Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.38

4.4 Rating 837 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 12th February 2025

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i am very happy with the help of Abbey Robin with her help and the purchase of the fryer,Without her it been difficult to complete the purchase so efficiently,I could choose other manufacturer than her company. jerry from happy house ipswich”

Helpful Report

Thank you so much for your kind feedback, Jerry. We really appreciate you taking the time out to share your experience with Abbey we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great service from Emma. She has been very helpful from initial contact to sale. Thank you so much. Matt”

Helpful Report

Thank you so much for your kind feedback, Matt. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“We happen to break the switch on the deep fat fryer, But had one phone call to Abbie all sorted. Great service. Bedwas rfc”

Helpful Report

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Excellent service, Emma provided a quick response to my enquiry, and then was able to alter a mistake by us to change the delivery address at short notice, and ensure we got the product next day. Thank you Emma”

Helpful Report

Thank you so much for your kind feedback, Andre. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great value incredible service Ordered a double bottle chiller 3:00pm Monday delivered 8:30 am Tuesday Fully deserved 5stars”

Helpful Report

Thank you so much for your kind feedback We really appreciate you taking the time out to share your experience with us. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“The turn around on this company is incredible. The sales team (Abbie) is an asset to that business and without her I'd have almost definitely shopped somewhere else. The products work as they should and are very good value for money.”

Helpful Report

Thank you so much for your kind feedback, Anthony. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Fantastic service from Empire Supplies. I dealt with Abbie who answered all of my questions and could not have been more friendly or helpful. Item arrived next day as promised. Thoroughly recommend this company.”

Helpful Report

Thank you so much for your kind feedback, Andrew. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great customer service! Replacement controller was needed for my bottle cooler after I had a flood at my premises. I spoke with Emma and explained, she was able to assist me very quickly, within a day my replacement controller was sent out & delivered the next day. Thankyou”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. Please get back in touch with your order number and we can send a voucher to use on your next purchase.

“Just taken delivery of a new bar chiller from Empire. Couldn't be happier. Good value and excellent customer service. Delivery was on time and the guys were very helpful. Would thoroughly recommend.”

Helpful Report

Thank you so much for the great feedback Chris! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future. - if you would like to get in touch with your order number we can give you a discount code to use on your next order with us.

“Emma was so helpful & nothing was too much! Thanks so much”

Helpful Report

Thank you so much for your kind feedback.We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“DAYLIGHT ROBBERY! Beware this company and the extortionate 25% restocking charge applied to any returns”

Helpful Report

“Abbie delivered exceptional customer service. Super friendly, informative and kept to her word. Service goes along way these days and she was fabulous which would encourage to use your company again.”

Helpful Report

Thank you so much for your kind feedback, Nikki. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.!

“Although the product was available online for next day delivery I received an email the following day stating it was out of stock. Had to buy a more expensive option in order to keep my business running smoothly. was then told that delivery would not be until Monday. Many thanks to Emma Cross who resolved my issue and arranged next day delivery for me. Excellent customer service on her behalf!”

Helpful Report

Thank you for taking the time to leave us a review! We’re happy to hear that you received a great customer experience and we look forward to dealing with you again.

“I always check Empire website when im looking for new equipment. They have great prices and delivery times. The item I ordered wasn't in stock but Emma emailed me within the hour with an alternative model at a reduced price or a full refund. She also responded to my queries about the new item quickly. Used Empire many times and will continue to do so!”

Helpful Report

Thank you so much for your kind feedback, Dom. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great customer service during purchase and after product care Abbie looked after us very well”

Helpful Report

Thank you for taking the time to leave us such a great 5-star review! We’re happy to hear that you received a great customer experience with Abbie and we look forward to dealing with you again! If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“really helpful fast and efficient - the grill I ordered came with a slight dent in one side but Abbey Robbins dealt with it immediately giving me a discount and confirming the warranty was intact. Great service and great machine.”

Helpful Report

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbey we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I highly recommend Empire Supplies and in particular Abbie who was so helpful with great communication throughout the buying process. The orginal item I had ordered was sadly out of stock but Abbie found me a great alternative at a good price and kept me really informed the whole way through. I'm yet to use the boxes but they look great.”

Helpful Report

Thank you so much for your kind feedback, Tara. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Next day delivery as promised. Slight concern with the product but after an email to customer service it was delt with quickly and promptly by Abbey. Great fridge and great customer service. 👍🏼”

Helpful Report

Thank you so much for your kind feedback, Kyp, we really appreciate you taking the time out to share your experience with Abbey we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Ordered two bottle display fridges, and start to finish Abbie was a star! she kept me informed every step of the way :)”

Helpful Report

Thank you for taking the time to leave us such a great 5-star review Maria! We’re happy to hear that you received a great customer experience from Abbie & we look forward to dealing with you again! If you would like to get in touch with your order number, we would love to send over a voucher for your next order.

“I honestly did not have a clue what catering equipment I needed until i called Empire - what a delight speaking to Abbie Picton, she is friendly, kind and very knowledgeable, she explained different equipment, helped me with sizes and then sent links to my email to back everything up. I chopped and changed things a few times and nothing was ever an Issue, Abbie Picton took control and sorted everything in a flash. Delivery - super quick - next day, items packaged so well you it took ages to open them, but it wasnt any hassle I was so glad everything was well protected. Quality - Super, the equipment is modern and just stunning, I have never heard of Empire Supplies Ltd before but I've never use anyone else now, Abbie Picton is a credit to your company, don't ever lose her!!”

Helpful Report

Thank you so much for your kind feedback, Lorraine. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

Empire Supplies Ltd is rated 4.4 based on 837 reviews