Digital Touch Control 2kw - EMP-BT-200D There is a gap between cooking surface and controls which quickly fills up with soup, sauce, grease and anything you cook and it cannot be cleaned. Is this intended? How do you clean it? Thanks.”

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“I need to know why this fridge is sooooo noisy?”

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“Great customer service from Abbey. Very helpful.”

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“Required keys to my bar fridge as I had lost them. Spoke to Lauren today who was amazing. Friendly, polite, professional and helpful. Lauren went above and beyond today. Keeping me informed every step of the way. My key will be delivered tomorrow. Well done Lauren. If only every employee was like you. Thank you.”

Helpful Report

Thank you for taking the time to leave Lauren such a great 5-star review! We’re happy to hear that you received a great customer experience and we look forward to seeing you again!

“Rang Empire today to get a replacement key for my bar fridge and spoke to Lauren. Polite, friendly, helpful and a pleasure to deal with. Lauren sorted it out for me and kept me informed every step of the way. The key is in the post and should be with me tomorrow. Fabulous service . As an employer I wish more employees were like Lauren. Well done.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Lauren. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“I needed spare parts for my grill, I spoke with Abbey in the spares department and she was great. Parts were in stock for next day delivery.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbey. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

Empire Supplies Ltd is rated 4.4 based on 824 reviews